At a Glance
- Tasks: Manage customer orders and ensure seamless delivery of telecom services.
- Company: Join Neos Networks, a leader in innovative telecom solutions.
- Benefits: Enjoy a competitive salary, performance bonuses, and flexible working options.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real impact on customer satisfaction in a fast-paced environment.
- Qualifications: GCSEs in English and Maths; experience in order management is a plus.
The predicted salary is between 30000 - 35000 € per year.
Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Base location: Glasgow or Reading
Salary: to £35k dependent on experience + performance‑related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing
Working Pattern: Fixed Term Contract = Full time hours with the option of hybrid working
The Delivery Team is responsible for delivering seamless, end to end service provisioning across the Neos Networks portfolio, including Ethernet and Optical solutions. Working closely with major network partners such as Openreach, Virgin Media, Vodafone, CityFibre, Sky, and TalkTalk Business, the team ensures services are delivered accurately, on time, and to a high standard.
As an Order Manager, you will take ownership of the end-to-end delivery of customer orders, with a primary focus on supporting SSE as Neos’ main customer. You will proactively manage progress across multiple suppliers and act as the key point of contact for SSE, while also supporting other customers as required. Managing expectations, resolving supplier escalations, and delivering an excellent customer experience are central to the role.
This role is critical to Neos’ success, directly influencing customer satisfaction, retention, and overall business performance through the delivery of reliable, high quality services.
As an Order Manager, you will take ownership of delivering telecoms services for SSE, Neos Networks’ largest customer, ensuring orders are progressed accurately, efficiently, and on time. Working across multiple internal teams and external network partners, you will act as the single point of coordination from order placement through to successful service delivery and handover.
You’ll proactively manage supplier engagement, track milestones, resolve delays and escalations, and keep customers informed throughout the lifecycle. The role also plays a key part in forecasting delivery volumes, managing aged work‑in‑progress, and safeguarding commercial and quality standards, all with the aim of delivering a right‑first‑time customer experience.
This is a hands‑on operational role with high visibility and impact, directly influencing customer satisfaction, service reliability, and business performance in a fast‑paced telecoms delivery environment.
The role typically requires a minimum of GCSEs (or equivalent) in English and Mathematics, with A-levels or vocational qualifications in Business Administration, IT, or Telecommunications being desirable but not essential. Practical experience in order management and provisioning often outweighs formal education. Order Management Experience is preferred but not essential - Experience in placing and managing customer orders across multiple systems and supplier platforms, ensuring accuracy and timely delivery.
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. Should you need any further assistance please contact careers@neosnetworks.com
Order Manager employer: Neos Networks
Neos Networks is an exceptional employer that prioritises flexibility and employee wellbeing, offering a comprehensive benefits package alongside competitive salaries. With a dynamic work culture that encourages collaboration across teams and major network partners, employees have ample opportunities for professional growth and development in a fast-paced telecoms environment. Located in vibrant Glasgow or Reading, Neos Networks fosters a supportive atmosphere where your contributions directly impact customer satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Order Manager
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work at Neos Networks or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to order management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues or improved processes. This will demonstrate your ability to handle the fast-paced environment at Neos.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Neos Networks.
We think you need these skills to ace Order Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Order Manager role. Highlight any relevant experience in order management and customer service, especially if you've worked with telecoms or similar industries. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can contribute to our team at Neos Networks. Be sure to mention your experience with managing orders and working with suppliers.
Showcase Your Communication Skills:As an Order Manager, communication is key! In your application, demonstrate your ability to manage expectations and resolve issues effectively. We love candidates who can keep customers informed and engaged throughout the process.
Apply Through Our Website:Don't forget to apply through our website! It's the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we’ll keep you updated on your application status after the closing date.
How to prepare for a job interview at Neos Networks
✨Know Your Stuff
Make sure you understand the telecoms industry and Neos Networks' role in it. Brush up on key terms like Ethernet, Optical solutions, and order management processes. This will show that you're genuinely interested and knowledgeable about the position.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed customer orders or resolved supplier issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Ask Smart Questions
Come prepared with questions that demonstrate your interest in the role and the company. Ask about the team dynamics, how they measure success in the Order Manager role, or what challenges they currently face. This shows you're thinking ahead and are keen to contribute.
✨Be Ready for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as managing delays or escalations. Think through potential scenarios beforehand and outline your approach to ensure a smooth delivery process. This will help you stand out as a proactive candidate.
