At a Glance
- Tasks: Coordinate service operations and support field engineers for top-notch customer service.
- Company: Join a leading engineering firm in the heavy plant and construction sector.
- Benefits: Competitive salary, ongoing training, pension scheme, and holiday entitlement.
- Other info: Enjoy a friendly work environment with excellent career growth opportunities.
- Why this job: Be a vital part of a growing team delivering exceptional service and support.
- Qualifications: Experience in service coordination or related fields is preferred.
The predicted salary is between 30000 - 38000 £ per year.
NEOS Engineering are working with a leading organisation within the heavy plant and construction equipment sector who are looking to appoint an experienced Service Coordinator to join their growing team in Sittingbourne. This is an excellent opportunity to join a highly respected engineering business that continues to grow through investment in both its people and equipment.
This role will see you working closely with field service engineers and customers, ensuring service operations run smoothly while delivering first-class customer support.
The Role
As Service Coordinator, you'll be responsible for planning engineer schedules, coordinating breakdowns and servicing, managing customer communication and supporting the day-to-day operation of a busy service department. You'll become a key part of the business, ensuring customers receive a professional, efficient and responsive service.
Key Responsibilities
- Schedule and coordinate field service engineers.
- Manage reactive breakdowns and planned maintenance.
- Communicate with customers regarding service visits.
- Raise service jobs and maintain accurate service records.
- Coordinate parts with the stores department.
- Monitor engineer diaries and maximise utilisation.
- Process service reports and quotations.
- Support warranty claims where required.
- Ensure service administration is completed accurately.
- Deliver an excellent customer experience.
The Ideal Candidate
We're looking for candidates with experience within:
- Heavy Plant
- Construction Equipment
- Plant Hire
- Agricultural Machinery
- Material Handling
- Powered Access
- Commercial Vehicles
- Industrial Engineering
Suitable backgrounds include:
- Service Coordinator
- Service Controller
- Service Administrator
- Workshop Controller
- Scheduler
- Hire Controller
- Maintenance Planner
What's on Offer?
- £38,000 to £42,000 depending on experience.
- Excellent long-term career prospects.
- Join a well-established engineering business.
- Ongoing training and development.
- Friendly, supportive working environment.
- Pension scheme.
- Holiday entitlement.
- Stable, permanent employment.
If you're looking to join a business where you'll play a key role in delivering exceptional customer service and supporting a busy engineering operation, we'd love to hear from you. Apply today or contact NEOS Engineering Recruitment for a confidential discussion.
Service Controller in Sittingbourne employer: Neos Recruitment Limited
NEOS Engineering is an outstanding employer, offering a supportive and friendly work environment in Sittingbourne, where you can thrive as a Service Controller. With excellent benefits, ongoing training, and long-term career prospects, you'll be part of a respected engineering business that values its people and invests in their growth. Join us to play a pivotal role in delivering exceptional customer service while working alongside dedicated professionals in the heavy plant and construction equipment sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller in Sittingbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Neos Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Neos Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Controller in Sittingbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Neos Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Neos Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Neos Recruitment Limited!
How to prepare for a job interview at Neos Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
