At a Glance
- Tasks: Lead aftersales operations and manage service teams for a global engineering company.
- Company: Join a leading heavy equipment manufacturer with a strong reputation.
- Benefits: Competitive salary, bonuses, and excellent company benefits.
- Other info: Work in a fast-paced setting with a focus on customer satisfaction.
- Why this job: Make a real impact in a dynamic environment with career growth opportunities.
- Qualifications: Experience in plant engineering and leadership skills required.
The predicted salary is between 48000 - 62000 € per year.
NEOS Engineering are recruiting for an experienced After Sales Manager to join a leading global heavy equipment and plant machinery manufacturer based in Biggleswade. This is an excellent opportunity for a strong service leadership professional with a background in plant engineering, heavy equipment, construction machinery or powered access to lead a busy aftersales operation focused on service delivery, profitability, customer support and team performance.
The Role
- Lead the day-to-day operations of the Biggleswade aftersales depot
- Manage field service engineers and aftersales support teams
- Drive labour utilisation, WIP control and workshop efficiency
- Ensure jobs progress through to invoicing within target timeframes
- Provide high-level technical support to engineers and customers
- Oversee warranty claims, parts returns and aftersales administration
- Drive revenue across service, repairs and parts sales
- Review P&L performance and identify areas for improvement
- Support accurate quotations and commercial opportunities
- Conduct appraisals, performance reviews and team development
- Lead toolbox talks, training and health & safety compliance
- Build strong customer relationships and resolve escalated issues
The Candidate
- Plant Engineering NVQ Level 3 or equivalent (preferable)
- Strong plant machinery or heavy equipment engineering background
- Previous experience leading service or aftersales teams
- Strong commercial awareness and customer service skills
- Ability to manage teams within a fast-paced engineering environment
- Excellent communication and leadership skills
- Strong organisational and problem-solving abilities
- Flexible and proactive approach to work
This is a fantastic opportunity to join a globally recognised engineering business offering strong long-term career progression and stability.
Aftersales Manager in Luton employer: Neos Recruitment Limited
NEOS Engineering is an exceptional employer, offering a dynamic work environment in Biggleswade where innovation meets tradition in the heavy equipment sector. With a strong focus on employee development, competitive salaries, and comprehensive benefits, we empower our team to excel in their roles while fostering a culture of collaboration and excellence. Join us to be part of a globally recognised company that values your contributions and supports your career growth in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and aftersales sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching NEOS Engineering and their aftersales operations. Understand their values and challenges, so you can showcase how your experience aligns with their needs during the chat.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and improved service delivery. This will help you stand out as a strong candidate for the After Sales Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Manager in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in aftersales management and plant engineering. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant skills and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the After Sales Manager position. We love seeing enthusiasm and a clear understanding of the role, so let your personality come through.
Showcase Your Leadership Skills:Since this role involves managing teams, make sure to highlight your leadership experience. We want to know how you've successfully led teams in the past and how you plan to drive performance and customer satisfaction in this new role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Neos Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of plant engineering and heavy equipment. Familiarise yourself with the latest trends in aftersales service and be ready to discuss how your experience aligns with the role's requirements.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams and driving performance. Think about specific situations where you improved team efficiency or resolved conflicts, as these will resonate well with the interviewers.
✨Understand the Business
Research NEOS Engineering and their position in the market. Be prepared to discuss how you can contribute to their goals, particularly in terms of profitability and customer support. This shows you're not just interested in the job, but also in the company's success.
✨Ask Insightful Questions
Prepare thoughtful questions about the aftersales operation and team dynamics. This not only demonstrates your interest in the role but also gives you a chance to assess if the company culture aligns with your values and work style.
