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For Companies At a Glance
- Tasks: Lead a team, manage operations, and create memorable customer experiences.
- Company: Join NEOM Wellbeing, an award-winning B Corp certified business focused on community and planet wellbeing.
- Benefits: Enjoy 25 days holiday, birthday leave, wellbeing days, and a generous staff discount.
- Why this job: Be part of a positive movement that values wellbeing and community engagement.
- Qualifications: 2 years of team management experience in health and beauty; passion for wellbeing essential.
- Other info: Flexible hours required, including weekends and potential travel for events.
The predicted salary is between 28800 - 43200 £ per year.
Why NEOM Wellbeing?
At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.
We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and 60% staff discount!
We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
The Role
Are you an entrepreneurial Counter Manager who is not only passionate about delivering an exceptional customer experience, but also an exceptional experience for their team? In this full-time, permanent role, you’ll be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of your team.
As a key member of the retail team, you will oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations and Sales and Education, you have the power to make a difference to not only your store, but the wider business too.
This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.
What You Will Do
- Responsible for the day to day running of a counter and team
- Drive forward sales, KPIs and company objective
- Complete targets, rotas and weekly reports
- Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
- Recruit, develop and mentor a team with a focus on training and education
- Always provide the highest standard of NEOM Customer Experience in store to inspire wellbeing
- Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships
- Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment
What We Would Love
- A passion for wellbeing
- A love of customer service and to be able to translate this to inspire your colleagues
- Meticulous attention to detail
- Team player with a can-do attitude
- Deep affinity of NEOM and its values with a keen interest in wellbeing
- Positive energy that will inspire others
- Experience in the Health & Beauty Industry
- At least 2 years\’ experience in managing a team, ideally in a department store environment
- TIME TO CHILL – 25 days holiday plus bank holidays
- BIRTHDAY TREAT – Time off on your birthday
- WELLBEING TIME– take time off to recharge and reset
- NEOM GOODIES – a free NEOM product each month plus staff discount for you to enjoy
- HEALTH CARE – Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
- DO GOOD, FEEL GOOD – Time off for you to volunteer plus support for nay personal fundraising efforts too.
Apply Now
If you’re ready to share some Good Vibes in our John Lewis Cheadle Counter and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
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Counter Manager - John Lewis, Cheadle employer: NEOM Wellbeing
Contact Detail:
NEOM Wellbeing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager - John Lewis, Cheadle
✨Tip Number 1
Familiarise yourself with NEOM Wellbeing's mission and values. Understanding their commitment to enhancing wellbeing will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your experience in team management by preparing specific examples of how you've developed and mentored your team in previous roles. This will highlight your leadership skills and ability to inspire others.
✨Tip Number 3
Engage with the local community and think of innovative ways to promote wellbeing initiatives. Being proactive in this area can set you apart as a candidate who is ready to take on the responsibilities of the role.
✨Tip Number 4
Prepare to discuss your customer service philosophy and how it aligns with NEOM's focus on delivering exceptional experiences. Be ready to share stories that illustrate your approach to creating positive customer interactions.
We think you need these skills to ace Counter Manager - John Lewis, Cheadle
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with managing daily operations, driving sales, and fostering a positive team environment.
Showcase Your Passion for Wellbeing: Since NEOM Wellbeing values a passion for wellbeing, make sure to express your enthusiasm for this area in your cover letter. Share any relevant experiences or initiatives you've been involved in that demonstrate your commitment to enhancing wellbeing.
Highlight Team Management Experience: Emphasise your team management experience, particularly in the health and beauty industry. Provide specific examples of how you've successfully recruited, developed, and mentored team members, showcasing your leadership skills.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your understanding of NEOM's values and mission. Use this opportunity to convey your positive attitude and how you can contribute to creating an exceptional customer experience at the John Lewis Cheadle Counter.
How to prepare for a job interview at NEOM Wellbeing
✨Show Your Passion for Wellbeing
Make sure to express your genuine enthusiasm for wellbeing during the interview. Share personal experiences or initiatives you've been involved in that align with NEOM's mission, as this will demonstrate your commitment to their values.
✨Highlight Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Discuss specific situations where you went above and beyond to create a positive experience for customers, as this is crucial for the Counter Manager position.
✨Demonstrate Team Leadership Experience
Be ready to talk about your team management experience, especially in a retail environment. Share how you've mentored and developed your team members, focusing on training and education, which is key for this role.
✨Prepare for Operational Questions
Since the role involves overseeing daily operations, be prepared to discuss your approach to stock management, achieving KPIs, and business planning. Think of examples that showcase your organisational skills and ability to drive sales.
