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- Tasks: Lead a team of service engineers and oversee operations in a fast-paced environment.
- Company: Reputable machinery dealer with a supportive and forward-thinking culture.
- Benefits: Competitive salary, company vehicle, and long-term career growth.
- Other info: Senior role with autonomy and excellent support for your career development.
- Why this job: Take ownership of a growing service department and make a real impact.
- Qualifications: Experience in heavy plant machinery and strong leadership skills.
The predicted salary is between 50000 - 55000 £ per year.
Service Manager Grantham £50,000 to £55,000 Company Vehicle Benefits
NEOS Engineering are currently working with a growing and well-respected machinery dealer who are looking to appoint an experienced Service Manager to lead their aftersales and engineering function. This is a fantastic opportunity for a driven Service Manager who understands heavy plant machinery and thrives in a fast-paced operational environment.
The Role
As Service Manager, you will be responsible for overseeing the full service operation including workshop and field engineers. Your responsibilities will include:
- Managing and developing a team of service engineers
- Overseeing workshop and field service scheduling
- Ensuring high levels of customer service and SLA delivery
- Driving service revenue, profitability and utilisation
- Managing warranty processes and technical support
- Maintaining high standards of health & safety and compliance
- Working closely with parts and sales departments to ensure seamless customer support
The Candidate
We are looking for someone who:
- Has strong experience within heavy plant / construction machinery
- Has previously managed workshop and/or field service teams
- Is commercially aware and understands service P&L performance
- Has strong organisational and leadership skills
- Is confident dealing with customers and resolving technical issues
- Comes from a mechanical and/or electrical engineering background
What's on Offer
£55,000 basic salary
Company vehicle
Long-term opportunity with a growing dealer
Senior leadership role with autonomy
Supportive and forward-thinking business
This is an excellent opportunity for an experienced Service Manager looking to take ownership of a growing service department within a reputable machinery business.
Head of Care - Children's Services employer: Neos Recruitment Limited
Contact Detail:
Neos Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Care - Children's Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the heavy plant and construction machinery sector. We all know that sometimes it’s not just what you know, but who you know that can land you that interview.
✨Tip Number 2
Prepare for the interview by researching the company inside out. Understand their values, recent projects, and challenges they face. This will help us tailor your responses and show them you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your experience in managing teams and driving service revenue, as these are key aspects of the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can set you apart from other candidates. Let’s make sure they remember you!
We think you need these skills to ace Head of Care - Children's Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Manager. Highlight your experience with heavy plant machinery and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed teams and improved service operations in the past.
Showcase Your Technical Knowledge: Since this role involves dealing with technical issues, don’t shy away from showcasing your mechanical or electrical engineering background. We love seeing candidates who can bridge the gap between technical know-how and customer service.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Neos Recruitment Limited
✨Know Your Machinery
Make sure you brush up on your knowledge of heavy plant machinery. Understand the latest trends and technologies in the industry, as well as the specific products the company deals with. This will show your passion and expertise during the interview.
✨Showcase Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific challenges you've faced and how you resolved them. Highlight your ability to motivate and develop your team, as this is crucial for the Service Manager role.
✨Understand Financials
Familiarise yourself with service P&L performance metrics. Be ready to discuss how you've driven profitability and revenue in previous roles. This will demonstrate your commercial awareness and understanding of the business side of service management.
✨Customer Service Focus
Be prepared to talk about your approach to customer service. Share examples of how you've ensured high levels of customer satisfaction and resolved technical issues effectively. This will highlight your commitment to maintaining strong customer relationships.