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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and manage store operations.
- Company: Join NEOM Wellbeing, a B Corp certified company focused on community and planet wellbeing.
- Benefits: Enjoy 25 days holiday, birthday time off, monthly product allowance, and enhanced healthcare.
- Why this job: Be part of a movement that prioritizes wellbeing and inspires positive change in the community.
- Qualifications: 2+ years managing a Counter or Store, passion for wellbeing, and customer service experience.
- Other info: Flexible hours required, including weekends and potential travel for events.
The predicted salary is between 30000 - 42000 £ per year.
Counter Supervisor – John Lewis, Oxford St
The Role
Are you an entrepreneurial Counter Supervisor who is not only passionate about delivering an exceptional customer experience, but also an exceptional experience for their team? In this full-time, permanent role, you’ll be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of your team.
As a key member of the retail team, you will oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations and Sales and Education, you have the power to make a difference to not only your store, but the wider business too.
This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.
Why NEOM Wellbeing?
At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.
We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and a great staff discount!
What You Will Do
- Responsible for the day to day running of one of our Counters in a department store setting
- Drive forward sales, KPIs and company objective
- Complete targets, rotas and weekly reports
- Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
- Recruit, develop and mentor a team with a focus on training and education
- Always provide the highest standard of NEOM Customer Experience on counter to inspire wellbeing
- Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships
- Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment
Requirements
What We Would Love
- At least 2 years’ experience managing a Counter or Store
- A passion for wellbeing
- A love of customer service and to be able to translate this to inspire your colleagues
- Meticulous attention to detail
- Someone who thrives in a collaborative and supportive team
- Alignment with NEOM values with a keen interest in wellbeing
- Positive energy that will inspire others
- Experience in the Health & Beauty Industry
Benefits
- TIME TO CHILL – 25 days holiday plus bank holidays
- BIRTHDAY TREAT – Time off on your birthday
- WELLBEING TIME- take time off to recharge and reset
- NEOM GOODIES – a free NEOM product each month plus staff discount for you to enjoy
- HEALTH CARE – Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
- DO GOOD, FEEL GOOD – Time off for you to volunteer plus support for any personal fundraising efforts too
Apply Now
If you’re ready to share some Good Vibes on our John Lewis Oxford Street Counter and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- IT Services and IT Consulting
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Counter Supervisor - John Lewis, Oxford St employer: NEOM Wellbeing
Contact Detail:
NEOM Wellbeing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Supervisor - John Lewis, Oxford St
✨Tip Number 1
Familiarize yourself with NEOM Wellbeing's mission and values. Understanding their commitment to community wellbeing and sustainability will help you align your answers during the interview, showcasing that you're not just a fit for the role, but also for the company culture.
✨Tip Number 2
Prepare examples of how you've successfully managed a team in a retail environment. Highlight specific instances where you drove sales or improved customer experience, as these are key aspects of the Counter Supervisor role.
✨Tip Number 3
Think about innovative ideas for community initiatives or events that could promote NEOM Wellbeing. Being able to present fresh concepts during your interview can demonstrate your entrepreneurial spirit and passion for the brand.
✨Tip Number 4
Showcase your knowledge of the Health & Beauty industry. Discuss trends, customer preferences, and how you can leverage this knowledge to enhance the customer experience at the John Lewis Oxford Street Counter.
We think you need these skills to ace Counter Supervisor - John Lewis, Oxford St
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Counter Supervisor position. Make sure you understand the responsibilities and requirements, especially the emphasis on customer experience and team development.
Highlight Relevant Experience: In your application, focus on your previous experience managing a counter or store, particularly in the Health & Beauty industry. Use specific examples that demonstrate your ability to drive sales and lead a team.
Show Your Passion for Wellbeing: Since NEOM Wellbeing values a passion for wellbeing, make sure to express your enthusiasm for this area in your cover letter. Share any personal experiences or initiatives you've been involved in that align with their mission.
Align with Company Values: NEOM Wellbeing is looking for candidates who embody their values. In your application, reflect on how you are a 'Good Egg' and how you challenge the status quo. Provide examples of how you maintain a positive attitude and inspire others.
How to prepare for a job interview at NEOM Wellbeing
✨Show Your Passion for Wellbeing
Make sure to express your genuine passion for wellbeing during the interview. Share personal experiences or initiatives you've been involved in that align with NEOM's mission to enhance community and environmental wellbeing.
✨Demonstrate Leadership Skills
As a Counter Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed and developed a team in the past, focusing on training and mentoring to inspire others.
✨Highlight Customer Service Excellence
Since delivering an exceptional customer experience is key, be ready to discuss specific instances where you went above and beyond for customers. Show how you can translate this commitment to inspire your colleagues.
✨Align with NEOM Values
Familiarize yourself with NEOM's values and be prepared to discuss how your personal values align with theirs. Emphasize your positive energy and collaborative spirit, which are essential for fostering an inclusive environment.
