At a Glance
- Tasks: Lead aftersales operations, ensuring top-notch service and team performance.
- Company: Join NEOS Engineering, a leader in the engineering sector with a focus on excellence.
- Benefits: Competitive salary, company vehicle, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and team development.
- Why this job: Make a real impact by driving operational success and customer satisfaction.
- Qualifications: Experience in aftersales management and strong leadership skills required.
The predicted salary is between 50000 - 62000 € per year.
NEOS Engineering are seeking an experienced After Sales Manager to lead the aftersales operations team at our client's Letchworth depot. This is a key leadership position responsible for driving operational performance, profitability, and service excellence across field service and workshop operations.
The successful candidate will play a pivotal role in delivering strong business performance through effective management of labour efficiency, parts turnover, and high-quality technical support, while ensuring full compliance with company Health & Safety, Environmental, and Quality standards.
You will lead a multidisciplinary team and be accountable for achieving ambitious commercial targets, maintaining strong customer relationships, and ensuring a seamless end-to-end service operation.
Key Responsibilities- Lead daily operations of the Letchworth depot, ensuring safe, efficient, and compliant working practices.
- Oversee resource allocation and ensure effective workflow across workshop and field service teams.
- Maintain strong Health & Safety compliance across all depot activities.
- Monitor and manage utilisation and Work in Progress (WIP) levels.
- Ensure timely progression of jobs through the system, supporting invoicing within 30 days.
- Review depot performance metrics and drive continuous improvement.
- Provide expert technical guidance to engineers and customers.
- Support resolution of complex service and repair issues.
- Ensure high-quality technical standards across all aftersales activity.
- Drive revenue growth across parts, service, and repair contracts.
- Manage depot P&L performance, identifying opportunities for improvement.
- Work closely with service controllers to ensure accurate repair estimates and conversion to commercial opportunities.
- Lead, coach, and develop the aftersales team through structured performance reviews and appraisals.
- Conduct regular team meetings and toolbox talks.
- Support ongoing training and development to maintain technical capability.
- Build and maintain strong customer relationships through proactive communication.
- Act as escalation point for customer queries, disputes, and service issues.
- Ensure a consistently high standard of customer-focused service delivery.
- Proven experience in an aftersales, service, workshop, or operations management role.
- Strong background in heavy plant, construction equipment, or similar engineering environment.
- Experience managing teams and driving operational performance.
- Strong commercial awareness with P&L responsibility.
- Excellent technical understanding and problem-solving ability.
- Strong leadership, communication, and customer relationship skills.
Holidays Manager employer: Neos Engineering Recruitment
NEOS Engineering is an exceptional employer, offering a dynamic work environment in Letchworth where leadership and innovation thrive. With a strong focus on employee development, we provide ample opportunities for growth through structured training and performance reviews, ensuring our team members excel in their roles. Our commitment to safety, quality, and customer service excellence fosters a collaborative culture that empowers employees to make a meaningful impact in the engineering sector.
Contact Detail:
Neos Engineering Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Holidays Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and technical expertise, as these are key for the After Sales Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Holidays Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant technical knowledge to show us you're the right fit for the Holidays Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about aftersales management. Share specific examples of how you've driven operational performance and built strong customer relationships in previous roles.
Showcase Your Achievements:Quantify your successes! Whether it’s improving efficiency or driving revenue growth, we want to see numbers that demonstrate your impact. This will help us understand how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Neos Engineering Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of aftersales operations, especially in the heavy plant or construction equipment sectors. Familiarise yourself with key metrics like utilisation and Work in Progress (WIP) levels, as well as Health & Safety standards. This will show that you're not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved performance or resolved conflicts. Highlight your coaching and development strategies, as this role requires strong team leadership and the ability to drive operational performance.
✨Demonstrate Commercial Awareness
Be ready to discuss how you've managed P&L in previous roles. Bring examples of how you've identified opportunities for revenue growth or improved efficiency. This will help you stand out as someone who understands the financial side of operations, which is crucial for this position.
✨Customer Relationships Matter
Prepare to talk about how you've built and maintained strong customer relationships. Share specific instances where your proactive communication made a difference. This role emphasises customer service excellence, so showing that you can handle queries and disputes effectively will be a big plus.
