At a Glance
- Tasks: Provide technical support and advice to customers and internal teams while driving product innovation.
- Company: Leading manufacturer in electrical and mechanical solutions with a focus on growth.
- Benefits: 25 days leave, bonuses, training opportunities, and enhanced family-friendly policies.
- Other info: Enjoy a supportive work environment with excellent career progression and perks.
- Why this job: Join a dynamic team and make a real impact in product development and customer satisfaction.
- Qualifications: Strong communication skills and experience in technical support or project management.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions.
Who we are looking for:
We are looking for an enthusiastic, proactive, and reliable individual to join our Technical team and support the continued growth of the employer. You will be required to support both internal teams and external customers with technical support and application advice. You will play a key role in product development and customer specials with emphasis on innovation and automation.
Hours work will be 37 hours per week, working:
- Monday - Thursday 8:30am - 4:30pm
- Fridays 8:30am - 4pm
Salary: Depending on experience
What you'll do:
- Provide technical support and application advice to our sales team and customers.
- Training & development of products and applications to our sales team and customers.
- Evaluation of viability of project opportunity including payback period, resource and capital requirements.
- Participation in the design, development & trialling of new products.
- Involvement in attaining and maintaining standards/approvals for new and existing products.
- Involvement in product life cycle management, e.g. catalogue, datasheets in collaboration with Product Manager.
- Introduction of new products and/or services, in collaboration with Product Manager.
- Support the quality department with product investigations/validations.
- Product data management in our ERP and product management systems. (BOMs/Routings etc)
- Occasional domestic travel to suppliers and/or Customer sites may be required from time to time, sometimes involving staying overnight for which adequate notice will be given.
What you bring:
- Excellent communication skills, including verbal, written and presentation.
- Experience providing technical support and application advice to internal and external customers.
- Proven ability to develop, maintain and influence relationships with key stakeholders.
- Understanding of ERP/MRP systems.
- Experience providing training and development of products/applications.
- Experience in Project Management.
- Customer-focused approach with a commitment to service excellence.
- Strong analytical and problem-solving skills with the ability to make decisions.
- Bachelor's degree or equivalent within Engineering, NVQ in Design, or a related field.
- Desirable: Dealing with external test labs and approval bodies.
- Desirable: Experience with flexible conduit for electrical applications.
- 5+ years of experience in business development, sales, or related roles within OEM.
- Product and Industry knowledge with OEMs essential.
- Commercial experience with proven ability to increase sales in key accounts and industrial markets.
- Experience of working in industrial manufacturing is essential.
Benefits:
- 25 days annual leave.
- Festive shutdown at Christmas.
- Companywide bonus scheme.
- Service and recognition awards.
- Training and development opportunities.
- Company Pension.
- Life Assurance 4x salary.
- Discounted Gym Membership.
- Enhanced family friendly policies.
- Free annual flu vaccination vouchers.
- Employee assistance programme including a 24/7 GP service.
- Cash health plan.
- Free home cyber security training.
- Cycle to work scheme.
- Free onsite parking.
Technical Support in West Bromwich employer: Neon Contracts
Join a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions, where your role as a Technical Support professional will be pivotal in driving innovation and customer satisfaction. With a strong emphasis on employee development, you will benefit from extensive training opportunities, a supportive work culture, and a comprehensive benefits package including a companywide bonus scheme and enhanced family-friendly policies. Located in a dynamic environment, this position offers the chance to grow within a forward-thinking company that values your contributions and fosters a collaborative atmosphere.
