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- Tasks: Coordinate service engineers and manage breakdowns to ensure quick resolutions.
- Company: Join NEOS Engineering, a leading firm in the engineering sector based in Farnham.
- Benefits: Enjoy a competitive salary, medical and dental plans, life assurance, and a pension scheme.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to customer satisfaction.
- Qualifications: Looking for team players with strong time management and customer care skills.
- Other info: This role offers a chance to work in a supportive environment with a world-class company.
The predicted salary is between 24000 - 42000 £ per year.
NEOS Engineering are looking for a full-time Service Controller to work with our client with their Head Office in Farnham. Service Controllers are an integral part of the Service Department with emphasis on promptly organising appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally.
The Service Controller is responsible for co-ordinating service engineers from your allocated depot, booking in all breakdowns and jobs logged for the area and following up the day to day role by inputting engineer's timesheets and invoicing all completed retail repairs.
Your key responsibilities will include:
- Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer's machine.
- Create estimates when additional work is found and send to the customer within 24 hrs.
- Keep constant communication with the customer to give them updates on all live breakdowns.
- Contributing effectively to administration processes.
- Dealing with all telephone calls in a polite and professional manner and having the ability to deal with conflict whilst remaining diplomatic.
Key skills we are looking for:
- Effective team player
- Excellent time management skills; able to prioritise time and work well under pressure
- The ability to provide high levels of customer care
- Willingness to help both internal and external customers
- Proactive, flexible and positive can-do attitude
- IT Proficient
In return, you will receive:
- Salary based on experience, get in contact for further information
- Medical and Dental Cash Plan scheme
- Life Assurance
- Contributory Pension scheme
- Uniform
This is a fantastic opportunity to work alongside a world-class engineering company!
Locations
Service Controller in Farnham, Surrey employer: Neos Recruitment Limited
Contact Detail:
Neos Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Farnham, Surrey
✨Tip Number 1
Familiarise yourself with the specific services and products offered by NEOS Engineering. Understanding their operations will help you speak confidently about how you can contribute to their service department during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer queries and conflicts. Being able to demonstrate your ability to maintain professionalism under pressure will set you apart from other candidates.
✨Tip Number 3
Showcase your time management abilities by preparing examples of how you've successfully prioritised tasks in previous roles. This will highlight your capability to handle the fast-paced environment of a Service Controller.
✨Tip Number 4
Network with current or former employees of NEOS Engineering if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Service Controller in Farnham, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Controller role. Emphasise your ability to manage time effectively, provide excellent customer care, and work under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully coordinated teams or managed customer communications in previous roles.
Highlight IT Proficiency: Since the role requires IT proficiency, mention any relevant software or tools you are familiar with. This could include scheduling software, CRM systems, or any other technology that supports service management.
Showcase Teamwork and Communication Skills: In your application, provide examples of how you've worked effectively as part of a team and maintained clear communication with customers and colleagues. This is crucial for the Service Controller position.
How to prepare for a job interview at Neos Recruitment Limited
✨Showcase Your Communication Skills
As a Service Controller, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. You might be asked to role-play a scenario where you need to update a customer on a breakdown, so practice articulating your thoughts concisely.
✨Highlight Your Time Management Abilities
Given the fast-paced nature of the role, it's crucial to showcase your time management skills. Prepare examples from your past experiences where you successfully prioritised tasks under pressure. This will help illustrate your capability to handle multiple responsibilities effectively.
✨Demonstrate Problem-Solving Skills
The role involves resolving issues quickly, so be ready to discuss how you've tackled challenges in previous positions. Think of specific instances where you identified a problem, coordinated resources, and implemented a solution, ensuring minimal disruption for customers.
✨Emphasise Teamwork and Flexibility
Being a team player is essential for this position. Share examples of how you've collaborated with colleagues to achieve common goals. Additionally, express your willingness to adapt to changing situations, as flexibility is a valued trait in this role.
