At a Glance
- Tasks: Lead and support NOC teams to deliver top-notch service 24/7.
- Company: Join Neos Networks, a forward-thinking company with flexible working options.
- Benefits: Earn up to £60k plus bonuses and enjoy a comprehensive benefits package.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Shape the future of our Network Operations Centre and develop your leadership skills.
- Qualifications: Experience in NOC or telecoms, with strong leadership and communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Base location: Havant Office
Working Pattern: Permanent full time 37 hours
Salary: to £60k dependent on experience + performance‑related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing.
We’re looking for an experienced and motivated Network Operations Team Leader to provide day to day leadership of our Network Operations Centre within a 24x7 operational environment. This is an exciting opportunity for someone with strong operational and technical experience who is passionate about developing people, driving performance, and delivering excellent customer outcomes.
You’ll lead 4 teams of 24/7 NOC engineers, manage operational escalations, support major incidents, and play a key role in shaping the future of the NOC through continuous improvement initiatives.
What You’ll Be Doing:
- Leading and supporting NOC shift teams to deliver excellent service 24/7
- Managing customer and operational escalations
- Driving incident and fault resolution performance
- Coaching, developing, and performance managing team members
- Managing staffing, rotas, holidays, and resource allocation
- Building strong relationships across Operations, Engineering, and external suppliers
- Identifying and implementing process improvements
- Deputising for the Senior Network Operations Manager when required
What We’re Looking For:
- Experience within a NOC, telecommunications, service operations, or technical support environment
- Previous leadership, supervisory, or people management experience
- Strong knowledge of telecoms and network technologies
- Excellent communication and stakeholder management skills
- Experience managing incidents, escalations, and operational priorities
- A proactive approach to coaching, mentoring, and developing others
- Ability to work effectively in a fast-paced operational environment
Why Apply?
This role offers the opportunity to take the next step in your leadership career, influence how the NOC operates, and help shape the development of our people and processes. You’ll play a key role in maintaining service excellence while supporting the continued growth and maturity of our Network Operations function.
Network Operations Team Leader in Havant employer: Neos Networks
At Neos Networks, we pride ourselves on fostering a collaborative and supportive work culture that empowers our employees to make a real impact on service quality and customer experience. With flexible working arrangements available in our Reading office, along with a competitive salary and an excellent benefits package, we are dedicated to your professional growth and continuous improvement. Join us to be part of a team where your contributions are valued and you can thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Team Leader in Havant
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Neos Networks and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Neos Networks.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Network Operations Team Leader in Havant
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Neos Networks.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Neos Networks.
How to prepare for a job interview at Neos Networks
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
