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- Tasks: Lead a vibrant NEOM wellbeing counter, delivering exceptional customer experiences and unforgettable events.
- Company: Join NEOM Wellbeing, an award-winning B Corp certified brand focused on health and sustainability.
- Benefits: Enjoy 25 days holiday, birthday time off, monthly product allowance, and enhanced healthcare coverage.
- Why this job: Be part of a movement that empowers communities and respects the planet while inspiring others.
- Qualifications: 2+ years in retail management, ideally in health/beauty, with a passion for wellbeing.
- Other info: Flexible working hours and opportunities for personal growth and community involvement.
The predicted salary is between 30000 - 40000 £ per year.
Are you an entrepreneurial Counter Manager who is passionate about delivering an exceptional customer experience? In this full-time, permanent role, you'll be responsible for building a NEOM wellbeing community, delivering unforgettable events for customers and working on customer outreach.
As a key member of the retail team, you'll oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations and Sales and Education, you have the power to make a difference to not only your counter, but the wider business too.
This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.
At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission: We Supercharge Wellbeing with 100% Natural Fragrances at our heart. Empowering our People, Nurturing our Communities & Respecting our Planet. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.
We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and staff discount!
We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
What You Will Do
- Responsible for the day to day running of one of our Counters in a department store setting
- Drive forward sales, KPIs and company objective
- Complete targets, rotas and weekly reports
- Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
- Recruit, develop and mentor a team with a focus on training and education
- Always provide the highest standard of NEOM Customer Experience on counter to inspire wellbeing
- Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships
- Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment.
What We Would Love
- 2 years minimum experience managing a Counter or Store, ideally in a department store environment.
- Retail experience within health/beauty environment
- Genuine interest in wellbeing
- A passion for wellbeing
- A love of customer service and to be able to translate this to inspire your colleagues
- Meticulous attention to detail
- Someone who thrives in a collaborative and supportive team
- Positive energy that will inspire others.
Benefits
- 25 days holiday plus bank holidays
- Time off on your birthday
- Work in a way that fits around you
- Take time off to recharge and reset
- A free NEOM product each month plus staff discount for you to enjoy
- Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
- Time off for you to volunteer plus support for any personal fundraising efforts too
If you’re ready to share some Good Vibes in our Selfridges and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
Counter Manager - NEOM Selfridges Birmingham employer: NEOM Wellbeing
Contact Detail:
NEOM Wellbeing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager - NEOM Selfridges Birmingham
✨Tip Number 1
Get to know the NEOM brand inside out! Familiarise yourself with their products and values. This will not only help you stand out in interviews but also show your genuine passion for wellbeing.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where NEOM is featured. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for your interview by thinking of examples that showcase your leadership skills and customer service experience. Be ready to discuss how you can drive sales and create unforgettable customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our NEOM community.
We think you need these skills to ace Counter Manager - NEOM Selfridges Birmingham
Some tips for your application 🫡
Show Your Passion for Wellbeing: Make sure to highlight your genuine interest in wellbeing in your application. We want to see how you connect with our mission and values, so share any relevant experiences or initiatives you've been involved in!
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Counter Manager role. Mention specific skills and experiences that align with what we’re looking for, like your retail experience and customer service skills.
Be Yourself: We’re on the lookout for someone who embodies our values and has a positive attitude. Let your personality shine through in your application – we want to know the real you and how you can inspire others!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to becoming part of the NEOM family!
How to prepare for a job interview at NEOM Wellbeing
✨Know Your NEOM Wellbeing
Before the interview, dive deep into NEOM's mission and values. Understand their commitment to wellbeing and how they empower communities. This knowledge will help you connect your passion for customer service with their ethos during the conversation.
✨Showcase Your Leadership Skills
As a Counter Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on training and mentoring. Highlight any initiatives you've taken to inspire your colleagues and improve customer experiences.
✨Prepare for Scenario Questions
Expect questions about handling challenging situations, such as managing stock shortages or dealing with difficult customers. Think of specific instances where you've turned challenges into opportunities, showcasing your problem-solving skills and positive attitude.
✨Bring Your Passion for Wellbeing
NEOM is all about wellbeing, so be ready to discuss your genuine interest in this area. Share personal experiences or initiatives you've been involved in that promote health and wellness, whether in a professional or personal context.