At a Glance
- Tasks: Manage customer orders and ensure seamless service delivery across multiple suppliers.
- Company: Join Neos Networks, a forward-thinking company with flexible working options.
- Benefits: Earn up to £35k plus bonuses, with a comprehensive benefits package for your wellbeing.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a key player in enhancing customer satisfaction and driving business success.
- Qualifications: GCSEs in English and Maths; experience in order management is a plus.
The predicted salary is between 30000 - 35000 € per year.
Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Base location: Reading / Havant
Salary: to £35k dependent on experience + performance‑related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing
Working Pattern: Permanent Full time with the option of hybrid working
The Customer Provisioning Team is responsible for delivering seamless, end to end service provisioning across the Neos Networks portfolio, including Ethernet and Optical solutions. Working closely with major network partners such as Openreach, Virgin Media, Vodafone, CityFibre, Sky, and TalkTalk Business, the team ensures services are delivered accurately, on time, and to a high standard.
As an Order Manager, you will take ownership of the end to end delivery of customer orders, proactively managing progress across multiple suppliers. You will act as a key point of contact for customers, providing clear and timely updates throughout the delivery lifecycle and ensuring a smooth handover into service. Managing expectations, resolving supplier escalations, and delivering an excellent customer experience are central to the role.
This role is critical to Neos’ success, directly influencing customer satisfaction, retention, and overall business performance through the delivery of reliable, high quality services.
As an Order Manager, you will own the end‑to‑end delivery of customer orders, ensuring services are provisioned accurately, on time, and to agreed quality and commercial standards. You will manage orders across internal systems and supplier portals, proactively coordinate with network partners, and provide clear, timely updates to customers and stakeholders.
You will manage priorities, resolve issues and escalations, and play a key role in forecasting delivery volumes, accurately providing our committed delivery date (CDD) to our customers and reducing aged work‑in‑progress. By working closely with internal teams and external suppliers, you will help deliver a right‑first‑time customer experience and support strong operational and business performance.
What do I need?
The role typically requires a minimum of GCSEs (or equivalent) in English and Mathematics, with A-levels or vocational qualifications in Business Administration, IT, or Telecommunications being desirable but not essential. Practical experience in order management and provisioning often outweighs formal education. Provisioning / Order Management Experience is preferred but not essential.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. Should you need any further assistance please contact careers@neosnetworks.com
Provisioning Order Manager employer: Neos Networks
Neos Networks is an exceptional employer that prioritises flexibility and employee wellbeing, offering a hybrid working model that allows you to balance your professional and personal life effectively. With a competitive salary of up to £35k, performance-related bonuses, and a comprehensive benefits package, employees are supported in their family and financial needs while enjoying a collaborative work culture that fosters growth and development. Located in Reading or Havant, you will be part of a dynamic team that plays a crucial role in delivering high-quality services, ensuring customer satisfaction, and driving the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Provisioning Order Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Neos Networks or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Familiarise yourself with the provisioning process and the key players like Openreach and Virgin Media. We want you to show that you’re not just interested, but passionate about delivering top-notch customer service.
✨Tip Number 3
Practice your communication skills! As an Order Manager, you'll need to keep customers updated and manage expectations. Try mock interviews with friends or family to get comfortable explaining complex processes in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Neos Networks. Let’s get you that job!
We think you need these skills to ace Provisioning Order Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Provisioning Order Manager role. Highlight any relevant experience in order management and customer service, and don’t forget to mention your ability to manage multiple suppliers and deliver excellent customer experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your proactive approach to managing orders and how you’ve successfully resolved issues in the past. Keep it engaging and personal!
Showcase Your Communication Skills:As an Order Manager, clear communication is key. In your application, demonstrate your ability to provide timely updates and manage expectations. Use examples from your past experiences where you’ve excelled in keeping stakeholders informed.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Neos Networks
✨Know Your Stuff
Make sure you understand the role of a Provisioning Order Manager inside out. Familiarise yourself with the key responsibilities, like managing customer orders and coordinating with suppliers. Brush up on the companies Neos Networks works with, such as Openreach and Vodafone, so you can speak confidently about their services.
✨Showcase Your Experience
Even if you don’t have formal qualifications, highlight any practical experience you have in order management or provisioning. Prepare specific examples of how you've successfully managed orders or resolved issues in the past. This will demonstrate your ability to handle the challenges of the role.
✨Communicate Clearly
As a key point of contact for customers, effective communication is crucial. Practice articulating your thoughts clearly and concisely. During the interview, be ready to discuss how you would keep customers updated throughout the delivery lifecycle and manage their expectations.
✨Prepare Questions
Interviews are a two-way street, so come prepared with questions about the team, company culture, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
