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- Tasks: Deliver exceptional customer service and support store operations in a vibrant retail environment.
- Company: Join NEOM Wellbeing, an award-winning B Corp certified business focused on health and beauty.
- Benefits: Enjoy 25 days holiday, wellbeing time off, and monthly product allowances.
- Other info: Flexible hours, including weekends and evenings, with opportunities for personal growth.
- Why this job: Be part of a movement that supercharges wellbeing while working with a passionate team.
- Qualifications: Retail experience preferred, with a passion for customer service and wellbeing.
The predicted salary is between 11 - 16 £ per hour.
We are looking for a Keyholder who has a passion and flair for customer service to join our Edinburgh, St James Quarter location for 22.5 hours a week, across 3 days. We are on the hunt for team members who pride themselves on offering an exceptional customer experience that is welcoming, genuine and in line with our brand values. Ideally with a passion for the health or beauty industry!
We are looking for team members who work well in a team environment, thrive under pressure and react to change in a positive, yet professional manner. You must be available to work weekdays and weekends. Late nights until 8:30pm will be required.
What You Will Do
- Drive forward sales and company objectives
- Be responsible for opening and closing of the store
- Take responsibility for cashing up and banking procedures
- Assist the team and store management with daily tasks
- Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.
- Be proficient in Microsoft Office, Excel and Google Drive
- Provide the highest standard of NEOM Customer Experience at all times in store to inspire wellbeing
- Work on initiative and be super proactive
- Perform product demonstrations through hand and arm massages
- Attend and support events in store and occasionally offsite
- Maintain company standards at all times (housekeeping, cleanliness and visual merchandising)
Requirements
- Previous retail experience (within a health/beauty environment is desirable)
- A passion for wellbeing
- A love of customer service which translates to/inspires your colleagues
- Self-motivator and able to maintain impeccable standards in store
- Experience working with or understanding sales targets
- Confident communicator - treat everyone with honesty, kindness and respect
- Team player with a can-do attitude
- Meticulous attention to detail
- Thrives in a fast-paced business and adapts easily to change
- The ability to work retail hours - which will include weekends and evenings
Benefits
- TIME TO CHILL - 25 days holiday plus bank holidays
- BIRTHDAY TREAT - time off on your birthday
- WELLBEING TIME – take time off to recharge and reset
- NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
- HEALTH CARE - cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
- DO GOOD, FEEL GOOD - time off for you to volunteer plus support for any personal fundraising efforts too
- ST JAMES DISCOUNT - exclusive discounts around the quarter with other brands
If you’re ready to share some Good Vibes in our Edinburgh Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
22.5 Hours Retail Keyholder - Edinburgh (Hiring Immediately) employer: NEOM Wellbeing
Contact Detail:
NEOM Wellbeing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 22.5 Hours Retail Keyholder - Edinburgh (Hiring Immediately)
✨Tip Number 1
Get to know the company! Before your interview, dive into NEOM Wellbeing's mission and values. Show us that you’re not just another candidate but someone who genuinely resonates with our passion for wellbeing and customer service.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear how you can inspire wellbeing through exceptional service!
✨Tip Number 3
Be ready to showcase your teamwork! We thrive in a collaborative environment, so come prepared with stories that highlight your ability to work well with others, especially under pressure. Team spirit is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the NEOM Wellbeing family. We can’t wait to see your application!
We think you need these skills to ace 22.5 Hours Retail Keyholder - Edinburgh (Hiring Immediately)
Some tips for your application 🫡
Show Your Passion: Let your love for customer service and the health or beauty industry shine through in your application. We want to see how you connect with our brand values and why you're excited about joining NEOM Wellbeing!
Be Yourself: Don’t be afraid to let your personality come through in your written application. We’re looking for team members who are genuine and can bring a positive attitude to our store, so show us the real you!
Highlight Relevant Experience: If you've got previous retail experience, especially in health or beauty, make sure to mention it! We want to know how your background can help you thrive in our fast-paced environment.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s the best way to ensure we get all your details and can consider you for this exciting opportunity!
How to prepare for a job interview at NEOM Wellbeing
✨Know Your NEOM Values
Before your interview, take some time to familiarise yourself with NEOM's mission and values. They’re looking for someone who embodies their ethos of wellbeing and customer service, so be ready to discuss how your personal values align with theirs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or handled a challenging situation with grace. This will demonstrate your passion for providing an exceptional customer experience.
✨Be Ready for Teamwork Questions
Since NEOM values team players, expect questions about how you work in a team environment. Have specific examples ready that showcase your ability to collaborate, support your colleagues, and thrive under pressure.
✨Demonstrate Your Passion for Wellbeing
NEOM is all about wellbeing, so make sure to express your enthusiasm for the health and beauty industry. Share any relevant experiences or knowledge you have about wellbeing products, and how you can contribute to creating a positive atmosphere in the store.