At a Glance
- Tasks: Manage customer orders and ensure seamless service delivery across multiple suppliers.
- Company: Join Neos Networks, a forward-thinking company with flexible working options.
- Benefits: Earn up to £35k plus bonuses, with a comprehensive benefits package for your wellbeing.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a key player in enhancing customer satisfaction and driving business success.
- Qualifications: GCSEs in English and Maths; experience in order management is a plus.
The predicted salary is between 30000 - 35000 € per year.
Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Base location: Reading / Havant
Salary: to £35k dependent on experience + performance‑related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing
Working Pattern: Permanent Full time with the option of hybrid working
The Customer Provisioning Team is responsible for delivering seamless, end to end service provisioning across the Neos Networks portfolio, including Ethernet and Optical solutions. Working closely with major network partners such as Openreach, Virgin Media, Vodafone, CityFibre, Sky, and TalkTalk Business, the team ensures services are delivered accurately, on time, and to a high standard.
As an Order Manager, you will take ownership of the end to end delivery of customer orders, proactively managing progress across multiple suppliers. You will act as a key point of contact for customers, providing clear and timely updates throughout the delivery lifecycle and ensuring a smooth handover into service. Managing expectations, resolving supplier escalations, and delivering an excellent customer experience are central to the role.
This role is critical to Neos’ success, directly influencing customer satisfaction, retention, and overall business performance through the delivery of reliable, high quality services.
As an Order Manager, you will own the end‑to‑end delivery of customer orders, ensuring services are provisioned accurately, on time, and to agreed quality and commercial standards. You will manage orders across internal systems and supplier portals, proactively coordinate with network partners, and provide clear, timely updates to customers and stakeholders.
You will manage priorities, resolve issues and escalations, and play a key role in forecasting delivery volumes, accurately providing our committed delivery date (CDD) to our customers and reducing aged work‑in‑progress. By working closely with internal teams and external suppliers, you will help deliver a right‑first‑time customer experience and support strong operational and business performance.
What do I need?
The role typically requires a minimum of GCSEs (or equivalent) in English and Mathematics, with A-levels or vocational qualifications in Business Administration, IT, or Telecommunications being desirable but not essential. Practical experience in order management and provisioning often outweighs formal education. Provisioning / Order Management Experience is preferred but not essential.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. Should you need any further assistance please contact careers@neosnetworks.com
Provisioning Order Manager in Reading employer: Neos Networks
Neos Networks is an excellent employer that prioritises flexibility and work-life balance, offering hybrid working arrangements from our Reading or Havant locations. With a competitive salary of up to £35k, performance-related bonuses, and a comprehensive benefits package, we support our employees' family, finances, and wellbeing. Our collaborative work culture fosters professional growth and development, making it an ideal place for those seeking a meaningful career in customer service and order management.
StudySmarter Expert Advice🤫
We think this is how you could land Provisioning Order Manager in Reading
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at Neos Networks or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to order management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you’ve successfully managed expectations or resolved issues, as these are key in the Order Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Neos Networks team.
We think you need these skills to ace Provisioning Order Manager in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Order Manager role. Highlight any relevant order management or provisioning experience, even if it’s not formal. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills:As an Order Manager, clear communication is key. In your application, demonstrate your ability to provide updates and manage expectations. Use examples from past experiences where you’ve successfully communicated with customers or stakeholders.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Neos Networks
✨Know Your Stuff
Make sure you understand the ins and outs of order management and provisioning. Familiarise yourself with Neos Networks' services, especially Ethernet and Optical solutions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Order Manager, you'll be the go-to person for customers and suppliers. Practice articulating your thoughts clearly and concisely. Think about examples where you've successfully managed customer expectations or resolved issues, as these will demonstrate your ability to provide excellent service.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations related to order management. Prepare by thinking through how you would handle delays, supplier escalations, or prioritising tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the tools they use for order management, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
