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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and organise engaging events.
- Company: Join NEOM Wellbeing, a B Corp-certified leader in wellbeing.
- Benefits: Enjoy 25 days holiday, birthday time off, and monthly product perks.
- Why this job: Make a positive impact on community wellbeing while developing your career.
- Qualifications: Experience in health & beauty and team management required.
- Other info: Flexible hours with opportunities for personal growth and volunteering.
At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, leaving both in a better place. We’re B Corp‑certified and award‑winning, leading the way in wellbeing. We could not be NEOM Wellbeing without looking after the wellbeing of our own staff. With extra wellbeing days, time off to volunteer, time off on your birthday, and enhanced healthcare coverage, sick leave, and competitive maternity entitlement, we’ve got you covered. We also offer a monthly product allowance, a 60% staff discount, and other internal perks.
We are on the hunt for someone who lives our values, is a good egg, challenges the status quo, and understands that a positive attitude is everything. If this sounds like you, apply below!
The Role
Are you an entrepreneurial Counter Manager who is passionate about delivering an exceptional customer experience and an exceptional experience for your team? In this part‑time, permanent role you will be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all while promoting the learning and development of your team. As a key member of the retail team, you will oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations, Sales, and Education, you have the power to make a difference not only to your store, but to the wider business as well. This role requires someone available to work weekdays and weekends. Late nights, travel to other stores, and events may be required.
What You Will Do
- Responsible for the day‑to‑day running of a counter
- Drive forward sales, KPIs, and company objectives
- Complete targets, rotas, and weekly reports
- Organise and support in‑store and field events to promote NEOM as a brand while working with partnering businesses
- Always provide the highest standard of NEOM customer experience in store to inspire wellbeing
- Proactively identify opportunities to contribute to the wellbeing of our people and planet, fundraise for our partnered charity through in‑store events and/or brand partnerships
- Lead and champion our community initiatives, providing inspiration and opportunities for volunteering, bettering your store’s local community, and ensuring an inclusive environment
Requirements
- A passion for wellbeing
- A love of customer service and the ability to translate this to inspire your colleagues
- Meticulous attention to detail
- Someone who thrives in a collaborative and supportive team
- Alignment with NEOM values with a keen interest in wellbeing
- Positive energy that will inspire others
- Experience in the Health & Beauty industry
- At least 2 years of experience managing a team, ideally in a department store environment
Benefits
- 25 days holiday plus bank holidays (pro ratio)
- Birthday treat: time off on your birthday
- Wellbeing time: take some time to recharge and reset
- NEOM goodies: a free NEOM product each month, plus staff discount for you to enjoy
- Health care: cash‑back plans, outpatient cover, GP consultations, therapies, and mental health support
- Do good, feel good: time off to volunteer, plus support for personal fundraising efforts
If you’re ready to share some good vibes in our John Lewis Cambridge counter and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
Counter Manager - John Lewis Cambridge (22.5 Hours Temp) employer: NEOM Wellbeing
Contact Detail:
NEOM Wellbeing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager - John Lewis Cambridge (22.5 Hours Temp)
✨Tip Number 1
Get to know the company culture! Before your interview, dive into NEOM Wellbeing's values and mission. This will help you connect your experiences with what they stand for, showing them you're not just a good fit, but the perfect match.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of Counter Manager, especially around customer service and team leadership.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive with a positive attitude. Remember, they want to see your passion for wellbeing and customer service, so let that shine through in your body language and responses.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to the NEOM team!
We think you need these skills to ace Counter Manager - John Lewis Cambridge (22.5 Hours Temp)
Some tips for your application 🫡
Show Your Passion for Wellbeing: Make sure to highlight your passion for wellbeing in your application. We want to see how you connect with our mission and values, so share any relevant experiences or initiatives you've been involved in!
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to the Counter Manager role by emphasising your experience in customer service and team management. We love seeing how your skills align with what we’re looking for.
Be Authentic: Let your personality shine through in your application. We’re looking for good eggs who can inspire others, so don’t be afraid to show us your positive energy and enthusiasm for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at NEOM Wellbeing
✨Know Your NEOM Wellbeing
Before the interview, dive deep into NEOM Wellbeing's mission and values. Understand their commitment to community wellbeing and how they operate as a B Corp-certified company. This knowledge will help you align your answers with their ethos and show that you're genuinely interested in being part of their movement.
✨Showcase Your Customer Service Skills
As a Counter Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers or led your team to deliver outstanding service. Highlighting these moments will demonstrate your passion for creating memorable customer experiences.
✨Emphasise Team Leadership
With at least two years of team management experience required, be ready to discuss your leadership style. Share specific instances where you motivated your team, resolved conflicts, or fostered a collaborative environment. This will illustrate your ability to inspire others and drive team success.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about potential situations you might face as a Counter Manager, such as managing stock during busy periods or organising events. Practising your responses will help you feel more confident during the interview.