Infrastructure Support Engineer - Hybrid Cloud & AWS Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Base location: Havant, Hampshire - hybrid working, with a minimum of 2 days per week in the office
Salary: Competitive depending on experience, plus performance-related bonus and a range of benefits to support your family, finances and wellbeing.
Working pattern: Permanent, full-time - 37 hours per week, including participation in an out-of-hours standby rota.
Infrastructure Support Engineer - Hybrid Cloud & AWS
Our ambition drives us to seek out new opportunities and continually develop the knowledge, skills and capabilities of our business. We believe in creating an inclusive culture, giving everyone the confidence, direction and support to grow and improve.
Due to the operational requirements of the role, candidates must live within approximately one hour's travelling distance of the Havant office.
The successful candidate will also be required to obtain and maintain appropriate Security Check (SC) clearance.
Role Description
We are looking for an experienced Infrastructure Support Engineer with strong hands‑on experience across both AWS cloud environments and traditional on‑premises datacentre infrastructure.
This is a genuine hybrid infrastructure role. AWS experience is an essential requirement and candidates must be able to demonstrate previous practical experience designing, deploying, supporting and troubleshooting AWS infrastructure across a range of AWS technologies and services.
You will support and maintain the core infrastructure underpinning our network management and operational platforms, covering both cloud‑hosted and on‑premises environments.
The role includes deploying new infrastructure solutions, maintaining and improving existing platforms, monitoring availability and performance, carrying out preventative maintenance and resolving complex infrastructure faults.
You will work closely with other infrastructure, security, network and application teams to deliver projects, resolve incidents and continually improve the resilience and security of our platforms.
Security and regulatory compliance are fundamental to the role, including adherence to ISO 27001, Cyber Essentials Plus and Telecoms Security Act requirements.
Essential AWS and Hybrid Cloud Experience
Strong practical AWS experience is essential for this position.
Applicants should be able to demonstrate significant previous experience administering and supporting production AWS environments rather than simply having theoretical knowledge or AWS certification.
We are particularly interested in candidates who have worked across several areas of AWS, for example:
- EC2 and associated compute services
- VPCs, subnets, routing, security groups and network connectivity
- IAM, roles, policies and access management
- S3 and cloud storage services
- AWS backup, recovery and resilience
- CloudWatch, logging, alerting and monitoring
- AWS Systems Manager
- Load balancing and high-availability architectures
- AWS security services and security best practices
- Connectivity between AWS and on‑premises environments
- Migration or transformation of workloads between datacentre and cloud environments
- Troubleshooting complex issues spanning cloud, networking, operating systems and applications
- Cost, capacity and performance optimisation within AWS
You do not need to have worked with every AWS service listed above; however, you must be able to demonstrate substantial hands‑on AWS experience across multiple areas.
Experience working within a hybrid cloud environment, integrating AWS services with on‑premises infrastructure, is essential.
Key Accountabilities
Infrastructure Delivery & Maintenance
- Ensure the availability, security, resilience and performance of both AWS-hosted and on‑premises infrastructure.
- Support, administer and troubleshoot production AWS environments.
- Assist with ...
Compliance & Security
Ensure infrastructure is operated in accordance with applicable secu
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Infrastructure Support Engineer - Hybrid Cloud & AWS in Langstone employer: Neos Networks
At Neos Networks, we pride ourselves on fostering a collaborative and supportive work culture that empowers our employees to make a real impact on service quality and customer experience. With flexible working arrangements available in our Reading office, along with a competitive salary and an excellent benefits package, we are dedicated to your professional growth and continuous improvement. Join us to be part of a team where your contributions are valued and you can thrive in a dynamic environment.
