At a Glance
- Tasks: Manage customer orders and ensure seamless service delivery across multiple suppliers.
- Company: Join Neos Networks, a forward-thinking company with flexible working options.
- Benefits: Earn up to £35k plus bonuses, with a comprehensive benefits package for your wellbeing.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a key player in enhancing customer satisfaction and driving business success.
- Qualifications: GCSEs in English and Maths; experience in order management is a plus.
The predicted salary is between 30000 - 35000 £ per year.
Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Base location: Reading / Havant
Salary: to £35k dependent on experience + performance‑related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing
Working Pattern: Permanent Full time with the option of hybrid working
The Customer Provisioning Team is responsible for delivering seamless, end to end service provisioning across the Neos Networks portfolio, including Ethernet and Optical solutions. Working closely with major network partners such as Openreach, Virgin Media, Vodafone, CityFibre, Sky, and TalkTalk Business, the team ensures services are delivered accurately, on time, and to a high standard.
As an Order Manager, you will take ownership of the end to end delivery of customer orders, proactively managing progress across multiple suppliers. You will act as a key point of contact for customers, providing clear and timely updates throughout the delivery lifecycle and ensuring a smooth handover into service. Managing expectations, resolving supplier escalations, and delivering an excellent customer experience are central to the role.
This role is critical to Neos’ success, directly influencing customer satisfaction, retention, and overall business performance through the delivery of reliable, high quality services.
As an Order Manager, you will own the end‑to‑end delivery of customer orders, ensuring services are provisioned accurately, on time, and to agreed quality and commercial standards. You will manage orders across internal systems and supplier portals, proactively coordinate with network partners, and provide clear, timely updates to customers and stakeholders.
You will manage priorities, resolve issues and escalations, and play a key role in forecasting delivery volumes, accurately providing our committed delivery date (CDD) to our customers and reducing aged work‑in‑progress. By working closely with internal teams and external suppliers, you will help deliver a right‑first‑time customer experience and support strong operational and business performance.
What do I need?
The role typically requires a minimum of GCSEs (or equivalent) in English and Mathematics, with A-levels or vocational qualifications in Business Administration, IT, or Telecommunications being desirable but not essential. Practical experience in order management and provisioning often outweighs formal education. Provisioning / Order Management Experience is preferred but not essential.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. Should you need any further assistance please contact careers@neosnetworks.com
Provisioning Order Manager in Reading employer: Neos Networks
At Neos Networks, we pride ourselves on being a leading employer in the telecommunications sector, offering a dynamic work environment that fosters innovation and collaboration. Our hybrid working model allows for flexibility, while our commitment to employee growth is reflected in our comprehensive benefits package, including competitive salaries, performance bonuses, and opportunities for professional development. Join us in Glasgow, Reading, or Havant, and be part of a team that plays a crucial role in delivering essential connectivity solutions across the UK public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Provisioning Order Manager in Reading
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Neos Networks and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Neos Networks!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Neos Networks keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Provisioning Order Manager in Reading
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Neos Networks:This is your chance to really connect with the team at Neos Networks. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Neos Networks
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Neos Networks.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Neos Networks that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Neos Networks. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
