Retail Store Manager- Westfield White City in London

Are you an entrepreneurial Store Manager who is not only passionate about delivering an exceptional customer experience, but also an exceptional experience for their team? In this full-time, permanent role at Westfield White City, you will be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of your team.

As a key member of the retail team, you will oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations, Sales, and Education, you have the power to make a difference to not only your store, but the wider business too. This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.

At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission: We Supercharge Wellbeing with 100% Natural Fragrances at our heart. Empowering our People, Nurturing our Communities & Respecting our Planet. If you want to work for an award-winning, B Corp certified business that is leading the way in Wellbeing, look no further.

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave, and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and staff discount!

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you, apply below!

What You Will Do

• As Store Manager, you’ll take full ownership of the day-to-day operations of our standalone store, leading a passionate team to deliver exceptional results.
• Your role will be pivotal in driving commercial success and creating a truly inspiring customer experience rooted in wellbeing.
• Lead and manage all aspects of store operations including sales performance, KPIs, payroll, rotas, stocktakes, reporting, and stock ordering.
• Champion NEOM’s brand by organising and supporting in-store and field events, collaborating with local businesses and partners.
• Recruit, train, and mentor your team with a strong focus on education, development, and wellbeing.
• Deliver an unforgettable NEOM Wellbeing experience for every customer, inspiring positive lifestyle choices.
• Develop and execute an Annual Events Plan to support monthly activations and brand partnerships.
• Identify opportunities to support our people and planet, including fundraising for our partnered charity through events and collaborations.
• Lead community initiatives that promote inclusivity, volunteering, and local engagement.

What We Would Love

• Minimum 2 years’ experience managing a team, ideally in a standalone retail environment.
• Proven background in the health and beauty industry.
• Passion for wellbeing and delivering exceptional customer service.
• Strong leadership skills with the ability to coach and inspire a team.
• Commercially driven with a focus on increasing store footfall and brand presence.
• Excellent attention to detail and high operational standards.
• Confident communicator with a collaborative and proactive mindset.
• IT literate, comfortable using MS Office, Excel, and Google Drive.
• Self-motivated, able to multitask and work independently.
• Aligned with NEOM’s values and committed to community and wellbeing initiatives.

Benefits

• TIME TO CHILL - 25 days holiday plus bank holidays.
• BIRTHDAY TREAT - Time off on your birthday.
• FLEXI TIME - Work in a way that fits around you.
• WELLBEING TIME – take time off to recharge and reset.
• NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy.
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
• DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts too.

If you’re ready to share some Good Vibes in our Westfield White City Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!