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- Tasks: Lead a vibrant NEOM wellbeing counter, delivering exceptional customer experiences and unforgettable events.
- Company: Join NEOM Wellbeing, an award-winning B Corp certified business focused on community and planet health.
- Benefits: Enjoy 25 days holiday, birthday time off, monthly product allowance, and comprehensive health coverage.
- Why this job: Be part of a movement that champions wellbeing and inspires positive change in your community.
- Qualifications: 2+ years retail management experience, ideally in health/beauty, with a passion for customer service.
- Other info: Flexible working hours, opportunities for volunteering, and a supportive team culture await you.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Are you an entrepreneurial Counter Manager who is passionate about delivering an exceptional customer experience? In this full-time, permanent role, you\’ll be responsible for building a NEOM wellbeing community, delivering unforgettable events for customers and working on customer outreach.
As a key member of the retail team, you\’ll oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations and Sales and Education, you have the power to make a difference to not only your counter, but the wider business too.
This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.
At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.
We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and 60% staff discount!
We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
What You Will Do
- Responsible for the day to day running of one of our Counters in a department store setting
- Drive forward sales, KPIs and company objective
- Complete targets, rotas and weekly reports
- Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
- Recruit, develop and mentor a team with a focus on training and education
- Always provide the highest standard of NEOM Customer Experience on counter to inspire wellbeing
- Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships
- Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment
What We Would Love
- 2 years minimum experience managing a Counter or Store, ideally in a department store environment.
- Retail experience within health/beauty environment
- Genuine interest in wellbeing
- A passion for wellbeing
- A love of customer service and to be able to translate this to inspire your colleagues
- Meticulous attention to detail
- Someone who thrives in a collaborative and supportive team
- Positive energy that will inspire others.
Benefits
- TIME TO CHILL – 25 days holiday plus bank holidays
- BIRTHDAY TREAT – Time off on your birthday
- FLEXI TIME – Work in a way that fits around you
- WELLBEING TIME– take time off to recharge and reset
- NEOM GOODIES – a free NEOM product each month plus staff discount for you to enjoy
- HEALTH CARE – Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
- DO GOOD, FEEL GOOD – Time off for you to volunteer plus support for any personal fundraising efforts too
#J-18808-Ljbffr
Counter Manager- Selfridges, Birmingham employer: NEOM Wellbeing
Contact Detail:
NEOM Wellbeing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager- Selfridges, Birmingham
✨Tip Number 1
Get to know the company inside out! Research NEOM Wellbeing's values and mission. When you walk into that interview, show us how your passion for wellbeing aligns with what we stand for.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where NEOM is involved. Building relationships can give you insider info and make you stand out when applying through our website.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your leadership and customer service skills. We want to hear how you've inspired others and tackled challenges head-on.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Counter Manager- Selfridges, Birmingham
Some tips for your application 🫡
Show Your Passion for Wellbeing: When you're writing your application, make sure to highlight your genuine interest in wellbeing. We want to see how you connect with our mission and values, so share any personal experiences or initiatives that showcase your passion!
Tailor Your Experience: Don’t just list your previous roles—tailor your experience to match what we’re looking for! Focus on your retail management skills, especially in health and beauty, and how you've driven sales and customer satisfaction in the past.
Be Authentic: We love a good egg! Let your personality shine through in your application. Share stories that reflect your positive attitude and collaborative spirit, as these are key traits we value at NEOM Wellbeing.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at NEOM Wellbeing
✨Know Your NEOM
Before the interview, dive deep into NEOM's mission and values. Understand their focus on wellbeing and how they aim to make a positive impact on communities and the planet. This will not only show your genuine interest but also help you align your answers with their core principles.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or how you handled challenging situations. This is crucial for a role that emphasises delivering an exceptional customer experience.
✨Demonstrate Leadership Qualities
As a Counter Manager, you'll be leading a team. Be ready to discuss your leadership style and provide examples of how you've successfully managed and developed a team in the past. Highlight any training or mentoring experiences that showcase your ability to inspire and motivate others.
✨Prepare Questions About Community Initiatives
Since NEOM values community involvement, come prepared with thoughtful questions about their community initiatives. This shows your enthusiasm for the role and your willingness to contribute to their mission. It also gives you insight into how you can make a difference in the local community.
