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For Companies At a Glance
- Tasks: Lead operations across finance, logistics, and customer service for a fast-growing fashion brand.
- Company: Neon Search partners with exciting brands in fashion, beauty, and lifestyle, focusing on DTC growth.
- Benefits: Work closely with founders, gain leadership exposure, and be part of a values-driven team.
- Why this job: Make a significant impact in a creative environment while driving commercial success.
- Qualifications: Strong commercial acumen, experience in e-commerce, and a hands-on approach are essential.
- Other info: Position based in Manchester, with a preference for 4 days in-office.
The predicted salary is between 43200 - 72000 £ per year.
At Neon Search , we partner with some of the most exciting brands across fashion, beauty, and lifestyle — and we’re thrilled to be working exclusively on this pivotal leadership opportunity with a fast-scaling DTC fashion brand .
They’re building something special: a creative, customer-first business with exceptional traction across the UK and internationally. Stocked by major retailers and backed by a loyal community, the brand is growing fast — and now needs a sharp, commercially minded operator to help drive the next phase of scale.
As Head of Commercial & Operations , you’ll be the engine room of the business — leading across Finance, Logistics, Customer Service, and Commercial Strategy.
Reporting into the founders, you’ll own day-to-day operations while shaping long-term commercial decisions — ensuring the business scales efficiently, profitably, and with clarity.
Key Responsibilities:
- Lead financial planning, forecasting, and margin analysis
- Own relationships with 3PL partners and oversee global fulfilment & returns
- Align operations with Buying, Merch, and Product for seamless delivery
- Manage the Customer Service team and champion customer experience
- Lead cross-functional projects to improve efficiency, reduce cost, and drive performance
- Help bring structure, data, and rigour to a creative, fast-moving environment
What We’re Looking For:
- Strong commercial acumen and understanding of unit economics
- Experience in fashion, lifestyle, or consumer e-commerce (ideally in a scale-up or DTC model)
- Background in operations, logistics, finance, or commercial leadership
- Hands-on mindset and ability to move between detail and strategy with ease
- Strong communicator and natural cross-functional collaborator
- Based in or around Manchester (4 days in-office preferred)
Why Apply?
- Join a business at a truly exciting growth point, with real opportunity to make your mark
- Work directly with inspiring founders and play a critical role in shaping scale
- Gain broad leadership exposure across commercial strategy and operational delivery
- Be part of a smart, energetic, values-led team on an upward trajectory
Ready for your next challenge?
Apply now via LinkedIn or email for a confidential chat.
Head of Commercial Operations employer: NEON SEARCH
Contact Detail:
NEON SEARCH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Commercial Operations
✨Tip Number 1
Familiarise yourself with the latest trends in the DTC fashion sector. Understanding the competitive landscape and consumer behaviour will help you demonstrate your commercial acumen during discussions.
✨Tip Number 2
Network with professionals in the fashion and e-commerce industries. Attend relevant events or webinars to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency in previous roles. Highlighting your hands-on experience and strategic thinking will resonate well with the founders.
✨Tip Number 4
Research the brand's values and community engagement efforts. Being able to articulate how your personal values align with theirs will show that you're not just a fit for the role, but also for the company culture.
We think you need these skills to ace Head of Commercial Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Head of Commercial Operations position. Tailor your application to highlight relevant experience in finance, logistics, and commercial strategy.
Craft a Compelling CV: Your CV should clearly showcase your commercial acumen and any experience in fashion or e-commerce. Use quantifiable achievements to demonstrate your impact in previous roles, especially in operations and leadership.
Write a Strong Cover Letter: In your cover letter, express your passion for the brand and its mission. Highlight how your skills align with their needs, particularly your ability to drive efficiency and performance in a fast-paced environment.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at NEON SEARCH
✨Showcase Your Commercial Acumen
As the Head of Commercial Operations, it's crucial to demonstrate your strong commercial understanding. Be prepared to discuss specific examples of how you've successfully managed financial planning and margin analysis in previous roles.
✨Highlight Relevant Experience
Make sure to emphasise your background in fashion, lifestyle, or consumer e-commerce. Share insights from your experience in scale-up environments or DTC models, as this will resonate well with the interviewers.
✨Demonstrate Cross-Functional Collaboration
Since the role involves leading cross-functional projects, be ready to provide examples of how you've effectively collaborated with different teams. Highlight your communication skills and ability to align operations with other departments.
✨Prepare for Strategic Discussions
Expect to engage in conversations about long-term commercial decisions. Prepare to discuss how you can bring structure and data-driven insights to a fast-moving environment, showcasing your hands-on mindset and strategic thinking.
