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For Companies At a Glance
- Tasks: Lead a team, manage operations, and create memorable customer experiences.
- Company: Join NEOM Wellbeing, an award-winning B Corp certified business focused on community and planet wellbeing.
- Benefits: Enjoy 25 days holiday, birthday leave, wellbeing days, and a generous staff discount.
- Why this job: Be part of a positive movement that values wellbeing and community engagement.
- Qualifications: 2 years of team management experience in health and beauty; passion for wellbeing essential.
- Other info: Flexible hours required, including weekends and potential travel for events.
The predicted salary is between 28800 - 43200 £ per year.
The Role
Are you an entrepreneurial Counter Manager who is passionate about delivering an exceptional customer experience and creating a positive environment for your team? In this full-time, permanent role, you\’ll be responsible for building a NEOM Wellbeing community, organizing memorable events, and engaging in customer outreach, all while promoting your team\’s learning and development.
As a key member of the retail team, you will oversee all aspects of your store, including stock management, operations, local commercial strategy, and business planning. Working closely with Marketing, Operations, Sales, and Education, you will have the opportunity to influence not only your store but also the wider business.
This role requires availability to work weekdays and weekends. Late nights and travel to other stores and events may be necessary.
Why NEOM Wellbeing?
At NEOM Wellbeing, we\’re more than just a company; we\’re a movement. Our mission is to enhance the wellbeing of our communities and our planet, leaving both in a better state. If you want to work for an award-winning, B Corp certified business leading the way in wellbeing, look no further.
We prioritize the wellbeing of our staff, offering extra wellbeing days, volunteer leave, birthday leave, enhanced healthcare, sick leave, and competitive maternity benefits. Plus, enjoy NEOM products with a monthly allowance and a 60% staff discount!
We seek someone who embodies our values, is a positive influence, challenges the status quo, and understands that a positive attitude is everything. If this describes you, apply below!
**What You Will Do**
- Manage the daily operations of the counter and team
- Drive sales, KPIs, and achieve company objectives
- Complete targets, rotas, and weekly reports
- Organize and support in-store and field events to promote NEOM, collaborating with partner businesses
- Recruit, develop, and mentor your team with a focus on training and education
- Provide the highest standard of NEOM customer experience to inspire wellbeing
- Identify opportunities to promote the wellbeing of people and the planet, including fundraising and brand partnerships
- Lead community initiatives, encouraging volunteering and fostering an inclusive environment
Requirements
- A passion for wellbeing
- Excellent customer service skills with the ability to inspire colleagues
- Meticulous attention to detail
- Team player with a positive attitude
- Deep affinity for NEOM and its values, with an interest in wellbeing
- Positive energy to motivate others
- Experience in the health and beauty industry
- At least 2 years of team management experience, preferably in a department store environment
Benefits
- 25 days holiday plus bank holidays
- Time off on your birthday
- Wellbeing days to recharge
- Monthly NEOM product and staff discount
- Healthcare benefits including outpatient cover, GP consultations, therapies, and mental health support
- Volunteer leave and support for personal fundraising
Apply Now
If you\’re ready to share good vibes at our John Lewis Cheadle Counter and join NEOM Wellbeing, apply below. We look forward to hearing from you! #J-18808-Ljbffr
Counter Manager - John Lewis, Cheadle employer: NEOM Wellbeing
Contact Detail:
NEOM Wellbeing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager - John Lewis, Cheadle
✨Tip Number 1
Familiarise yourself with NEOM Wellbeing's mission and values. Understanding their commitment to enhancing wellbeing will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your experience in team management by preparing specific examples of how you've developed and mentored your team in previous roles. This will highlight your leadership skills and ability to inspire others.
✨Tip Number 3
Engage with the local community and think of innovative ways to promote wellbeing initiatives. Being proactive in this area can set you apart as a candidate who is ready to take on the responsibilities of the role.
✨Tip Number 4
Prepare to discuss your customer service philosophy and how it aligns with NEOM's focus on delivering exceptional experiences. Be ready to share stories that illustrate your approach to creating positive customer interactions.
We think you need these skills to ace Counter Manager - John Lewis, Cheadle
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with managing daily operations, driving sales, and fostering a positive team environment.
Showcase Your Passion for Wellbeing: Since NEOM Wellbeing values a passion for wellbeing, make sure to express your enthusiasm for this area in your cover letter. Share any relevant experiences or initiatives you've been involved in that demonstrate your commitment to enhancing wellbeing.
Highlight Team Management Experience: Emphasise your team management experience, particularly in the health and beauty industry. Provide specific examples of how you've successfully recruited, developed, and mentored team members, showcasing your leadership skills.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your understanding of NEOM's values and mission. Use this opportunity to convey your positive attitude and how you can contribute to creating an exceptional customer experience at the John Lewis Cheadle Counter.
How to prepare for a job interview at NEOM Wellbeing
✨Show Your Passion for Wellbeing
Make sure to express your genuine enthusiasm for wellbeing during the interview. Share personal experiences or initiatives you've been involved in that align with NEOM's mission, as this will demonstrate your commitment to their values.
✨Highlight Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Discuss specific situations where you went above and beyond to create a positive experience for customers, as this is crucial for the Counter Manager position.
✨Demonstrate Team Leadership Experience
Be ready to talk about your team management experience, especially in a retail environment. Share how you've mentored and developed your team members, focusing on training and education, which is key for this role.
✨Prepare for Operational Questions
Since the role involves overseeing daily operations, be prepared to discuss your approach to stock management, achieving KPIs, and business planning. Think of examples that showcase your organisational skills and ability to drive sales.
