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- Tasks: Manage the NEOM Wellbeing Counter, ensuring exceptional customer experiences and community engagement.
- Company: Join NEOM Wellbeing, a B Corp certified brand dedicated to enhancing wellbeing for people and the planet.
- Benefits: Enjoy 25 days holiday, birthday time off, monthly product allowance, and enhanced healthcare coverage.
- Why this job: Be part of a movement that prioritises wellbeing and community impact while working in a vibrant retail environment.
- Qualifications: 2+ years in team management, preferably in health & beauty, with a passion for customer service.
- Other info: Flexible hours required, including weekends and potential travel for events.
Are you an entrepreneurial Counter Manager who is passionate about delivering an exceptional customer experience? We are looking for a Counter Manager for our NEOM Wellbeing Counter in John Lewis, Nottingham for 3 days a week. This position will be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach.
As a key member of the retail team, you will oversee all aspects of your counter from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations and the wider Commercial Department, you have the power to make a difference to not only your counter, but the wider business too.
This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.
What You Will Do
- Responsible for the day to day running of a counter
- Drive forward sales, KPIs and company objectives
- Complete targets, rotas and weekly reports
- Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
- Always provide the highest standard of NEOM Customer Experience in store to inspire wellbeing
- Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships
- Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your store's local community, and ensuring an inclusive environment
Requirements
- Experience in the Health & Beauty Industry
- At least 2 years' experience in managing a team, ideally in a department store environment
- A passion for wellbeing
- A love of customer service and to be able to translate this to inspire your colleagues
- Meticulous attention to detail
- Team player with a can-do attitude
- Deep affinity of NEOM and its values with a keen interest in wellbeing
- Positive energy that will inspire others
Benefits
- TIME TO CHILL - 25 days holiday plus bank holidays
- BIRTHDAY TREAT - Time off on your birthday
- WELLBEING TIME- take time off to recharge and reset
- NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
- HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
- DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts too
If you're ready to share some Good Vibes in our John Lewis, Nottingham Counter and join the team at NEOM Wellbeing, apply below, we can't wait to hear from you!
Counter Manager - John Lewis, Nottingham 22.5 Hours employer: NEOM Wellbeing
Contact Detail:
NEOM Wellbeing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager - John Lewis, Nottingham 22.5 Hours
✨Tip Number 1
Familiarise yourself with NEOM Wellbeing's values and mission. Understanding their commitment to community and wellbeing will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Prepare to discuss your previous experience in the health and beauty industry. Highlight specific examples where you've successfully managed a team or driven sales, as this will demonstrate your capability to handle the responsibilities of a Counter Manager.
✨Tip Number 3
Think about how you can contribute to community initiatives and wellbeing events. Be ready to share ideas on how you would engage customers and promote NEOM Wellbeing, as this shows your proactive attitude and passion for the brand.
✨Tip Number 4
Network with current or former employees of NEOM Wellbeing if possible. Gaining insights from their experiences can provide you with valuable information to tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Counter Manager - John Lewis, Nottingham 22.5 Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the health and beauty industry, particularly any managerial roles. Emphasise your customer service skills and any specific achievements that align with NEOM Wellbeing's values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellbeing and customer service. Mention how your values align with NEOM's mission and provide examples of how you've successfully managed teams or events in the past.
Highlight Relevant Experience: In your application, focus on your experience managing a team and driving sales in a retail environment. Include specific metrics or KPIs you have achieved to demonstrate your effectiveness.
Show Enthusiasm for the Brand: Express your deep affinity for NEOM and its products in your application. Share any personal experiences with the brand or how you embody their values, such as community involvement or promoting wellbeing.
How to prepare for a job interview at NEOM Wellbeing
✨Show Your Passion for Wellbeing
Make sure to express your genuine passion for wellbeing during the interview. Share personal experiences or initiatives you've been involved in that align with NEOM's mission, as this will demonstrate your commitment to their values.
✨Highlight Your Team Management Skills
Since the role requires managing a team, be prepared to discuss your previous experience in leading teams. Provide specific examples of how you've motivated your team and achieved targets, especially in a retail environment.
✨Prepare for Customer Experience Scenarios
Think of scenarios where you provided exceptional customer service or resolved issues effectively. Be ready to share these stories, as they will showcase your ability to inspire others and maintain high standards of customer experience.
✨Demonstrate Your Business Acumen
Familiarise yourself with basic retail metrics and KPIs. Be prepared to discuss how you would drive sales and manage stock effectively at the counter, showing that you understand the commercial side of the role.
