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- Tasks: Manage faults and provide top-notch support in a fast-paced environment.
- Company: Join Neos Networks, a leader in simplifying connectivity challenges.
- Benefits: Enjoy flexible working, annual bonuses, and mental health support.
- Other info: Great career growth opportunities in a dynamic work culture.
- Why this job: Make a real impact while developing your technical skills in a supportive team.
- Qualifications: Strong communication and organisational skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Base location: Havant
Salary: £
Working Pattern: Permanent Full time with the option of hybrid working
The NOC Tier 1 Analyst ensures all faults are managed within SLA’s. Customer expectations need to be managed through regular updates so strong written and verbal communication skills are essential. Excellent time management and organisational skills and the ability to prioritise and coordinate tasks are essential for this role.
Key Accountabilities- Fault logging and ticket management, ensuring customers are receiving regular, timebound updates.
- Answering phone calls from customers, engineers, and stakeholders at all levels.
- Processing access requests for Neos Networks PoP sites and third-party datacentres.
- Logging engineers on and off site to ensure their safety and site security.
- Alarm management for our sites (Access, Mains Power, UPS, Generator, Air Con, Security).
- Deliver first class support in an often high pressure environment to all areas of Neos Networks.
- Strive to constantly develop appropriate technical skills and competencies required to deliver a high class service across the whole of Neos Networks.
- Adhere to Neos Networks Security policies.
- Ensure professional relationships with third parties and the rest of the business are maintained to a high standard.
- Adhere to company safety guidelines and have an active involvement in ensuring colleagues are maintaining the safety culture.
Next Steps: All applications should be submitted online, and I will be back in touch after the vacancy closing date to let you know the outcome. Should you need any further assistance please contact careers@neosnetworks.com.
At Neos Networks we believe in making complex connectivity challenges simple. We offer a range of benefits to our employees and believe that a great place to work motivates everyone to do their best.
Just some of our benefits include:- Annual Bonus
- Employee Discounts
- Birthday & Volunteering Leave
- Pension, with Service-related Increases
- Cycle to Work Scheme
- Holiday Buy
- Mental Health & Wellbeing Support
Through our ‘working differently’ programme we support flexible work times and the ability to work on a hybrid basis. We bring together the unparalleled expertise of dedicated teams with innovation and technical excellence to provide businesses, government organisations and our partners a better network experience that can power the UK’s digital future. We do it with a spirit of collaboration, partnership and integrity that means we can achieve more, together.
NOC Support Analyst in Havant employer: Neos Networks
Contact Detail:
Neos Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Support Analyst in Havant
✨Tip Number 1
Network like a pro! Reach out to current employees at Neos Networks on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common NOC Support Analyst scenarios. Think about how you'd handle fault logging or customer communication under pressure. We want you to shine!
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during your conversations. It’s all about demonstrating that you’re ready to deliver first-class support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace NOC Support Analyst in Havant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the NOC Support Analyst role. Highlight your relevant experience in fault management and customer communication, as these are key for us at Neos Networks.
Show Off Your Communication Skills: Since strong written and verbal communication skills are essential, use clear and concise language in your application. We want to see how you can manage customer expectations through regular updates!
Highlight Your Organisational Skills: This role requires excellent time management and the ability to prioritise tasks. Share examples from your past experiences that demonstrate how you've successfully managed multiple responsibilities.
Apply Through Our Website: Don’t forget to submit your application online through our website! It’s the best way for us to receive your details and get back to you after the closing date.
How to prepare for a job interview at Neos Networks
✨Know Your Stuff
Make sure you understand the key responsibilities of a NOC Support Analyst. Brush up on fault logging, ticket management, and alarm management. Familiarise yourself with common technical terms and processes so you can speak confidently about them during the interview.
✨Communication is Key
Since strong written and verbal communication skills are essential for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your ability to explain complex concepts simply and effectively.
✨Show Your Organisational Skills
Prepare examples that demonstrate your time management and organisational skills. Think of situations where you successfully prioritised tasks under pressure, as this will show your potential employer that you can handle the demands of the job.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations in a high-pressure environment. Prepare by thinking through potential challenges you might face as a NOC Support Analyst and how you would resolve them while maintaining customer satisfaction.