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- Tasks: Lead the global loyalty strategy for a top luxury brand and drive customer engagement.
- Company: Join a prestigious global luxury brand with an entrepreneurial and ambitious team.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a transformative journey in luxury retail and make a real impact.
- Qualifications: Experience in CRM or loyalty roles within luxury or related sectors.
- Other info: Exciting opportunity for career advancement in a globally recognised brand.
The predicted salary is between 80000 - 100000 £ per year.
1 year FTC
NEON are exclusively partnered with a Global Luxury Brand and have an exciting opportunity for a Loyalty Director to join their London HQ. This is a fantastic opportunity to drive the Loyalty & Membership strategy within the brand, working with an entrepreneurial & ambitious team in a well-respected group.
Supporting on a global launch across the brand's product portfolio, you will lead overall strategy in this area and be responsible for its development, implementation & management. You will drive a comprehensive loyalty scheme and ensure you are strategically hitting the brand's overall objectives in this area. You will be commercially minded with a business acumen that will enable the brand to retain customers and unlock new revenue opportunities as they go through transformation. The loyalty scheme will be critical across the brand's product portfolio - you will be joining the dots to create a cohesive strategy.
Your remit will include:
- Overall responsibility will be varied to cover a number of areas including:
- Strategically developing & successfully executing a global loyalty program strategy
- Identifying growth opportunities
- Implementing program development and management of the loyalty program, including defining new features, benefits & customer segmentation.
- Collaborating with Global cross-functional teams overseeing the loyalty program
- Driving Customer Engagement and Retention initiatives
- Analysing and reporting; effectively using data-driven insights to identify customer needs and preferences, tailoring loyalty program offerings accordingly.
- Developing the Global cross-functional relationships across marketing, sales, and customer service teams
- Ensuring cohesive communication & implementation of loyalty program initiatives.
- Budget Management and allocation of resources to maximize ROI.
- Overseeing Loyalty Scheme Compliance
Who are you?
- You are currently working in a similar role in CRM / LOYALTY / MEMBERSHIPS within Luxury / Fashion / Media / Travel / Hospitality
- You have a Global Approach and Perspective in everything you do
- You are Detail Orientated and Analytically Minded with a proven track record in linking CRM / Loyalty Schemes to ROI
- Able to think Creatively and Strategically within a Global Brand with an Entrepreneurial approach in making things happen
This is a truly unique opportunity to be part of an exciting new team in a No 1 Global Luxury Brand.
Urgent Hire
CV to Hannah@neonsearch.co.uk
Loyalty Director - Global Team - Luxury Brand in London employer: NEON SEARCH
Contact Detail:
NEON SEARCH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Director - Global Team - Luxury Brand in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury brand space, especially those who work in loyalty or CRM. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your analytical skills! Prepare to discuss how you've used data to drive customer engagement in past roles. Bring examples of how your strategies have led to increased retention or revenue – numbers speak volumes!
✨Tip Number 3
Be ready to think on your feet! In interviews, they might throw some curveball questions your way. Stay calm and showcase your creative problem-solving skills, especially when it comes to loyalty programmes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Loyalty Director - Global Team - Luxury Brand in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Loyalty Director role. Highlight your achievements in CRM, loyalty schemes, and any relevant global experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about loyalty programmes and how your entrepreneurial mindset can drive our brand's objectives. Keep it engaging and personal!
Showcase Your Analytical Skills: Since this role is all about data-driven insights, don’t forget to mention specific examples where you've used analytics to improve customer engagement or retention. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at NEON SEARCH
✨Know Your Numbers
As a Loyalty Director, you'll need to demonstrate your analytical skills. Brush up on key metrics related to loyalty programmes and be ready to discuss how you've used data to drive customer engagement and retention in your previous roles.
✨Showcase Your Strategic Mindset
Prepare to talk about your experience in developing and executing loyalty strategies. Think of specific examples where you identified growth opportunities and implemented successful initiatives that aligned with business objectives.
✨Emphasise Collaboration Skills
This role involves working with cross-functional teams, so be ready to share examples of how you've successfully collaborated with marketing, sales, and customer service teams in the past. Highlight your ability to ensure cohesive communication across departments.
✨Be Ready for Creative Problem-Solving
Luxury brands thrive on innovation, so think of instances where you've creatively solved problems or introduced new features to loyalty programmes. Show them your entrepreneurial spirit and how you can think outside the box to enhance customer experiences.