At a Glance
- Tasks: Deliver exceptional customer service and support store operations in a vibrant environment.
- Company: Join NEOM Wellbeing, an award-winning B Corp certified business focused on community and planet wellbeing.
- Benefits: Enjoy 25 days holiday, birthday time off, monthly product allowance, and enhanced healthcare coverage.
- Other info: Flexible hours with opportunities for personal growth and community involvement.
- Why this job: Be part of a movement that prioritises wellbeing and inspires positive change.
- Qualifications: Retail experience, passion for health/beauty, and a proactive team player attitude.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a Keyholder who has a passion and flair for customer service to join our Edinburgh, St James Quarter location for 21 hours a week, across 3 to 4 days. We are on the hunt for team members who pride themselves on offering an exceptional customer experience that is welcoming, genuine and in line with our brand values. Ideally with a passion for the health or beauty industry!
We are looking for team members who work well in a team environment, thrive under pressure and react to change in a positive, yet professional manner. You must be available to work weekdays and weekends. Late nights until 8:30pm will be required.
What You Will Do
- Drive forward sales and company objectives
- Be responsible for opening and closing of the store
- Take responsibility for cashing up and banking procedures
- Assist the team and store management with daily tasks
- Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.
- Be proficient in Microsoft Office, Excel and Google Drive
- Provide the highest standard of NEOM Customer Experience at all times in store to inspire wellbeing
- Work on initiative and be super proactive
- Perform product demonstrations through hand and arm massages
- Attend and support events in store and occasionally offsite
- Maintain company standards at all times (housekeeping, cleanliness and visual merchandising)
What We Would Love
- Previous retail experience (within a health/beauty environment is desirable)
- A passion for wellbeing
- A love of customer service which translates to/inspires your colleagues
- Self motivator and able to maintain impeccable standards in store
- Experience working with or understanding sales targets
- Confident communicator - treat everyone with honesty, kindness and respect
- Team player with a can-do attitude
- Meticulous attention to detail
- Thrives in a fast-paced business and adapts easily to change
- The ability to work retail hours - which will include weekends and evenings
Benefits
- TIME TO CHILL - 25 days holiday plus bank holidays
- BIRTHDAY TREAT - time off on your birthday
- WELLBEING TIME– take time off to recharge and reset
- NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
- HEALTH CARE - cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
- DO GOOD, FEEL GOOD - time off for you to volunteer plus support for any personal fundraising efforts too
- ST JAMES DISCOUNT - exclusive discounts around the quarter with other brands
If you’re ready to share some Good Vibes in our Edinburgh Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
21hr Keyholder - Edinburgh employer: NEOM Wellbeing
At NEOM Wellbeing, we pride ourselves on being an award-winning, B Corp certified business that prioritises the wellbeing of our team as much as our customers. Located in the vibrant St James Quarter of Edinburgh, we offer a supportive work culture with generous benefits including extra wellbeing days, time off for volunteering, and a monthly product allowance, all while fostering a positive environment where employees can thrive and grow. Join us to be part of a movement that not only champions health and beauty but also values every team member's contribution to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land 21hr Keyholder - Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, dive into NEOM Wellbeing's mission and values. Show us that you’re not just another candidate but someone who genuinely aligns with our passion for wellbeing and customer service.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. We love hearing about those moments that showcase your flair for creating exceptional experiences.
✨Tip Number 3
Be ready to demonstrate your teamwork skills! We want to see how you thrive in a fast-paced environment. Prepare to share stories about how you’ve collaborated with others to achieve goals or overcome challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our NEOM family and contributing to our mission.
We think you need these skills to ace 21hr Keyholder - Edinburgh
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service and the health or beauty industry shine through. We want to see how you connect with our brand values and why you’d be a great fit for NEOM Wellbeing!
Be Genuine:Authenticity is key! Use your own voice in your application and share personal experiences that highlight your skills and enthusiasm. We love hearing real stories that reflect your personality and commitment to wellbeing.
Tailor Your Application:Make sure to tailor your application to the role of Keyholder. Highlight relevant retail experience and any specific achievements that demonstrate your ability to thrive in a fast-paced environment. We appreciate attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the team!
How to prepare for a job interview at NEOM Wellbeing
✨Know Your NEOM Values
Before the interview, take some time to familiarise yourself with NEOM Wellbeing's values. They’re looking for someone who embodies a positive attitude and challenges the status quo. Be ready to share examples of how you’ve demonstrated these qualities in your previous roles.
✨Showcase Your Customer Service Skills
Since this role is all about providing an exceptional customer experience, prepare to discuss specific instances where you’ve gone above and beyond for customers. Think about how you can relate your passion for health and beauty to enhancing customer interactions.
✨Demonstrate Team Spirit
NEOM Wellbeing values teamwork, so be prepared to talk about your experiences working in a team environment. Share stories that highlight your ability to thrive under pressure and adapt to change, as well as how you support your colleagues.
✨Be Ready for Practical Scenarios
Expect to face practical questions or scenarios during the interview. They might ask how you would handle a busy day in-store or manage stock deliveries. Think through these situations beforehand and be ready to demonstrate your proactive approach and problem-solving skills.
