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For Companies At a Glance
- Tasks: Manage hire desk operations and coordinate between customers, suppliers, and transport providers.
- Company: Join a leading plant hire company known for its excellence in service.
- Benefits: Enjoy a competitive salary of £35,000 and potential for growth.
- Why this job: Be part of a dynamic team that values proactive individuals and fosters a collaborative culture.
- Qualifications: Looking for skilled candidates with experience in hire desk operations.
- Other info: This role is based in Bristol, perfect for local talent.
The predicted salary is between 28000 - 42000 £ per year.
Hire Desk Coordinator
London – Near Wembley
Salary – £32,000 – £34,000
NEOS Engineering are working with a well-established specialist in the hire, sales, and service client that are searching for a Hire Controller to join thier business. This dynamic company supplies a wide range of high-quality plant to the construction, demolition, and groundwork sectors and as a Hire Controller you will be support this function of the business. Priding itself on excellent customer support and rapid response times. They are currently experincencing continued growth which is the resaon for the new position for a Hire Controller to join them, as this is a growth hire they are looking for an experienced Hire Controller.
Key Responsibilities:
- Handling incoming enquiries from new and existing clients, providing quotes and advice on equipment availability
- Coordinating the scheduling and allocation of machinery to ensure timely fulfilment of customer needs
- Managing administrative tasks, including processing hire agreements, related paperwork, and compliance documentation (e.g., inspection records and certifications)
- Organising logistics, including deliveries and collections to/from customer sites
- Working closely with haulage providers to source quotes, arrange bookings, and verify invoices
- Utilising in-house fleet management systems to track equipment status, log costs (e.g., transport and accessories), and maintain accurate records
- Delivering exceptional customer service standards at all times
- Building strong relationships with clients, suppliers, and internal teams
- Responding promptly to client enquiries and site-specific requirements
- Coordinating equipment transfers and movements as needed
- Raising purchase orders and processing customer invoices
- Preparing ad-hoc reports for management or clients as required
Ideal Candidate:
- Previous experience in a hire desk, rental coordination, or administrative role within plant hire, tool hire, construction equipment, or a similar fast-paced environment
- Strong organisational skills with the ability to multitask and prioritise in a busy setting
- Excellent communication skills, both verbal and written, with a professional telephone manner
- Proficient in Microsoft Office; experience with hire/rental software (e.g., Syrinx, InspHire, or similar) is advantageous but not essential
- A proactive team player who thrives on delivering high levels of customer satisfaction
This is an excellent opportunity to join a reputable company offering a supportive team environment and opportunities for development.
Apply with your upto date CV and one of our team will get back to you, if suitable.
Hire Controller employer: Neos Recruitment Limited
Contact Detail:
Neos Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the plant hire industry and its key players. Understanding the market dynamics and the specific challenges faced by hire desk controllers will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the plant hire sector. Attend industry events or join relevant online forums to connect with others in the field. This can lead to valuable insights and potential referrals for the Hire Controller position.
✨Tip Number 3
Prepare to discuss your experience with customer service and logistics management. Be ready to provide examples of how you've successfully coordinated operations in previous roles, as this is crucial for a Hire Desk Controller.
✨Tip Number 4
Research NEOS Engineering and their client’s values and mission. Tailoring your conversation to align with their goals during the interview can set you apart from other candidates and show your genuine interest in the role.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Hire Desk Controller. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in managing hire desk operations or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your proactive approach.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples from your past work that showcase your ability to coordinate effectively between customers, suppliers, and transport providers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Hire Desk Controller.
How to prepare for a job interview at Neos Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the plant hire company. Understand their services, values, and recent projects. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Demonstrate Your Coordination Skills
As a Hire Desk Controller, you'll need to manage multiple stakeholders. Prepare examples from your past experiences where you've successfully coordinated between customers, suppliers, and transport providers. Highlight your problem-solving skills in these scenarios.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations on the hire desk. Think about potential challenges you might face and how you would resolve them. Practising these scenarios can help you articulate your thought process clearly.
✨Show Your Proactive Attitude
The job requires a proactive individual, so be ready to discuss times when you've taken initiative in your previous roles. Whether it was improving a process or addressing a customer issue before it escalated, showcasing this trait will resonate well with the interviewers.
