At a Glance
- Tasks: Manage customer orders and ensure timely delivery across multiple suppliers.
- Company: Join a leading telecoms company with a focus on seamless service delivery.
- Benefits: Competitive salary, performance bonus, and comprehensive benefits for your wellbeing.
- Other info: Dynamic role with opportunities for growth in the telecoms industry.
- Why this job: Be the key contact for major clients and make a real impact in a fast-paced environment.
- Qualifications: GCSEs in English and Maths; experience in order management preferred.
The predicted salary is between 30000 - 35000 £ per year.
Salary: to £35k dependent on experience + performance‑related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing.
Working Pattern: Fixed Term Contract = Full time hours with the option of hybrid working.
Responsibilities
The Delivery Team is responsible for delivering seamless, end to end service provisioning across the Neos Networks portfolio, including Ethernet and Optical solutions. Working closely with major network partners such as Openreach, Virgin Media, Vodafone, CityFibre, Sky, and TalkTalk Business, the team ensures services are delivered accurately, on time, and to a high standard. As an Order Manager, you will take ownership of the end-to-end delivery of customer orders, with a primary focus on supporting SSE as Neos’ main customer. You will proactively manage progress across multiple suppliers and act as the key point of contact for SSE, while also supporting other customers as required. Managing expectations, resolving supplier escalations, and delivering an excellent customer experience are central to the role. You’ll proactively manage supplier engagement, track milestones, resolve delays and escalations, and keep customers informed throughout the lifecycle. The role also plays a key part in forecasting delivery volumes, managing aged work‑in‑progress, and safeguarding commercial and quality standards, all with the aim of delivering a right‑first‑time customer experience.
Qualifications
The role typically requires a minimum of GCSEs (or equivalent) in English and Mathematics, with A-levels or vocational qualifications in Business Administration, IT, or Telecommunications being desirable but not essential. Practical experience in order management and provisioning often outweighs formal education. Experience in placing and managing customer orders across multiple systems and supplier platforms, ensuring accuracy and timely delivery, is preferred.
Key Attributes
Hands‑on operational focus with high visibility and impact, delivering reliable services and positive customer experience in a fast‑paced telecoms delivery environment.
Order Manager in Glasgow employer: Neos Networks
At Neos Networks, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As an Order Manager, you will benefit from a competitive salary, performance-related bonuses, and a comprehensive benefits package designed to support your family and wellbeing. With opportunities for professional growth and the chance to work with leading network partners, you'll be part of a team dedicated to delivering outstanding customer experiences in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Order Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Neos Networks or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to order management and customer service. We recommend role-playing with a friend to get comfortable with your responses and showcase your hands-on operational focus.
✨Tip Number 3
Showcase your experience! When you get the chance to speak with potential employers, highlight your practical experience in managing customer orders and resolving escalations. This is what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Order Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Order Manager role. Highlight your experience in order management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience:When filling out your application, make sure to showcase any practical experience you have in managing customer orders and working with suppliers. We’re looking for hands-on experience that demonstrates your ability to deliver results.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Neos Networks
✨Know Your Stuff
Make sure you understand the ins and outs of order management and the telecoms industry. Brush up on your knowledge about Neos Networks and their major partners like Openreach and Vodafone. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed customer orders or resolved supplier issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your hands-on operational focus and problem-solving skills.
✨Ask Smart Questions
Come prepared with insightful questions about the role and the company. Inquire about their approach to managing supplier relationships or how they handle escalations. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Emphasise Customer Experience
Since delivering an excellent customer experience is key, be ready to discuss how you've prioritised customer satisfaction in your previous roles. Share any strategies you've used to keep customers informed and engaged throughout the order process.
