At a Glance
- Tasks: Lead a vibrant NEOM wellbeing counter, creating unforgettable customer experiences and community events.
- Company: Join NEOM Wellbeing, an award-winning B Corp certified brand focused on natural wellness.
- Benefits: Enjoy 25 days holiday, birthday time off, and monthly product goodies.
- Other info: Flexible working hours and opportunities for personal growth and community involvement.
- Why this job: Be part of a movement that empowers people and nurtures communities while promoting wellbeing.
- Qualifications: 2+ years in retail management, ideally in health/beauty, with a passion for customer service.
The predicted salary is between 30000 - 30506 £ per year.
Are you an entrepreneurial Counter Manager who is passionate about delivering an exceptional customer experience? In this full-time, permanent role, you'll be responsible for building a NEOM wellbeing community, delivering unforgettable events for customers and working on customer outreach.
As a key member of the retail team, you'll oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations and Sales and Education, you have the power to make a difference to not only your counter, but the wider business too.
This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.
The Company
At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission: We Supercharge Wellbeing with 100% Natural Fragrances at our heart. Empowering our People, Nurturing our Communities & Respecting our Planet. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.
We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and staff discount!
We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
What You Will Do
- Responsible for the day to day running of one of our Counters in a department store setting
- Drive forward sales, KPIs and company objective
- Complete targets, rotas and weekly reports
- Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
- Recruit, develop and mentor a team with a focus on training and education
- Always provide the highest standard of NEOM Customer Experience on counter to inspire wellbeing
- Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships
- Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment.
Requirements
- 2 years minimum experience managing a Counter or Store, ideally in a department store environment.
- Retail experience within health/beauty environment
- Genuine interest in wellbeing
- A passion for wellbeing
- A love of customer service and to be able to translate this to inspire your colleagues
- Meticulous attention to detail
- Someone who thrives in a collaborative and supportive team
- Positive energy that will inspire others.
Benefits
- TIME TO CHILL - 25 days holiday plus bank holidays
- BIRTHDAY TREAT - Time off on your birthday
- FLEXI TIME - Work in a way that fits around you
- WELLBEING TIME– take time off to recharge and reset
- NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
- HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
- DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts too
If you’re ready to share some Good Vibes in our John Lewis High Wycombe Counter and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
Counter Manager - NEOM Wellbeing, High Wycombe employer: NEOM Wellbeing
At NEOM Wellbeing, we pride ourselves on being an exceptional employer that fosters creativity and personal growth. Our vibrant work culture encourages collaboration and innovation, providing ample opportunities for professional development in the heart of London or the picturesque setting of Harrogate. Join us to make a meaningful impact through your passion for social media, while enjoying a supportive environment that values wellbeing and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager - NEOM Wellbeing, High Wycombe
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like NEOM Wellbeing, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like NEOM Wellbeing!
We think you need these skills to ace Counter Manager - NEOM Wellbeing, High Wycombe
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at NEOM Wellbeing, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at NEOM Wellbeing and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show NEOM Wellbeing that you’re ready to jump in and contribute right away!
How to prepare for a job interview at NEOM Wellbeing
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
