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For Companies At a Glance
- Tasks: Manage a wellbeing counter, drive sales, and inspire customer experiences.
- Company: Join NEOM Wellbeing, an award-winning B Corp certified business focused on community and planet health.
- Benefits: Enjoy 25 days holiday, birthday time off, flexible hours, and monthly product goodies.
- Why this job: Be part of a movement that prioritises wellbeing and community impact while working in a supportive team.
- Qualifications: 2+ years in retail management, passion for wellbeing, and strong customer service skills required.
- Other info: Opportunity for personal growth and community involvement through volunteering initiatives.
The Role
As an experienced Counter Manager you will have a passion for wellbeing and customer service, that creates an exceptional inviting customer experience on your counter. This Counter Manager position is for 30 hours a week, 4 days a week. Your counter is one of our many wellbeing hubs across the UK and Ireland, playing a vital part in the retail side of NEOM. Being able to react to change in a positive but calm way and maintain your professionalism always is key. You must be available to work weekdays and weekends. Late nights and travel to other counters may be required.
Why NEOM Wellbeing?
At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business that is leading the way in Wellbeing, look no further. We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave, and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and 60% staff discount!
We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you, apply below!
What You Will Do
- Responsible for the day-to-day running of one of our Counters in a department store setting.
- Drive forward sales, KPIs, and company objectives.
- Complete targets, rotas, and weekly reports.
- Organise and support in-store and field events to promote NEOM as a brand whilst working with partnering businesses.
- Recruit, develop, and mentor a team with a focus on training and education.
- Always provide the highest standard of NEOM Customer Experience on counter to inspire wellbeing.
- Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity through in-store events and/or brand partnerships.
- Lead and champion our community initiatives, providing inspiration and opportunities for volunteering, bettering your store's local community, and ensuring an inclusive environment.
What We Would Love
- 2 years minimum experience managing a Counter or Store.
- Previous people management experience.
- Retail experience within a health/beauty environment.
- Genuine interest in wellbeing.
- A passion for wellbeing.
- A love of customer service and the ability to inspire your colleagues.
- Meticulous attention to detail.
- Someone who thrives in a collaborative and supportive team.
- Positive energy that will inspire others.
Benefits
- TIME TO CHILL - 25 days holiday plus bank holidays.
- BIRTHDAY TREAT - Time off on your birthday.
- FLEXI TIME - Work in a way that fits around you.
- WELLBEING TIME - Take time off to recharge and reset.
- NEOM GOODIES - A free NEOM product each month plus staff discount for you to enjoy.
- HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
- DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts too.
Apply Now
Click to apply now, with your CV and covering note, telling us all about you and what you feel you can bring to NEOM!
Counter Manager Selfridges employer: NEOM Wellbeing
Contact Detail:
NEOM Wellbeing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager Selfridges
✨Tip Number 1
Familiarise yourself with NEOM's values and mission. Understanding their commitment to wellbeing and community initiatives will help you align your responses during interviews, showcasing that you're not just a fit for the role but also for the company culture.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your ability to manage a team effectively. Highlight instances where you've driven sales or improved customer experiences, as these are key aspects of the Counter Manager role.
✨Tip Number 3
Showcase your passion for wellbeing in your conversations. Whether it's discussing personal practices or how you've promoted wellbeing in past roles, this will resonate well with NEOM's ethos and make you stand out as a candidate.
✨Tip Number 4
Be ready to discuss how you handle change and maintain professionalism under pressure. Given the dynamic nature of retail, sharing specific strategies or experiences can demonstrate your adaptability and calmness in challenging situations.
We think you need these skills to ace Counter Manager Selfridges
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in retail management, particularly in health and beauty. Emphasise your customer service skills and any previous roles where you managed a team or drove sales.
Craft a Compelling Cover Letter: In your cover letter, express your passion for wellbeing and how it aligns with NEOM's mission. Share specific examples of how you've created exceptional customer experiences and contributed to team success in past roles.
Showcase Your Values: NEOM is looking for candidates who embody their values. In your application, mention how you challenge the status quo and maintain a positive attitude, providing examples from your previous work experiences.
Highlight Flexibility and Availability: Since the role requires working weekdays, weekends, and possibly late nights, clearly state your availability in your application. This shows that you are adaptable and ready to meet the demands of the position.
How to prepare for a job interview at NEOM Wellbeing
✨Show Your Passion for Wellbeing
Make sure to express your genuine interest in wellbeing during the interview. Share personal experiences or initiatives you've been involved in that align with NEOM's mission to enhance community wellbeing.
✨Demonstrate Customer Service Excellence
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went above and beyond to create a positive experience for customers, as this is crucial for the Counter Manager role.
✨Highlight Team Leadership Skills
Discuss your experience in managing and mentoring teams. Be ready to share specific instances where you successfully developed team members or improved team dynamics, showcasing your ability to inspire and lead.
✨Be Ready for Change
Since the role requires reacting positively to change, think of examples from your past where you adapted to new challenges or changes in the workplace. This will demonstrate your professionalism and calmness under pressure.
