At a Glance
- Tasks: Coordinate service activities and manage engineer workloads for heavy machinery.
- Company: Join NEOS Engineering, a leading OEM in the heavy equipment sector.
- Benefits: Competitive salary, training opportunities, pension scheme, and holiday entitlement.
- Other info: Dynamic role with opportunities for professional growth in a supportive environment.
- Why this job: Be the key contact for customers and ensure top-notch service delivery.
- Qualifications: Experience in service coordination or engineering support is essential.
The predicted salary is between 30000 - 35000 £ per year.
NEOS Engineering are currently recruiting for an experienced Service Desk Controller to join a leading OEM within the heavy equipment sector. This is a fantastic opportunity for someone with experience in service coordination, engineering support, scheduling, or aftersales operations to join a busy team supporting customers, engineers, and dealers across the UK.
Working with a range of heavy machinery, including Articulated Dump Trucks (ADT), you will be responsible for coordinating service activities, managing engineer workloads, and ensuring customers receive a first-class service.
The Role
- Coordinate field engineers, service visits, breakdowns, and maintenance activities.
- Manage daily schedules to ensure engineers are efficiently allocated.
- Act as the main point of contact for customers, providing updates and managing expectations.
- Log, update, and close service jobs accurately within internal systems.
- Liaise with engineers, parts teams, workshops, and customers to keep jobs moving.
- Monitor job progress and resolve issues quickly.
- Support service performance targets including response times, utilisation, and customer satisfaction.
- Maintain accurate service records, reports, and documentation.
About You
The ideal candidate will have experience within:
- Service Desk / Service Coordinator roles.
- Field Service or engineering environments.
- Heavy plant, construction equipment, automotive, or industrial sectors.
- OEM or dealer aftersales operations.
You will have:
- Strong organisation and planning skills.
- Excellent communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Good administration and IT skills.
- A customer-focused approach with strong attention to detail.
Desirable Experience
- Background supporting engineers or technicians.
- Knowledge of heavy plant equipment such as ADTs, excavators, or loaders.
- Experience with service management systems (SAP beneficial).
- Understanding of engineering terminology and maintenance processes.
Benefits
- Competitive salary package (£30,000 - £35,000 negotiable).
- Permanent position with a leading OEM.
- Training and development opportunities.
- Pension scheme.
- Holiday entitlement.
- Supportive and professional working environment.
Apply Today
If you are an experienced Service Controller, Service Coordinator, Planner, or Engineering Administrator looking to join a leading heavy equipment business, apply today.
Service Controller in Stretton employer: Neos Recruitment Limited
NEOS Engineering is an exceptional employer located in Burton-upon-Trent, offering a competitive salary and a permanent position within a leading OEM in the heavy equipment sector. With a strong focus on employee development, a supportive work culture, and opportunities for growth, NEOS Engineering ensures that its team members thrive while delivering first-class service to customers. Join us to be part of a dynamic environment where your skills in service coordination and engineering support will be valued and nurtured.
