At a Glance
- Tasks: Lead aftersales operations, ensuring top-notch service and team performance.
- Company: Join NEOS Engineering, a leader in the automotive sector.
- Benefits: Competitive salary, company vehicle, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Make a real impact in a key leadership role within a dynamic team.
- Qualifications: Experience in aftersales management and strong technical skills required.
The predicted salary is between 50000 - 62000 € per year.
NEOS Engineering are seeking an experienced After Sales Manager to lead the aftersales operations team at our client's Letchworth depot. This is a key leadership position responsible for driving operational performance, profitability, and service excellence across field service and workshop operations.
The successful candidate will play a pivotal role in delivering strong business performance through effective management of labour efficiency, parts turnover, and high-quality technical support, while ensuring full compliance with company Health & Safety, Environmental, and Quality standards.
You will lead a multidisciplinary team and be accountable for achieving ambitious commercial targets, maintaining strong customer relationships, and ensuring a seamless end-to-end service operation.
Key Responsibilities- Depot Leadership & Operations
- Lead daily operations of the Letchworth depot, ensuring safe, efficient, and compliant working practices
- Oversee resource allocation and ensure effective workflow across workshop and field service teams
- Maintain strong Health & Safety compliance across all depot activities
- Performance & Efficiency
- Monitor and manage utilisation and Work in Progress (WIP) levels
- Ensure timely progression of jobs through the system, supporting invoicing within 30 days
- Review depot performance metrics and drive continuous improvement
- Technical & Operational Support
- Provide expert technical guidance to engineers and customers
- Support resolution of complex service and repair issues
- Ensure high-quality technical standards across all aftersales activity
- Commercial & Financial Management
- Drive revenue growth across parts, service, and repair contracts
- Manage depot P&L performance, identifying opportunities for improvement
- Work closely with service controllers to ensure accurate repair estimates and conversion to commercial opportunities
- Team Leadership & Development
- Lead, coach, and develop the aftersales team through structured performance reviews and appraisals
- Conduct regular team meetings and toolbox talks
- Support ongoing training and development to maintain technical capability
- Customer & Service Excellence
- Build and maintain strong customer relationships through proactive communication
- Act as escalation point for customer queries, disputes, and service issues
- Ensure a consistently high standard of customer-focused service delivery
- Proven experience in an aftersales, service, workshop, or operations management role
- Strong background in heavy plant, construction equipment, or similar engineering environment
- Experience managing teams and driving operational performance
- Strong commercial awareness with P&L responsibility
- Excellent technical understanding and problem-solving ability
- Strong leadership, communication, and customer relationship skills
Aftersales Manager (Automotive) employer: Neos Engineering Recruitment
NEOS Engineering is an exceptional employer, offering a dynamic work environment in Letchworth where innovation and excellence are at the forefront of our operations. We prioritise employee growth through structured training and development programmes, ensuring our team members thrive in their roles while enjoying a competitive salary and benefits package, including a company vehicle. Join us to lead a dedicated team in delivering outstanding aftersales service, all while fostering strong customer relationships and driving business success.
Contact Detail:
Neos Engineering Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager (Automotive)
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about aftersales roles. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its aftersales operations. Be ready to discuss how you can drive performance and profitability, just like they’re looking for in the job description. Show them you mean business!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you on their radar and shows your enthusiasm.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Aftersales Manager (Automotive)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the After Sales Manager role. Highlight your experience in aftersales, service management, and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at NEOS Engineering. Share specific examples of how you've driven operational performance and built strong customer relationships in the past.
Showcase Leadership Skills:Since this role involves leading a multidisciplinary team, make sure to highlight your leadership experience. Talk about how you've coached and developed teams, and any successful projects you've led that demonstrate your ability to drive results.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Neos Engineering Recruitment
✨Know Your Numbers
Before the interview, brush up on key performance metrics relevant to aftersales management. Be ready to discuss how you've driven revenue growth or improved operational efficiency in your previous roles. This shows you understand the commercial side of the business.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you successfully led a team through challenges or improved team performance. This will demonstrate your ability to manage and develop a multidisciplinary team effectively.
✨Understand the Technical Side
Familiarise yourself with common technical issues in the automotive aftersales sector. Be prepared to discuss how you've provided technical support in the past and how you can ensure high-quality standards across aftersales activities.
✨Customer Relationships Matter
Think of specific instances where you've built strong customer relationships or resolved disputes. Being able to articulate your approach to customer service excellence will show that you prioritise customer satisfaction and understand its impact on business performance.
