At a Glance
- Tasks: Lead aftersales operations and manage service teams for a global engineering company.
- Company: Join a leading manufacturer of heavy equipment and plant machinery.
- Benefits: Competitive salary, bonus, and excellent company benefits.
- Other info: Opportunity for growth in a globally recognised engineering business.
- Why this job: Make a real impact in a dynamic environment with strong career progression.
- Qualifications: Experience in plant engineering and leadership in service teams.
The predicted salary is between 48000 - 62000 € per year.
NEOS Engineering are recruiting for an experienced After Sales Manager to join a leading global heavy equipment and plant machinery manufacturer based in Biggleswade. This is an excellent opportunity for a strong service leadership professional with a background in plant engineering, heavy equipment, construction machinery or powered access to lead a busy aftersales operation focused on service delivery, profitability, customer support and team performance.
The Role
- Lead the day-to-day operations of the Biggleswade aftersales depot
- Manage field service engineers and aftersales support teams
- Drive labour utilisation, WIP control and workshop efficiency
- Ensure jobs progress through to invoicing within target timeframes
- Provide high-level technical support to engineers and customers
- Oversee warranty claims, parts returns and aftersales administration
- Drive revenue across service, repairs and parts sales
- Review P&L performance and identify areas for improvement
- Support accurate quotations and commercial opportunities
- Conduct appraisals, performance reviews and team development
- Lead toolbox talks, training and health & safety compliance
- Build strong customer relationships and resolve escalated issues
The Candidate
- Plant Engineering NVQ Level 3 or equivalent (preferable)
- Strong plant machinery or heavy equipment engineering background
- Previous experience leading service or aftersales teams
- Strong commercial awareness and customer service skills
- Ability to manage teams within a fast-paced engineering environment
- Excellent communication and leadership skills
- Strong organisational and problem-solving abilities
- Flexible and proactive approach to work
This is a fantastic opportunity to join a globally recognised engineering business offering strong long-term career progression and stability.
Aftersales Manager in Biggleswade employer: Neos Recruitment Limited
NEOS Engineering is an exceptional employer, offering a dynamic work environment in Biggleswade where innovation meets tradition in the heavy equipment sector. With a strong focus on employee development, competitive salaries, and comprehensive benefits, we empower our team to excel in their roles while fostering a culture of collaboration and excellence. Join us to be part of a globally recognised company that values your contributions and supports your career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Biggleswade
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and aftersales sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to aftersales management. Think about your past experiences leading teams and how you’ve driven service delivery and customer satisfaction. We want you to shine!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in managing aftersales operations, improving efficiency, and building customer relationships. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Aftersales Manager in Biggleswade
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the After Sales Manager role. Highlight your experience in plant engineering and any leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about aftersales and how you can drive service delivery and profitability. Let us know what makes you the perfect fit for our team.
Showcase Your Achievements:When detailing your experience, focus on specific achievements. Did you improve workshop efficiency or drive revenue? We love numbers, so quantify your successes to make your application stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Neos Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of plant engineering and heavy equipment. Be ready to discuss specific machinery and technical issues you've encountered in the past. This will show that you’re not just a leader, but also someone who understands the nitty-gritty of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in fast-paced environments. Think about times when you improved team performance or resolved conflicts. This is your chance to demonstrate your leadership style and how it aligns with the company's values.
✨Understand the Business
Familiarise yourself with NEOS Engineering's operations, especially their aftersales processes. Knowing how they drive revenue through service and parts sales can help you tailor your answers to show you're a perfect fit for their goals.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their team dynamics and customer relationships. This not only shows your interest but also helps you gauge if the company culture is right for you.
