Comms Programme & Operations Assistant

Comms Programme & Operations Assistant

About NEON

NEON is a capacity and infrastructure building organisation that seeks to accelerate the transition to a new economy by building the power of social movements – because without strong social movements we lack the power we need to win. We deliver trainings, develop resources, facilitate collaboration and work in partnership with key movement allies, especially in the climate, housing and migration movements. Our focus is on strengthening the organising, communications and strategy skills of social movement organisations, as well as deepening movement alignment, as we believe these are key to building collective power. As part of our work, we are looking to change the starting point in social movements from “what do we agree on” to “what can we win together?”

Purpose of this role

Programme and Operations Assistants are the backbone of the day-to-day running of NEON. The purpose of this role is to ensure Comms Hub operations run smoothly and that the wider org has a dynamic online presence.

The Comms Hub has a busy training schedule with a host of different trainings running throughout the year. Primarily you will support organising in-person and online training, scheduling meetings and helping with administrative tasks across the Hub. For 1 day per week you will work on comms for the rest of the organisation. This means working with the Head of Digital and the rest of the team to schedule and regularly post about NEON’s work on social media, build our social media presence and ensure the NEON website is up to date.

The purpose of this role is:

• Ensure NEON’s Communications Hub’s operations run smoothly, simply and effectively – whether that’s organising venue and transport for our flagship Spokesperson Network training, scheduling meetings or organising team away days.
• Work closely especially closely with the Training Programme to ensure broadcast media training, press officer training and our messaging 101 training are well organised and delivered.
• Assist the Head of Digital with scheduling posts on social media and ensuring the NEON website is up to date.

What you’ll be doing:

1. Holding the operational and logistical support, and supporting delivery of the external-facing Comms programmes and training – whether that is a half day online broadcast media interview training or a multi-day in person training. This includes managing invoicing & payments for the programmes.
2. Work alongside the Head of Digital to provide digital comms support to the wider org. This will include scheduling regular posts across social media channels, ensuring the website is up to date and sending out mail merges to the NEON mailing list.
3. Supporting programme Heads and Directors with scheduling programmes and NEON events so that there aren’t big crunch points where multiple programmes are happening all at once, and delivery dates are locked in as far in advance as possible. You’ll also keep our organisational calendar up to date and ensure it’s well-used by the team.
4. Carrying out tasks associated with the Progressive Comms Network – such as supporting on the lunch and learns, the mentoring programme and other progressive comms events. Other regular tasks include adding people to mailing lists, monitoring the community conversations and sending out mail merges.
   Providing ad hoc support to all the Comms programmes, this could include playing a role in the logistics of messaging research, organising a round-table or coalition event, scheduling meetings and booking travel.
5. Play an active role in the wider Comms Hub, attending Hub meetings, supporting others in their areas of work and being a positive member of the team. This includes attending training and social events and actively seeking to get to know the wider community that sits around our work.
6. Play an active part in the whole NEON team, contributing to organisation-wide plans and attending NEON events, including monthly socials.

Who you are:

• You’re ready to hit the ground running, and have the skills, drive and energy to do programme tasks and day-to-day ops and want to do them as a regular part of your job. This includes logistics (venue bookings, booking travel for 40+ people, invoicing).
• You are experienced with using a range of IT and tech and are happy to learn new apps and hardware, so that you can get all of your IT tasks done well, whether that’s updating our website, helping the team to use Slack as well as possible, or using other digital platforms.
• You understand great comms – and want to work for a team that’s building progressive communications infrastructure. That means you also communicate brilliantly yourself, whether that’s in writing or verbally
• Able to flex between longer term projects, regular cycle work and responsive requests – you are great at being self-motivated in order to push longer projects forward over weeks or months, as well as getting daily or weekly operational tasks done. But you can also shift your workload to turn things around in a day when it’s important.
• You are proactive, well-organised and feel empowered to solve problems yourself when they come up (sometimes described as an “ownership mindset”), as well as balancing this with asking for help when you need it.
• You’re willing to continuously learn and grow – you have growing levels of self-awareness and emotional intelligence, including around your own power and identity and how that means you relate to others. As a result, you’ll receive feedback from others well (and learn to give feedback well too).
• You are committed to NEON’s purpose of building the strength of movements for social, economic and environmental justice, and to learning how to align your actions with the values of NEON: solidarity; generosity and respect and our commitment to anti-oppression.

So:

• We particularly welcome applications from marginalised groups, especially people of colour and other ethnic minorities, people who identify as LGBTQIA, Disabled people and those who identify as working class or have done so in the past.
• We know the work goes way beyond "diversity", it’s about making the space inclusive too. So we are continuously working on that at NEON. So far this includes tangible things like a flexible work policy so people have genuine flexibility around where and when they work and a 28 hour week as standard; a gender-neutral parenting/leave policy, an anti-oppression strategy which is held at senior level given how important it is to the organisation. It also includes the day-to-day work of creating psychological safety for everyone at NEON and celebrating the wisdom of black, indigenous, queer, Disabled and other cultures in the way we work and behave

There are no formal education requirements for this role. As long as you can show us you have the skills we don’t mind where you got them from! Also important to us is your potential to learn and grow in the role so even if you don’t have 100% of the skills listed we want to hear from you. If you have any questions about the role and whether or not you are a good fit please email jobs@neweconomyorganisers.org to have a chat.

Dates:

Application deadline: Sunday 6th December, 11.59pm

Interview dates: First round of interviews (online): 13th - 14th January 2027, Second round of interviews (in person): 21st January 2027

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