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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage daily store operations.
- Company: Join NEOM Wellbeing, a B Corp certified brand dedicated to enhancing community and planetary wellbeing.
- Benefits: Enjoy 25 days holiday, birthday time off, monthly product allowance, and a generous staff discount.
- Why this job: Be part of a movement that prioritises wellbeing and inspires positive change in the retail space.
- Qualifications: Minimum 1 year experience in retail supervision, with a passion for health and beauty.
- Other info: Opportunity to volunteer and support personal fundraising efforts while working in a vibrant team.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a full-time Supervisor who has a passion and flair for customer service to join our store in our Westfield, White City location 37.5 hours per week!
To offer an exceptional customer experience that is welcoming, genuine and in line with our brand values. You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism always is key. You must be available to work weekdays and weekends. Late nights may be required.
Ideally you will have a passion for retail and experience of managing a team. You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and our customers.
What You Will Do
- Have co-responsibility for the day to day running of a standalone store
- Drive forward sales and company objectives
- Assist the Store Manager with payroll, rotas, stocktakes, and reports
- Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.
- Take full ownership of store and team in Store Managers absence
- Lead by example and support your team with daily tasks
- Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld
- Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
- Training of current and new team members
- Proactively identifying how you can contribute to the wellbeing of our planet, our colleagues, our community, and our customers
Requirements
- At least 1 year minimum experience in a Retail Supervisor role
- Experience in the Health & Beauty Industry
- A passion for wellbeing
- A love of customer service and to be able to translate this to inspire your colleagues
- Meticulous attention to detail
- Someone who thrives in a collaborative and supportive team
- Alignment with NEOM values with a keen interest in wellbeing
- Have the desire and capability to coach and develop your team to reach their full potential
- Be commercially driven, seeking constant brand opportunities to increase store footfall
- Positive energy that will inspire others
Benefits
- TIME TO CHILL - 25 days holiday plus bank holidays
- BIRTHDAY TREAT - Time off on your birthday
- WELLBEING TIME - take some time to recharge and reset
- NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy
- HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support
- DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising efforts
If you’re ready to share some Good Vibes in our White City Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
Retail Store Supervisor - Westfield, White City employer: NEOM Wellbeing
Contact Detail:
NEOM Wellbeing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Supervisor - Westfield, White City
✨Tip Number 1
Familiarise yourself with NEOM Wellbeing's brand values and mission. Understanding their commitment to wellbeing and how they operate will help you align your responses during the interview, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your ability to lead a team and manage store operations effectively. Highlight situations where you've successfully handled pressure or adapted to change, as these are key qualities they're looking for.
✨Tip Number 3
Showcase your passion for health and wellbeing by discussing your personal journey or any relevant initiatives you've been involved in. This will resonate well with NEOM's focus on wellbeing and can set you apart from other candidates.
✨Tip Number 4
Engage with NEOM Wellbeing on social media or through community events if possible. This not only shows your enthusiasm for the brand but also gives you insights into their current campaigns and customer interactions, which can be beneficial during your interview.
We think you need these skills to ace Retail Store Supervisor - Westfield, White City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail supervision and customer service. Emphasise any specific achievements or responsibilities that align with the role at NEOM Wellbeing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellbeing and customer service. Mention how your values align with NEOM's mission and provide examples of how you've inspired your team in previous roles.
Highlight Team Management Skills: In your application, focus on your experience managing teams. Provide specific examples of how you've coached and developed team members, as well as how you handle challenges in a retail environment.
Showcase Your Passion for Wellbeing: Demonstrate your interest in health and wellbeing throughout your application. Share personal experiences or initiatives you've taken to promote wellbeing in your workplace or community.
How to prepare for a job interview at NEOM Wellbeing
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with the company's values.
✨Demonstrate Team Leadership Skills
Prepare to discuss your experience in managing a team. Highlight instances where you successfully motivated your colleagues or resolved conflicts, showcasing your ability to lead by example and support your team.
✨Align with NEOM's Wellbeing Values
Familiarise yourself with NEOM's mission and values related to wellbeing. Be ready to share your own wellbeing journey and how you can contribute to promoting a positive environment for both customers and colleagues.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and change. Think of scenarios where you maintained professionalism in challenging situations, as this will demonstrate your ability to thrive in a fast-paced retail environment.
