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For Companies At a Glance
- Tasks: Manage faults and provide top-notch support in a fast-paced tech environment.
- Company: Join Neos Networks, a leader in tech operations with a focus on teamwork.
- Benefits: Up to £30k salary, performance bonuses, and a comprehensive benefits package.
- Other info: Fixed-term contract with opportunities for growth in a supportive culture.
- Why this job: Be part of a dynamic team and develop your technical skills while making an impact.
- Qualifications: Strong communication, time management, and organisational skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Salary: up to 30k dependent on experience + performance‑related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing.
Working Pattern: Fixed Term Contract 1 year.
What is the role
The NOC Tier 1 Analyst ensures all faults are managed within SLAs. Customer expectations need to be managed through regular updates, so strong written and verbal communication skills are essential. Excellent time management and organisational skills and the ability to prioritise and coordinate tasks are essential for this role.
Key Accountabilities
- Fault logging and ticket management, ensuring customers are receiving regular, timebound updates.
- Answering phone calls from customers, engineers, and stakeholders at all levels.
- Processing access requests for Neos Networks PoP sites and third-party data centres.
- Logging engineers on and off site to ensure their safety and site security.
- Alarm management for our sites (Access, Mains Power, UPS, Generator, Air Conditioning, Security).
- Deliver first-class support in an often high-pressure environment to all areas of Neos Networks.
- Strive to constantly develop appropriate technical skills and competencies required to deliver a high-class service across the whole of Neos Networks.
- Adhere to Neos Networks Security policies.
- Ensure professional relationships with third parties and the rest of the business are maintained to a high standard.
- Adhere to company safety guidelines and have an active involvement in ensuring colleagues maintain a safety culture.
Next steps
All applications should be submitted online, and we will be back in touch after the vacancy closing date to let you know the outcome. For assistance, please contact careers@neosnetworks.
NOC Tier 1 Support Specialist - Fast-Paced Tech Ops in Havant employer: Neos Networks
Contact Detail:
Neos Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Tier 1 Support Specialist - Fast-Paced Tech Ops in Havant
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Neos Networks on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Practice your communication skills! Since this role requires strong verbal and written abilities, try role-playing common support scenarios with a friend. This will help you feel more confident when answering calls and managing customer expectations.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Neos Networks. Good luck!
We think you need these skills to ace NOC Tier 1 Support Specialist - Fast-Paced Tech Ops in Havant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the NOC Tier 1 Support Specialist role. We want to see how you can bring your unique flair to our fast-paced tech ops!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear, concise, and free of errors. We love a well-structured application that reflects your ability to manage customer expectations through regular updates.
Highlight Your Organisational Skills: Demonstrate your time management and organisational skills in your application. Share examples of how you've prioritised tasks in high-pressure situations, as this will resonate with us at StudySmarter and show you're ready for the challenge!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get back to you after the closing date. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Neos Networks
✨Know Your Stuff
Make sure you understand the basics of NOC operations and fault management. Brush up on common technical terms and processes related to network operations, as this will show your enthusiasm and readiness for the role.
✨Communication is Key
Since strong written and verbal communication skills are essential, practice explaining technical concepts in simple terms. You might be asked to describe how you would update a customer about a fault, so think about how to keep it clear and concise.
✨Time Management Matters
Prepare examples of how you've successfully managed multiple tasks or prioritised under pressure. This role requires excellent organisational skills, so be ready to discuss your strategies for staying on top of your workload.
✨Show Your Team Spirit
This position involves working closely with engineers and other stakeholders. Be prepared to talk about how you build professional relationships and maintain a positive team environment, as collaboration is key in a fast-paced tech ops setting.