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For Companies At a Glance
- Tasks: Lead operations across finance, logistics, and customer service for a fast-growing fashion brand.
- Company: Neon Search partners with exciting brands in fashion, beauty, and lifestyle, focusing on DTC growth.
- Benefits: Work closely with founders, gain leadership exposure, and be part of a dynamic, values-driven team.
- Why this job: Make a real impact in a creative environment while driving commercial success and efficiency.
- Qualifications: Strong commercial acumen, experience in e-commerce, and a hands-on approach to operations required.
- Other info: Position based in Manchester, with a preference for 4 days in-office.
The predicted salary is between 43200 - 72000 £ per year.
At Neon Search , we partner with some of the most exciting brands across fashion, beauty, and lifestyle — and we’re thrilled to be working exclusively on this pivotal leadership opportunity with a fast-scaling DTC fashion brand .
They’re building something special: a creative, customer-first business with exceptional traction across the UK and internationally. Stocked by major retailers and backed by a loyal community, the brand is growing fast — and now needs a sharp, commercially minded operator to help drive the next phase of scale.
As Head of Commercial & Operations , you’ll be the engine room of the business — leading across Finance, Logistics, Customer Service, and Commercial Strategy.
Reporting into the founders, you’ll own day-to-day operations while shaping long-term commercial decisions — ensuring the business scales efficiently, profitably, and with clarity.
Key Responsibilities:
- Lead financial planning, forecasting, and margin analysis
- Own relationships with 3PL partners and oversee global fulfilment & returns
- Align operations with Buying, Merch, and Product for seamless delivery
- Manage the Customer Service team and champion customer experience
- Lead cross-functional projects to improve efficiency, reduce cost, and drive performance
- Help bring structure, data, and rigour to a creative, fast-moving environment
What We’re Looking For:
- Strong commercial acumen and understanding of unit economics
- Experience in fashion, lifestyle, or consumer e-commerce (ideally in a scale-up or DTC model)
- Background in operations, logistics, finance, or commercial leadership
- Hands-on mindset and ability to move between detail and strategy with ease
- Strong communicator and natural cross-functional collaborator
- Based in or around Manchester (4 days in-office preferred)
Why Apply?
- Join a business at a truly exciting growth point, with real opportunity to make your mark
- Work directly with inspiring founders and play a critical role in shaping scale
- Gain broad leadership exposure across commercial strategy and operational delivery
- Be part of a smart, energetic, values-led team on an upward trajectory
Ready for your next challenge?
Apply now via LinkedIn or email for a confidential chat.
Head of Commercial Operations employer: NEON SEARCH
Contact Detail:
NEON SEARCH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Commercial Operations
✨Tip Number 1
Familiarise yourself with the latest trends in the fashion and lifestyle sectors. Understanding current market dynamics will help you speak confidently about how you can contribute to the brand's growth during interviews.
✨Tip Number 2
Network with professionals in the DTC fashion space. Attend industry events or join relevant online communities to connect with people who can provide insights or even refer you to opportunities within the company.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency in previous roles. Highlighting your hands-on experience with logistics and finance will demonstrate your capability to lead in this position.
✨Tip Number 4
Research the company's values and culture. Being able to articulate how your personal values align with theirs will show that you're not just a fit for the role, but also for the team and the brand as a whole.
We think you need these skills to ace Head of Commercial Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Commercial Operations position. Tailor your application to highlight your relevant experience in finance, logistics, and commercial strategy.
Craft a Compelling CV: Your CV should clearly showcase your commercial acumen and any experience in fashion or consumer e-commerce. Use quantifiable achievements to demonstrate your impact in previous roles, especially in operations and leadership.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the brand and its mission. Highlight specific experiences that align with the key responsibilities mentioned in the job description, such as leading cross-functional projects or managing customer service teams.
Proofread and Edit: Before submitting your application, take the time to proofread your documents. Ensure there are no spelling or grammatical errors, and that your application is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at NEON SEARCH
✨Understand the Brand and Market
Before your interview, make sure to research the fashion brand thoroughly. Understand their target audience, key competitors, and current market trends. This knowledge will help you demonstrate your commercial acumen and show that you're genuinely interested in the role.
✨Prepare for Cross-Functional Questions
Given the collaborative nature of the role, be ready to discuss how you've successfully worked with different teams in the past. Prepare examples that highlight your ability to align operations with buying, merchandising, and product development.
✨Showcase Your Financial Expertise
As the Head of Commercial Operations, you'll need to lead financial planning and margin analysis. Be prepared to discuss your experience in these areas, including any specific tools or methodologies you've used to drive profitability and efficiency.
✨Demonstrate a Hands-On Mindset
The role requires a hands-on approach, so be ready to share examples of how you've tackled operational challenges directly. Highlight your ability to switch between detail-oriented tasks and strategic thinking, showcasing your versatility as a leader.
