At a Glance
- Tasks: Coordinate engineers and manage service operations for efficient repairs.
- Company: Join one of the UK's fastest-growing construction equipment manufacturers in Glasgow.
- Benefits: Competitive salary, ongoing training, career progression, and a supportive work environment.
- Other info: Enjoy a friendly atmosphere with excellent long-term career opportunities.
- Why this job: Be part of a dynamic team making a real impact in the construction industry.
- Qualifications: Experience in service coordination and strong organisational skills required.
The predicted salary is between 38000 - 42000 £ per year.
Job Description
Service Controller Location: Glasgow
Salary: £38,000 - £42,000 + Benefits NEOS Engineering are recruiting for a Service Controller to join one of the UK's fastest-growing construction equipment OEMs based in Glasgow .
This is a fantastic opportunity to become part of a business that is investing heavily across the UK, offering genuine career progression, excellent training and the chance to work alongside a highly experienced aftersales team.
If you're an organised individual with experience coordinating engineers, managing service operations and delivering first-class customer service, this is a role you won't want to miss.
The Role As a Service Controller , you'll play a vital role in keeping the service department running efficiently.
You'll be responsible for coordinating field service engineers, managing customer enquiries and ensuring repairs are completed as quickly and effectively as possible to minimise machine downtime.
Key Responsibilities Plan and schedule field service engineers across Scotland.
Manage incoming service enquiries and breakdown calls.
Raise job cards, quotations and service documentation.
Liaise with engineers, customers and the parts department to ensure repairs are completed efficiently.
Keep customers updated throughout the repair process.
Monitor engineer workloads and maximise engineer utilisation.
Maintain accurate records across internal service systems.
Support warranty administration and general service processes.
Deliver exceptional customer service while ensuring operational efficiency.
The Ideal Candidate Previous experience as a Service Controller , Service Co-Ordinator, Service Planner, Service Administrator or Workshop Controller.
Experience within construction plant, heavy plant, agricultural machinery, commercial vehicles, powered access, material handling or a similar engineering environment.
Excellent organisational and communication skills.
Ability to prioritise workloads and perform well in a fast-paced environment.
Strong IT skills and experience using service management systems.
A proactive attitude with excellent attention to detail.
A customer-focused approach with a passion for delivering outstanding service.
What's On Offer £38,000 - £42,000 basic salary.
Manufacturer training and ongoing professional development.
Excellent career progression opportunities within a growing global OEM.
Company pension.
Stable, long-term opportunity with a market-leading manufacturer.
Friendly, collaborative and supportive working environment.
If you're an experienced Service Controller looking to join a forward-thinking business within the construction equipment industry, apply today or contact the NEOS Engineering team for more information.
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Services Controller in Coatbridge employer: Neos Recruitment Limited
Join a market-leading organisation in Cambridge that truly values its engineers and fosters a supportive work culture. With competitive salaries, overtime opportunities, and a commitment to employee growth, this company offers a rewarding environment for Heavy Plant Engineers looking to advance their careers while working on innovative projects in the crushing and screening sector.
StudySmarter Expert Advice🤫
We think this is how you could land Services Controller in Coatbridge
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Neos Recruitment Limited, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Services Controller at Neos Recruitment Limited.
We think you need these skills to ace Services Controller in Coatbridge
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Neos Recruitment Limited
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
