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For Companies At a Glance
- Tasks: Lead a team of service engineers and oversee workshop operations.
- Company: Reputable machinery dealer with a supportive culture.
- Benefits: Competitive salary, company vehicle, and long-term career growth.
- Other info: Dynamic environment with opportunities for professional development.
- Why this job: Take ownership in a senior role and drive service excellence.
- Qualifications: Experience in heavy plant machinery and strong leadership skills.
The predicted salary is between 50000 - 55000 £ per year.
NEOS Engineering are currently working with a growing and well-respected machinery dealer who are looking to appoint an experienced Service Manager to lead their aftersales and engineering function. This is a fantastic opportunity for a driven Service Manager who understands heavy plant machinery and thrives in a fast-paced operational environment.
The Role
- Overseeing the full service operation including workshop and field engineers.
- Managing and developing a team of service engineers.
- Overseeing workshop and field service scheduling.
- Ensuring high levels of customer service and SLA delivery.
- Driving service revenue, profitability and utilisation.
- Managing warranty processes and technical support.
- Maintaining high standards of health & safety and compliance.
- Working closely with parts and sales departments to ensure seamless customer support.
The Candidate
- Has strong experience within heavy plant / construction machinery.
- Has previously managed workshop and/or field service teams.
- Is commercially aware and understands service P&L performance.
- Has strong organisational and leadership skills.
- Is confident dealing with customers and resolving technical issues.
- Comes from a mechanical and/or electrical engineering background.
What's on Offer
- £55,000 basic salary.
- Company vehicle.
- Long-term opportunity with a growing dealer.
- Senior leadership role with autonomy.
- Supportive and forward-thinking business.
This is an excellent opportunity for an experienced Service Manager looking to take ownership of a growing service department within a reputable machinery business.
Head of Training Services employer: Neos Recruitment Limited
Contact Detail:
Neos Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Training Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the heavy plant and machinery sector. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their values and how you can contribute to their success as a Service Manager. Tailor your responses to show you're the perfect fit for their team.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience managing teams and driving service revenue. Use specific examples to demonstrate how you've improved operations and customer satisfaction in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Training Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with heavy plant machinery and service management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements in leading teams and driving service revenue.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Manager role. Share specific examples of how you've managed teams and improved customer service in previous positions. We love a good story!
Showcase Your Leadership Skills: As a Service Manager, leadership is key. In your application, highlight your organisational skills and any experience you have in managing workshop or field service teams. We want to know how you motivate and develop your team to achieve high performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our forward-thinking team!
How to prepare for a job interview at Neos Recruitment Limited
✨Know Your Machinery
Make sure you brush up on your knowledge of heavy plant machinery. Understand the latest trends and technologies in the industry, as well as common issues that service managers face. This will not only show your expertise but also demonstrate your passion for the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific challenges you've faced and how you motivated your team to overcome them. Highlighting your leadership style will help the interviewers see you as a strong candidate for this senior role.
✨Understand Service P&L
Familiarise yourself with service profit and loss performance metrics. Be ready to discuss how you've driven revenue and profitability in previous roles. This shows that you’re commercially aware and can contribute to the financial success of the service department.
✨Customer Service Focus
Prepare to discuss your approach to customer service and how you ensure high levels of satisfaction. Think of examples where you've resolved technical issues or improved service delivery. This will highlight your ability to maintain strong customer relationships, which is crucial for this role.