At a Glance
- Tasks: Coordinate service activities and manage engineer workloads for heavy machinery.
- Company: Join NEOS Engineering, a leading OEM in the heavy equipment sector.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive work environment.
- Other info: Fast-paced role with opportunities for career growth and development.
- Why this job: Make a real impact by ensuring top-notch service for customers and engineers.
- Qualifications: Experience in service coordination or engineering support is essential.
The predicted salary is between 40000 - 50000 £ per year.
Job Description
Service Desk Controller – OEM Location: Burton-upon-Trent
Salary: £30,000 - £35,000 (Negotiable)Service Desk Controller – Burton-upon-Trent NEOS Engineering are currently recruiting for an experienced Service Desk Controller to join a leading OEM within the heavy equipment sector.
This is a fantastic opportunity for someone with experience in service coordination, engineering support, scheduling, or aftersales operations to join a busy team supporting customers, engineers, and dealers across the UK.
Working with a range of heavy machinery, including Articulated Dump Trucks (ADT) , you will be responsible for coordinating service activities, managing engineer workloads, and ensuring customers receive a first-class service.
The Role Coordinate field engineers, service visits, breakdowns, and maintenance activities.
Manage daily schedules to ensure engineers are efficiently allocated.
Act as the main point of contact for customers, providing updates and managing expectations.
Log, update, and close service jobs accurately within internal systems.
Liaise with engineers, parts teams, workshops, and customers to keep jobs moving.
Monitor job progress and resolve issues quickly.
Support service performance targets including response times, utilisation, and customer satisfaction.
Maintain accurate service records, reports, and documentation.
About You The ideal candidate will have experience within: Service Desk / Service Coordinator roles.
Field Service or engineering environments.
Heavy plant, construction equipment, automotive, or industrial sectors.
OEM or dealer aftersales operations.
You will have: Strong organisation and planning skills.
Excellent communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Good administration and IT skills.
A customer-focused approach with strong attention to detail.
Desirable Experience Background supporting engineers or technicians.
Knowledge of heavy plant equipment such as ADTs, excavators, or loaders.
Experience with service management systems (SAP beneficial).
Understanding of engineering terminology and maintenance processes.
Benefits Competitive salary package (£30,000 - £35,000 negotiable).
Permanent position with a leading OEM.
Training and development opportunities.
Pension scheme.
Holiday entitlement.
Supportive and professional working environment.
Apply Today If you are an experienced Service Controller, Service Coordinator, Planner, or Engineering Administrator looking to join a leading heavy equipment business, apply today.
NEOS Engineering specialise in recruiting across the engineering, heavy plant, construction equipment, manufacturing, and industrial sectors .
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Services Controller in Stretton employer: Neos Recruitment Limited
Join a market-leading organisation in Cambridge that truly values its engineers and fosters a supportive work culture. With competitive salaries, overtime opportunities, and a commitment to employee growth, this company offers a rewarding environment for Heavy Plant Engineers looking to advance their careers while working on innovative projects in the crushing and screening sector.
StudySmarter Expert Advice🤫
We think this is how you could land Services Controller in Stretton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Neos Recruitment Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Neos Recruitment Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Neos Recruitment Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Services Controller in Stretton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Neos Recruitment Limited:This is your chance to really connect with the team at Neos Recruitment Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Neos Recruitment Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Neos Recruitment Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Neos Recruitment Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Neos Recruitment Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
