Neon Talent Solutions is excited to be working on behalf of our client to find a bilingual Italian-Speaking Insurer & Claims Support Representative (Bilingual Customer Service Administrator) to join their Italian-Bilingual Customer Service and Insurance Claims teams based in Bristol (BS1) on a full time, permanent basis, with Hybrid working options (2 days working from home days available)
This is a fantastic opportunity for a customer-focused individual with strong administration skills who has previous experience in insurance or claims to join a growing team in a supportive environment where your contribution is valued, and your skills can develop.
What’s Available To You
SALARY: circa £27,000 per annum + Discretionary Annual Bonus
- Hybrid Working Available - 3 days in the Bristol office & 2 WFH days
- Life Insurance
- Company Pension
- Health & Wellbeing Programme
- 21 Days Annual Leave + Bank Holidays
- A fantastic, modern workplace designed for you
- Subsidised cafeteria
- Based in Central Bristol with great transport links nearby
- Full training and ongoing development opportunities
- A supportive, inclusive working environment where your contributions are valued
About The Role of Insurance Claims Support Administrator
As an Insurer & Claims Support Administrator, you will be responsible for delivering exceptional customer service to Italian-speaking business clients. Your key duties will include investigating and evaluating insurance losses, handling queries, and providing complaint resolution in line with industry standards. You’ll be joining a team that prides itself on treating customers fairly and offering high-quality service.
- Investigate and evaluate insurance claims, ensuring accuracy and fairness.
- Handle customer service queries from Italian-speaking clients, including complaint resolution.
- Ensure compliance with FCA guidelines and underwriter standards.
- Accurately log and interpret data in the system, following up with relevant parties as needed.
- Arrange repairs, replacements, or payments for insured equipment and manage salvage when necessary.
- Translate documents and correspondence as required.
- Meet weekly and monthly productivity targets, supporting the team to achieve business goals.
Working Hours: Monday to Friday | 8.00am - 4.30pm
What You Will Bring
- You will be fluent in Italian, both spoken and written to a professional standard.
- MUST HAVE previous experience in communicating in both written & verbal formats to ITALIAN SPEAKING customers
- Experience in customer service - within a claims or insurance environment
- Strong organisational and prioritisation skills with excellent attention to detail.
- Confident communicator with a focus on delivering outstanding customer service.
- Adaptable, team-oriented, and capable of working independently.
- Familiar with MS Office applications and able to maintain accuracy in data entry.
PLEASE NOTE: Candidates living more than 60 miles from Bristol City Centre will not be considered unless they are relocating to Bristol before employment commences.
If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you. Apply today to join a dynamic and growing team!
Italian Speaking Insurance Administrator in Bristol employer: Neon Talent Solutions Careers
At Neon Talent Solutions, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and innovation. Located in the vibrant city of Bristol, our team enjoys a range of benefits including 25 days of annual leave, a pension scheme, and onsite parking, all while having the opportunity to grow professionally in a dynamic environment. Join us as a Business Systems Project Coordinator / Lead and be part of a team that is dedicated to driving meaningful change and delivering impactful solutions.
Contact Details:
Neon Talent Solutions Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Italian Speaking Insurance Administrator in Bristol
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Neon Talent Solutions Careers). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Neon Talent Solutions Careers. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Neon Talent Solutions Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Neon Talent Solutions Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Neon Talent Solutions Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Neon Talent Solutions Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Neon Talent Solutions Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Neon Talent Solutions Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
