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- Tasks: Lead and support a team of engineers in servicing heavy plant equipment.
- Company: Join a respected UK machinery specialist with a focus on growth.
- Benefits: Competitive salary, company vehicle, mobile phone, and ongoing training.
- Why this job: Make a real impact in a hands-on leadership role with career progression.
- Qualifications: Experience in service management and a strong technical background in heavy plant.
- Other info: Stable role with opportunities for development in a dynamic environment.
The predicted salary is between 39000 - 46000 £ per year.
NEOS Engineering are working exclusively with a well-established UK machinery specialist that supplies and supports heavy plant equipment nationwide. Due to continued growth, they are now looking to appoint an experienced Service Manager to take ownership of their service operation from the Newark depot. This role suits a hands-on leader who enjoys managing engineers, driving standards and remaining technically involved where needed.
You will be responsible for leading both field-based and workshop engineers, ensuring servicing, maintenance and repairs are delivered safely, efficiently and to a high standard. Acting as the key link between engineers, customers and senior management, you will play a critical role in aftersales performance and customer satisfaction.
Key Responsibilities- Lead, manage and support a team of field and workshop service engineers
- Plan and coordinate servicing, maintenance and repair activities across customer sites and the workshop
- Allocate daily workloads, prioritising jobs to meet SLAs and customer expectations
- Act as the primary technical and aftersales point of contact for customers
- Provide technical guidance and fault-finding support to engineers
- Drive high standards of health & safety, quality and compliance
- Monitor performance, productivity and job completion
- Work closely with senior management to improve service delivery and customer experience
- Previous experience as a Service Manager, Service Controller, Service Supervisor, Workshop Supervisor or Senior Engineer
- Strong technical background in heavy plant
- Proven ability to lead, motivate and support engineers
- Confident balancing hands-on technical involvement with operational management
- Strong organisational, communication and customer-facing skills
- Full UK driving licence
- £45,000 – £55,000 salary (depending on experience)
- Company vehicle
- Mobile phone and laptop
- Ongoing training and development
- Clear progression within a growing business
- Long-term, stable role with a respected machinery specialist
Service Manager in Grantham employer: Neos Recruitment Limited
Contact Detail:
Neos Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Grantham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've successfully managed teams and improved service delivery in the past. We want to see that hands-on approach!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve tackled challenges in service management or improved customer satisfaction. This will highlight your ability to drive high standards and meet SLAs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Service Manager in Grantham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and your technical background in heavy plant equipment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved service delivery in the past. We love a good story!
Showcase Your Technical Skills: Since this role requires a strong technical background, don’t shy away from showcasing your expertise. Mention any relevant certifications or experiences that demonstrate your ability to support engineers and handle technical challenges.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Neos Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to heavy plant equipment. Be ready to discuss specific machinery and any relevant experiences you've had. This will show that you're not just a manager, but someone who understands the ins and outs of the equipment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated engineers or improved service delivery. Highlighting your ability to balance hands-on involvement with operational management will resonate well with the interviewers.
✨Understand the Company Culture
Research NEOS Engineering and their approach to customer satisfaction and service delivery. Being able to align your values with theirs will demonstrate that you're a good fit for the team and can contribute positively to their culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their current challenges in service management or how they measure success in aftersales performance. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
