At a Glance
- Tasks: Deliver exceptional customer service and inspire wellbeing in our Liverpool St store.
- Company: Join NEOM Wellbeing, a B Corp certified business leading the wellbeing movement.
- Benefits: Enjoy up to 25 days holiday, birthday time off, and monthly product allowances.
- Other info: Flexible hours, including weekends, with great career growth opportunities.
- Why this job: Be part of a team that values positivity and challenges the status quo.
- Qualifications: Passion for customer service and a keen interest in health and wellbeing.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a Part Time Sales Assistant with keyholding responsibilities who has a passion and flair for customer service to join our Wellbeing Hub at Liverpool St for 21 hours a week. You must be able to offer an exceptional customer experience that is welcoming, genuine and in line with our brand values.
You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism at all times is key. You must be available to work weekdays and weekends. Late nights may be required.
You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and our customers.
What You Will Do
- Provide the highest standard of NEOM Customer Experience at all times in store to inspire wellbeing
- Drive forward sales and company objectives
- Assist the team and Store Manager with daily tasks
- Proactively contribute to the wellbeing of our planet & our people
- Work on initiative and be super proactive
- Maintain company standards at all times
- Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld
Requirements
- A love of customer service and to be able to translate this to inspire your colleagues
- Self motivator and be able to maintain impeccable standards in store
- Deep affinity of NEOM Wellbeing and its values with a keen interest in wellbeing
- Confident communicator - treat everyone with honesty, kindness and respect
- Able to work effectively with cross functional teams
- Meticulous attention to detail
- Capable in Excel and Microsoft Suite
- Team player with a can-do attitude
- The ability to work retail hours - which can include weekends and evenings
Benefits
- TIME TO CHILL - Up to 25 days holiday plus bank holidays
- BIRTHDAY TREAT - Time off on your birthday
- WELLBEING TIME - take some time to recharge and reset
- NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy
- HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support
- DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising effort
If you’re ready to share some Good Vibes in our Liverpool Street Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
Keyholder - Liverpool St (21 Hrs) in London employer: NEOM Wellbeing
At NEOM Wellbeing, we pride ourselves on being an award-winning, B Corp certified business dedicated to enhancing the wellbeing of our communities and planet. Our Liverpool St location offers a vibrant work culture where employees are valued and supported with generous benefits such as extra wellbeing days, time off for volunteering, and a monthly product allowance. Join us to be part of a team that not only prioritises customer service but also fosters personal growth and a positive impact on the world.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder - Liverpool St (21 Hrs) in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like NEOM Wellbeing and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at NEOM Wellbeing and let us see your personality shine through!
We think you need these skills to ace Keyholder - Liverpool St (21 Hrs) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and NEOM Wellbeing.
Get Familiar with Our Brand:Before applying, take some time to learn about NEOM Wellbeing and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at NEOM Wellbeing
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress NEOM Wellbeing.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which NEOM Wellbeing will surely appreciate.
