At a Glance
- Tasks: Drive customer success and build strong relationships with key accounts.
- Company: Join Neos Networks, a leader in fibre infrastructure and managed network solutions.
- Benefits: Enjoy competitive salary, performance bonuses, and flexible hybrid working options.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer satisfaction and connectivity solutions.
- Qualifications: Experience in customer success or account management within telecoms is essential.
The predicted salary is between 40000 - 50000 € per year.
Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Location - Reading
Salary - Competitive, dependent on experience + performance‐related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing
Working pattern Full-time | Permanent | 37 hours per week – Hybrid working
At Neos Networks, we’re building the future of connectivity across the UK. As a leading provider of fibre infrastructure and managed network solutions, we partner with some of the country’s most critical organisations. We’re now looking for a Customer Success Manager to play a pivotal role in ensuring our customers maximise the value of their connectivity and managed service solutions throughout the entire contract lifecycle.
The Role
Operating at the heart of the business, you’ll sit at the intersection of Sales, Service Delivery, Operations, and Commercial teams, owning the post-sale customer relationship. You’ll focus on:
- Driving customer retention and growth
- Ensuring service adoption and contract optimisation
- Delivering exceptional customer outcomes for complex, high-value accounts
This role is ideal for someone experienced in managing enterprise or wholesale telecoms customers, particularly those with high-volume or mission-critical network environments.
Key Responsibilities
Customer Relationship & Value Realisation
- Act as the primary post-sale contact for a portfolio of strategic, wholesale, and mid-market customers
- Build a deep understanding of customer business goals, technical environments, and success criteria
- Develop and execute Customer Success Plans to deliver measurable value
- Build trusted relationships with both commercial and technical stakeholders
Retention, Growth & Commercial Ownership
- Proactively manage contract health to maximise renewals and retention
- Identify upsell and cross-sell opportunities alongside Sales teams
- Support contract reviews, service upgrades, and expansions
- Ensure customers consume services in line with agreed SLAs and commercial terms
Internal Collaboration & Continuous Improvement
- Partner closely with Commercial, Billing, Contract Management, and Operations
- Provide structured feedback to improve products and services
- Help shape and enhance Customer Success frameworks and processes
What You’ll Bring
Essential
- Proven experience in Customer Success, Service Management, or Account Management within telecommunications or managed services
- Strong understanding of connectivity solutions (Ethernet, WAN, fibre, IP, optical)
- Strong commercial awareness with experience supporting renewals and growth initiatives
- Excellent stakeholder management and communication skills
Desirable
- Experience with wholesale, enterprise, public sector, or CNI customers
- Knowledge of SLAs, KPIs, and service governance frameworks
- Understanding of UK telecoms regulatory environment
- Experience working in matrixed organisations
Who You Are
- Customer-focused, with a strong sense of ownership
- Proactive and organised, able to manage competing priorities
- Commercially minded, with a focus on long-term value
- Collaborative, able to influence across teams
Why Join Neos Networks?
We offer a competitive package and a supportive environment designed to help you thrive:
- Performance-related bonus
- Flexible hybrid working
- Benefits that support your family, finances, and wellbeing
- Opportunity to work on business-critical infrastructure projects
Next Steps
Apply online today and we’ll be in touch following the closing date with an update on your application.
For further support, contact: careers@neosnetworks.com
Customer Success Manager in Reading employer: Neos Networks
At Neos Networks, we pride ourselves on being an exceptional employer, offering a flexible hybrid working environment in Reading that empowers our employees to balance their professional and personal lives. Our comprehensive benefits package, competitive salary, and performance-related bonuses reflect our commitment to supporting your family, finances, and wellbeing, while our collaborative work culture fosters continuous growth and development opportunities within the dynamic telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. The more connections we make, the better our chances of landing that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how your experience aligns with the role's requirements, especially around customer retention and growth. We want to show them we’re the perfect fit for their team!
✨Tip Number 3
Don’t forget to research Neos Networks! Understanding their services and values will help us tailor our conversations and demonstrate genuine interest. Plus, it’ll give us some great talking points during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and stay updated on any new opportunities that pop up.
We think you need these skills to ace Customer Success Manager in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, service management, or account management, especially within telecommunications. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven customer retention and growth. This will help us see the value you can bring to our team.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is customer-focused and proactive, so don’t be afraid to share your passion for helping customers succeed. Authenticity goes a long way in making a connection with us!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to apply directly!
How to prepare for a job interview at Neos Networks
✨Know Your Customer Success Fundamentals
Before the interview, brush up on your understanding of customer success principles, especially in the telecoms sector. Be ready to discuss how you can drive customer retention and growth, as well as how you would build trusted relationships with stakeholders.
✨Showcase Your Technical Knowledge
Familiarise yourself with connectivity solutions like Ethernet, WAN, and fibre. During the interview, be prepared to explain how your technical expertise can help customers maximise the value of their services and ensure they meet their SLAs.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate your problem-solving skills in real-world scenarios. Think of examples from your past experience where you successfully managed customer relationships or resolved complex issues, and be ready to share these stories.
✨Highlight Your Collaborative Spirit
Since this role involves working closely with various teams, emphasise your ability to collaborate effectively. Share examples of how you've partnered with sales, operations, or other departments to enhance customer outcomes and improve service delivery.
