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For Companies At a Glance
- Tasks: Lead operations across finance, logistics, and customer service for a fast-growing fashion brand.
- Company: Neon Search partners with exciting brands in fashion, beauty, and lifestyle, focusing on DTC growth.
- Benefits: Work closely with founders, gain leadership exposure, and be part of a dynamic, values-driven team.
- Why this job: Make a real impact in a creative environment while driving commercial success and efficiency.
- Qualifications: Strong commercial acumen, experience in e-commerce, and a hands-on approach to operations required.
- Other info: Position based in Manchester, with a preference for 4 days in-office.
The predicted salary is between 43200 - 72000 £ per year.
At Neon Search , we partner with some of the most exciting brands across fashion, beauty, and lifestyle — and we’re thrilled to be working exclusively on this pivotal leadership opportunity with a fast-scaling DTC fashion brand .
They’re building something special: a creative, customer-first business with exceptional traction across the UK and internationally. Stocked by major retailers and backed by a loyal community, the brand is growing fast — and now needs a sharp, commercially minded operator to help drive the next phase of scale.
As Head of Commercial & Operations , you’ll be the engine room of the business — leading across Finance, Logistics, Customer Service, and Commercial Strategy.
Reporting into the founders, you’ll own day-to-day operations while shaping long-term commercial decisions — ensuring the business scales efficiently, profitably, and with clarity.
Key Responsibilities:
- Lead financial planning, forecasting, and margin analysis
- Own relationships with 3PL partners and oversee global fulfilment & returns
- Align operations with Buying, Merch, and Product for seamless delivery
- Manage the Customer Service team and champion customer experience
- Lead cross-functional projects to improve efficiency, reduce cost, and drive performance
- Help bring structure, data, and rigour to a creative, fast-moving environment
What We’re Looking For:
- Strong commercial acumen and understanding of unit economics
- Experience in fashion, lifestyle, or consumer e-commerce (ideally in a scale-up or DTC model)
- Background in operations, logistics, finance, or commercial leadership
- Hands-on mindset and ability to move between detail and strategy with ease
- Strong communicator and natural cross-functional collaborator
- Based in or around Manchester (4 days in-office preferred)
Why Apply?
- Join a business at a truly exciting growth point, with real opportunity to make your mark
- Work directly with inspiring founders and play a critical role in shaping scale
- Gain broad leadership exposure across commercial strategy and operational delivery
- Be part of a smart, energetic, values-led team on an upward trajectory
Ready for your next challenge?
Apply now via LinkedIn or email for a confidential chat.
Head of Commercial Operations employer: NEON SEARCH
Contact Detail:
NEON SEARCH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Commercial Operations
✨Tip Number 1
Familiarise yourself with the latest trends in the fashion and DTC sectors. Understanding the current market dynamics will help you speak confidently about how you can contribute to the brand's growth during interviews.
✨Tip Number 2
Network with professionals in the fashion and e-commerce industries. Attend relevant events or join online forums to connect with others who might provide insights or referrals that could help you land this role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency or driven commercial success in previous roles. Being able to showcase your hands-on experience will set you apart from other candidates.
✨Tip Number 4
Research the company’s values and culture thoroughly. Tailoring your conversation to align with their mission and demonstrating how you embody those values can make a strong impression during your discussions.
We think you need these skills to ace Head of Commercial Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Commercial Operations position. Tailor your application to highlight your relevant experience in finance, logistics, and commercial strategy.
Craft a Compelling CV: Your CV should clearly showcase your commercial acumen and any experience in fashion or consumer e-commerce. Use quantifiable achievements to demonstrate your impact in previous roles, especially in operations and leadership.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the brand and its mission. Highlight how your skills align with their needs, particularly your hands-on mindset and ability to collaborate across functions.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at NEON SEARCH
✨Showcase Your Commercial Acumen
Prepare to discuss your understanding of unit economics and how they apply to the fashion and lifestyle sectors. Be ready to provide examples of how you've successfully driven commercial decisions in previous roles.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with various teams, such as finance, logistics, and customer service. Share specific instances where your collaboration led to improved efficiency or performance.
✨Prepare for Strategic Discussions
Since this role involves both detail and strategy, be prepared to discuss how you balance operational tasks with long-term planning. Think of examples where you've successfully navigated this dual focus.
✨Emphasise Your Hands-On Mindset
The company values a hands-on approach, so be ready to share stories that illustrate your proactive nature. Discuss how you've tackled challenges directly and contributed to operational improvements.
