Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and maintain monitoring platforms like Splunk and ServiceNow while automating processes.
- Company: Join Neos Networks, a leader in telecommunications with a focus on innovation.
- Benefits: Enjoy a competitive salary, performance bonuses, and benefits for your wellbeing.
- Why this job: Make a real impact by ensuring network reliability and enhancing monitoring capabilities.
- Qualifications: Experience in scripting (Python, PowerShell) and knowledge of networking protocols required.
- Other info: Flexible hybrid working model with opportunities for career growth.
The predicted salary is between 55000 - 69600 £ per year.
Base location: Havant with hybrid working – 2 days per week in the office
Salary: £ to £69,600 dep on experience + performance related bonus + a range of other benefits to support your family, finances, and wellbeing.
Working Pattern: Permanent Full time 37 hours per week
Role Purpose
The Application Support Engineer delivers operational and administrative support for Neos Networks’ monitoring and service management platforms, primarily Splunk and ServiceNow. Key responsibilities include maintaining dashboards that visualise network health, managing data ingestion from infrastructure devices (e.g. switches, routers, firewalls, Power & Environmental services, etc), scripting automation to enhance alerting and response, and supporting observability-related application services.
The role ensures reliable monitoring across distributed network resources, supports incident response and maintenance activities, and contributes to root cause analysis. It requires strong analytical skills, scripting proficiency (Python, PowerShell, Bash), and solid knowledge of Linux systems, networking protocols (TCP/IP, SNMP, NetFlow), and enterprise monitoring practices.
Key Accountabilities
Platform Support & Maintenance
- Administer and maintain Splunk environments, including indexers, forwarders, and search heads.
- Develop and optimize Splunk dashboards and alerts using SPL and regex extraction.
- Support ServiceNow platform operations, including basic administration, workflow updates, and CMDB accuracy.
- Ensure data integrity and performance across monitoring and logging pipelines.
- Collaborate with infrastructure teams to support core services such as syslog, SNMP, NTP, SMTP, and proxy configurations.
- Provide out-of-hours support for critical incidents and scheduled infrastructure tasks.
Automation & Scripting
- Integrate Splunk and ServiceNow with external systems using APIs, webhooks, and secure protocols (e.g., SSH, TCP-connect).
Compliance & Security
- Ensure monitoring and logging platforms align with ISO27001, Cyber Essentials+, TSA (Telecoms Security Act), and internal security policies.
- Support secure data handling and access control across Splunk and ServiceNow environments.
Project Delivery
- Contribute to application and infrastructure projects, including onboarding new data sources, enhancing dashboards, and improving alerting mechanisms.
- Assist in the deployment and configuration of AWS-based services relevant to monitoring and support operations.
Skills and Competencies
Technical Skills
- ServiceNow Administration
- Networking fundamentals (TCP/IP, DNS, DHCP, SSH, SNMP, Syslog)
- Infrastructure services: NTP, SMTP, SNMP, Reverse/Forward Proxy
- Network management tools: SNMP, Syslog, TCP-Connect, Webhook
- Data Analysis and troubleshooting across distributed systems
Other Beneficial skills
- Windows Administration (AD), Windows Server, Windows 11
- VMWare
- AWS
- HPE Infrastructure
- Videowall Solutions
Soft Skills
- Strong communication skills with the ability to translate technical issues for non-technical stakeholders
- Analytical mindset with attention to detail
- Ability to work independently and collaboratively under pressure
- Organised and capable of managing multiple priorities
- Customer-focused with a proactive approach to problem-solving
- Familiarity with ITIL processes and CMDB management
Next Steps
All applications should be submitted online, and I\\\’ll be back in touch after the vacancy closing date to let you know the outcome. Should you need any further assistance please contact careers@neosnetworks.com
Job Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Information Technology
- Industries: Telecommunications
#J-18808-Ljbffr
Application Support Engineer employer: Neos Networks
Contact Detail:
Neos Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at Neos Networks. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got a GitHub or personal project showcasing your scripting prowess, share it during interviews. It’s a great way to demonstrate your hands-on experience with Python, PowerShell, or Bash.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of networking protocols and monitoring tools. Being able to discuss TCP/IP, SNMP, and your experience with Splunk will definitely impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with Splunk, ServiceNow, and any relevant scripting skills. We want to see how your background aligns with what we're looking for!
Show Off Your Skills: In your application, don’t just list your skills—show us how you've used them! Whether it's automating tasks with Python or managing network protocols, give us examples that demonstrate your expertise.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary and avoid jargon unless it’s relevant. We appreciate straightforward communication that gets to the heart of your experience.
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we’ll be in touch after the closing date to let you know how it went!
How to prepare for a job interview at Neos Networks
✨Know Your Tools Inside Out
Make sure you’re familiar with Splunk and ServiceNow, as well as the scripting languages mentioned in the job description. Brush up on your Python, PowerShell, and Bash skills, and be ready to discuss how you've used them in past roles.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical mindset and attention to detail. Think of specific instances where you’ve solved complex problems or improved processes, especially in relation to monitoring and logging.
✨Understand Networking Fundamentals
Since the role requires knowledge of networking protocols like TCP/IP and SNMP, make sure you can explain these concepts clearly. Be prepared to discuss how you’ve applied this knowledge in real-world scenarios.
✨Communicate Effectively
Practice explaining technical issues in a way that non-technical stakeholders can understand. This is crucial for the role, so think of examples where you’ve successfully communicated complex information to diverse audiences.