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- Tasks: Lead a vibrant NEOM wellbeing counter, creating unforgettable customer experiences and events.
- Company: Join NEOM Wellbeing, a B Corp certified brand dedicated to empowering people and nurturing communities.
- Benefits: Enjoy 25 days holiday, birthday time off, and monthly product allowances plus staff discounts.
- Why this job: Be part of a movement that champions wellbeing while making a positive impact in your community.
- Qualifications: 2+ years in retail management, ideally in health/beauty, with a passion for customer service.
- Other info: Flexible working hours and opportunities for personal growth and volunteering.
The predicted salary is between 30000 - 40000 £ per year.
Are you an entrepreneurial Counter Manager who is passionate about delivering an exceptional customer experience? In this full-time, permanent role, you will be responsible for building a NEOM wellbeing community, delivering unforgettable events for customers and working on customer outreach.
As a key member of the retail team, you will oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations and Sales and Education, you have the power to make a difference to not only your counter, but the wider business too.
This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.
At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission: We Supercharge Wellbeing with 100% Natural Fragrances at our heart. Empowering our People, Nurturing our Communities & Respecting our Planet. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.
We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and staff discount!
We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
What You Will Do
- Responsible for the day to day running of one of our Counters in a department store setting
- Drive forward sales, KPIs and company objective
- Complete targets, rotas and weekly reports
- Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
- Recruit, develop and mentor a team with a focus on training and education
- Always provide the highest standard of NEOM Customer Experience on counter to inspire wellbeing
- Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships
- Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment.
What We Would Love
- 2 years minimum experience managing a Counter or Store, ideally in a department store environment.
- Retail experience within health/beauty environment
- Genuine interest in wellbeing
- A passion for wellbeing
- A love of customer service and to be able to translate this to inspire your colleagues
- Meticulous attention to detail
- Someone who thrives in a collaborative and supportive team
- Positive energy that will inspire others.
TIME TO CHILL - 25 days holiday plus bank holidays
BIRTHDAY TREAT - Time off on your birthday
FLEXI TIME - Work in a way that fits around you
WELLBEING TIME– take time off to recharge and reset
NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts too
If you’re ready to share some Good Vibes in our Selfridges and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
Counter Manager - NEOM Wellbeing, Selfridges in Birmingham employer: NEOM Wellbeing
Contact Detail:
NEOM Wellbeing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager - NEOM Wellbeing, Selfridges in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, dive into NEOM Wellbeing's values and mission. Show us how you align with our passion for wellbeing and community – it’ll make a huge difference!
✨Tip Number 2
Prepare some killer questions! When we ask if you have any questions, it’s your chance to shine. Ask about our community initiatives or how we support staff wellbeing – it shows you’re genuinely interested.
✨Tip Number 3
Show off your customer service skills! Share specific examples of how you’ve gone above and beyond for customers in the past. We want to see that you can inspire others and create unforgettable experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It’s a nice touch and keeps you fresh in our minds as we make our decision. Plus, it shows you’re keen on joining the NEOM family!
We think you need these skills to ace Counter Manager - NEOM Wellbeing, Selfridges in Birmingham
Some tips for your application 🫡
Show Your Passion for Wellbeing: Make sure to highlight your genuine interest in wellbeing in your application. We want to see how you connect with our mission and values, so share any personal experiences or insights that showcase your passion!
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Counter Manager role. Mention specific skills and experiences that align with what we’re looking for, like your retail experience and customer service skills.
Be Authentic: We love authenticity! Let your personality shine through in your written application. Share your unique story and what makes you a 'Good Egg' – we’re all about positive energy and challenging the status quo!
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through. Don’t miss out on this opportunity to join our NEOM Wellbeing community!
How to prepare for a job interview at NEOM Wellbeing
✨Know Your NEOM Wellbeing
Before the interview, dive deep into NEOM's mission and values. Understand their commitment to wellbeing and how they empower communities. This knowledge will help you connect your passion for customer service with their ethos during the conversation.
✨Showcase Your Leadership Skills
As a Counter Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on training and mentoring. Highlight any specific instances where your leadership made a positive impact on sales or customer experience.
✨Prepare for Scenario Questions
Expect questions about handling challenging customer situations or driving sales. Think of scenarios from your previous roles where you turned a negative experience into a positive one. This will demonstrate your problem-solving skills and customer-centric approach.
✨Bring Your Positive Energy
NEOM values a positive attitude, so let your enthusiasm shine through! Practice conveying your passion for wellbeing and customer service. A genuine smile and upbeat energy can make a lasting impression on the interviewers.