At a Glance
- Tasks: Lead the aftersales operations team and drive performance at our Letchworth depot.
- Company: Join NEOS Engineering, a leader in aftersales service excellence.
- Benefits: Competitive salary, company vehicle, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a supportive environment.
- Why this job: Make a real impact by leading a dynamic team and enhancing customer satisfaction.
- Qualifications: Experience in aftersales management and strong leadership skills required.
The predicted salary is between 50000 - 62000 € per year.
NEOS Engineering are seeking an experienced After Sales Manager to lead the aftersales operations team at our client's Letchworth depot. This is a key leadership position responsible for driving operational performance, profitability, and service excellence across field service and workshop operations.
The successful candidate will play a pivotal role in delivering strong business performance through effective management of labour efficiency, parts turnover, and high-quality technical support, while ensuring full compliance with company Health & Safety, Environmental, and Quality standards.
You will lead a multidisciplinary team and be accountable for achieving ambitious commercial targets, maintaining strong customer relationships, and ensuring a seamless end-to-end service operation.
Key Responsibilities- Lead daily operations of the Letchworth depot, ensuring safe, efficient, and compliant working practices.
- Oversee resource allocation and ensure effective workflow across workshop and field service teams.
- Maintain strong Health & Safety compliance across all depot activities.
- Monitor and manage utilisation and Work in Progress (WIP) levels.
- Ensure timely progression of jobs through the system, supporting invoicing within 30 days.
- Review depot performance metrics and drive continuous improvement.
- Provide expert technical guidance to engineers and customers.
- Support resolution of complex service and repair issues.
- Ensure high-quality technical standards across all aftersales activity.
- Drive revenue growth across parts, service, and repair contracts.
- Manage depot P&L performance, identifying opportunities for improvement.
- Work closely with service controllers to ensure accurate repair estimates and conversion to commercial opportunities.
- Lead, coach, and develop the aftersales team through structured performance reviews and appraisals.
- Conduct regular team meetings and toolbox talks.
- Support ongoing training and development to maintain technical capability.
- Build and maintain strong customer relationships through proactive communication.
- Act as escalation point for customer queries, disputes, and service issues.
- Ensure a consistently high standard of customer-focused service delivery.
- Proven experience in an aftersales, service, workshop, or operations management role.
- Strong background in heavy plant, construction equipment, or similar engineering environment.
- Experience managing teams and driving operational performance.
- Strong commercial awareness with P&L responsibility.
- Excellent technical understanding and problem-solving ability.
- Strong leadership, communication, and customer relationship skills.
Extra work manager employer: Neos Engineering Recruitment
NEOS Engineering is an exceptional employer, offering a dynamic work environment in Letchworth where leadership and innovation thrive. With a strong focus on employee development, we provide ongoing training opportunities and a supportive culture that encourages professional growth. Our commitment to operational excellence and customer satisfaction ensures that our team members play a vital role in driving success while enjoying the benefits of a company vehicle and competitive salary.
Contact Detail:
Neos Engineering Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Extra work manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for an After Sales Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their aftersales processes and think about how your experience can drive their performance. This will help you stand out as someone who’s genuinely interested in contributing to their success.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you’ve led teams in the past, tackled challenges, and improved operational efficiency. Use specific examples that highlight your ability to manage resources and drive results.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of getting noticed. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Extra work manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the After Sales Manager role. Highlight your experience in aftersales, service management, and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've driven operational performance and built strong customer relationships in previous roles.
Showcase Leadership Skills:Since this is a leadership position, make sure to emphasise your team management experience. Talk about how you've led teams, conducted performance reviews, and supported ongoing training and development. We love seeing strong leaders!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Neos Engineering Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of aftersales operations and the specific challenges faced in the heavy plant or construction equipment sectors. Be ready to discuss how your experience aligns with the role's requirements, especially around operational performance and compliance.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams in the past. Think about times when you’ve driven performance improvements or resolved conflicts within a team, as these will resonate well with the interviewers.
✨Understand the Numbers
Since this role involves P&L responsibility, be prepared to discuss financial metrics and how you've previously driven revenue growth. Familiarise yourself with key performance indicators relevant to aftersales management, as this will demonstrate your commercial awareness.
✨Customer Focus is Key
Be ready to talk about how you've built and maintained strong customer relationships in your previous roles. Share specific examples of how you've handled customer queries or disputes, showcasing your commitment to service excellence and problem-solving abilities.
