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For Companies At a Glance
- Tasks: Support customers and manage orders during the busy holiday season.
- Company: Join NEOM Wellbeing, a B Corp certified company focused on community and wellbeing.
- Benefits: Enjoy flexible hours, 25 days holiday pro rata, and monthly product allowances.
- Why this job: Be part of a movement that prioritises wellbeing and customer connection.
- Qualifications: Previous customer service experience preferred; strong communication skills essential.
- Other info: Positions are full-time from October to January, including weekends and evenings.
The predicted salary is between 20000 - 30000 £ per year.
The Role
We are looking for Customer Care temps to join our team across the busy Black Friday/Christmas period from October through to end of January. These roles will support in looking after our customers and their orders over this period. These positions will work alongside our team in our Harrogate office therefore need to bebased within a commutable distance from Harrogate, North Yorkshire.
NEOM is growing dramatically year on year with the focus to create the ultimate wellbeing community amongst our customers; a place to share, advise, relate, and emotionally connect. Customer Care temps work to deliver an honest, genuine, and ‘real’ experience that customers will engage with.
These temp opportunities are full time, from October through to end of January. Providing customer care across our contact hours on a shift basis, therefore require someone that is flexible in working hours. This includes weekend and evenings cover (note evening working hours end at 7pm). Coverage also includes all days throughout Christmas period (excluding Christmas Day).
Why NEOM Wellbeing?
At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.
We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With peak perks to support you through this period. Not to mention the NEOM goodies with a monthly product allowance and a great staff discount!
We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
What You Will Do
- Deliver a consistent, customer-centric, passionate, and ‘real’ experience at every touchpoint
- Accountable for all customer care communication, striving to resolve a customer contact within the 1st interaction
- Communicate to customers in a way that is professional, coherent and in line with our values, tone of voice & brand throughout all customer engagement
- Build & improve customer relationships
- Take every opportunity to capture customer data in order to expand the NEOM Community and encourage customer loyalty
- Select the most appropriate method of communication to seek rapid resolution for the customer contact, and adapt to suit each individual customer
- Work collaboratively within the team and to carry out all assigned operational and administrative tasks for the department – E.g., returns reports, Yopto reviews, customer satisfaction and customer feedback
- Optimise product knowledge, wherever possible maximising selling opportunities
- Responsible for proactive customer care activities to reduce inbound customer contacts
What we would love
- Looking for people with previous customer service experience.
- Someone that strives to exceed customer expectations and create best-in-class experiences at every opportunity
- Ability to work collaboratively with a positive, growth mindset
- A true team player – flexible, adaptable, and able to manage a variety of tasks
- Strong written and verbal communication skills and attention to detail
- Experience using CRM tool is desired but not essential
- Experience using Shopify (or similar) preferred, but not essential
- Ability to learn and use IT systems
- PEAK PERKS – social events, one off goodies
- TIME TO CHILL – 25 days holiday pro rata
- BIRTHDAY TREAT – Extra Day off on your birthday
- NEOM GOODIES – a free NEOM product each month plus staff discount for you to enjoy
Apply Now
If you’re ready to share some Good Vibes in our Customer Care team and join NEOM Wellbeing, apply below, we can’t wait to hear from you!
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Customer Care - Temps employer: NEOM Wellbeing
Contact Detail:
NEOM Wellbeing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Temps
✨Tip Number 1
Familiarise yourself with NEOM Wellbeing's values and mission. Understanding their focus on community and wellbeing will help you align your responses during any interviews or conversations, showcasing that you truly resonate with their ethos.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you exceeded customer expectations or resolved issues effectively, as this will demonstrate your capability to deliver the 'real' customer experience they seek.
✨Tip Number 3
Be ready to showcase your flexibility and adaptability. Since the role requires working varied hours, including weekends and evenings, emphasising your willingness to accommodate these shifts will make you a more attractive candidate.
✨Tip Number 4
Engage with NEOM Wellbeing's products before your interview. Having firsthand experience with their offerings will not only enhance your product knowledge but also allow you to speak authentically about how you can promote customer loyalty through genuine recommendations.
We think you need these skills to ace Customer Care - Temps
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what NEOM Wellbeing is looking for in a Customer Care temp. Pay attention to the specific skills and experiences they value, such as customer service experience and strong communication skills.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your ability to exceed customer expectations and create positive experiences. Mention any familiarity with CRM tools or Shopify if applicable.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and aligns with NEOM's values. Emphasise your flexibility, teamwork, and commitment to delivering a genuine customer experience. Show how you embody their 'Good Egg' philosophy.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. Ensure that your tone is professional yet personable, reflecting the brand's voice. A polished application can make a great first impression.
How to prepare for a job interview at NEOM Wellbeing
✨Show Your Customer-Centric Attitude
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've gone above and beyond to meet customer needs, as NEOM values a genuine and passionate approach to customer care.
✨Demonstrate Flexibility
Since the role requires working flexible hours, including weekends and evenings, be prepared to discuss your availability. Show that you are adaptable and willing to work during peak times, especially around the busy Christmas period.
✨Emphasise Team Collaboration
NEOM is looking for true team players. Be ready to talk about your experiences working in teams, how you contribute positively, and how you handle various tasks collaboratively. This will show that you align with their values of teamwork and support.
✨Familiarise Yourself with NEOM's Values
Before the interview, take some time to understand NEOM's mission and values. Be prepared to discuss how you embody these values, such as being a 'Good Egg' and having a positive attitude. This will demonstrate your alignment with the company's culture.
