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- Tasks: Support the repair lifecycle and manage spare parts orders with precision.
- Company: Join a dynamic customer service team in a thriving environment.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive workplace.
- Why this job: Be part of a team that values attention to detail and customer satisfaction.
- Qualifications: Proficient IT skills and a knack for analysing watches.
- Other info: Fast-paced role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for our client in B37.
Department: Customer Service
Job Description
Role & Responsibilities
- The Repairs Administrator is responsible for supporting the full repair lifecycle and the administration of spare parts orders.
- Accurately entering customer details and repair information into the computer system.
- Calculating and providing repair estimates to customers.
- Handling customers' watches with care and attention, ensuring they are securely packed throughout the repair process.
- Picking, packing, and dispatching spare parts.
- Processing replacement offers to customers.
- Contacting key accounts and private customers as required to facilitate the completion of repairs.
- Dispatching items via the Royal Mail account website.
- Producing daily invoices for chargeable repair jobs.
Qualifications & Experience
- Proficient IT skills, including Excel, Outlook, Word, and Winman.
- Ability to analyse watches to identify faults or defects.
- Understanding of the commercial aspects of the repair administration process.
Characteristics & Personal Qualities
- Organised: Able to plan, prioritise, and manage workload effectively.
- Strong communication skills: Confident written and telephone communication with customers.
- Self-motivated: Consistently produces work of a high standard.
- Good memory: Able to recall customers, products, and watch models.
- Adaptable: Open to change as product ranges, processes, and methods evolve.
- Team-focused: Works well as part of a team and maintains professional, friendly relationships with colleagues.
- Resilient: Attentive and capable of working under pressure in a fast-paced environment.
Repairs Administrator in Birmingham employer: Neon Contracts
Contact Detail:
Neon Contracts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios related to the Repairs Administrator role. This will boost your confidence and help you articulate your skills effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the position.
We think you need these skills to ace Repairs Administrator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Administrator role. Highlight your relevant experience, especially in customer service and administration. We want to see how your skills match what we're looking for!
Show Off Your IT Skills: Since proficiency in IT is key for this role, don’t forget to mention your experience with Excel, Outlook, and Word. If you’ve used any specific software like Winman, give us the details – we love a tech-savvy candidate!
Communicate Clearly: Strong communication skills are a must! When writing your application, be clear and concise. Show us that you can communicate effectively, both in writing and over the phone, as this will be crucial in your day-to-day tasks.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Neon Contracts
✨Know Your Stuff
Make sure you brush up on the specifics of the repair lifecycle and spare parts administration. Familiarise yourself with common watch faults and how to communicate these effectively. This will show that you're not just interested in the role, but that you understand it too!
✨Show Off Your IT Skills
Since proficiency in Excel, Outlook, Word, and Winman is key, be prepared to discuss your experience with these tools. Maybe even bring examples of how you've used them in past roles to streamline processes or improve customer service.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, so think of examples from your previous jobs where you successfully managed multiple tasks. Be ready to explain how you prioritised your workload and kept everything running smoothly.
✨Communicate Like a Pro
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, both in writing and over the phone. You might even want to role-play some customer interactions to get comfortable!
