At a Glance
- Tasks: Deliver exceptional customer service and manage store operations at NEOM Wellbeing.
- Company: Join an award-winning, B Corp certified organisation dedicated to wellbeing.
- Benefits: Enjoy up to 25 days holiday, birthday leave, and a monthly product allowance.
- Other info: Flexible hours with opportunities for personal growth and volunteering.
- Why this job: Be part of a team that promotes wellness and sustainability in the community.
- Qualifications: Retail experience, passion for wellness, and excellent customer service skills required.
The Role
NEOM Wellbeing is seeking a Keyholder to join our team at the Brent Cross Shopping Centre for a part-time position of 15 hours per week. The selected candidate will be responsible for delivering exceptional customer service and ensuring that our store reflects the NEOM brand’s commitment to wellbeing.
Your role will require you to demonstrate proficiency in managing store operations, including the responsibilities associated with opening and closing the store and supporting the store management team in daily operational tasks. You must be available to work weekdays, weekends, and, when necessary, late nights.
Why Choose NEOM Wellbeing?
As an award-winning, B Corp certified organization, NEOM Wellbeing is dedicated to promoting wellbeing in our communities and acting sustainably towards our planet. Our employees’ wellbeing is of utmost importance; therefore, we offer an array of benefits including additional wellbeing days, time off for volunteering, birthday leave, enhanced healthcare coverage, and competitive maternity leave policies. Our team members also enjoy a monthly product allowance and an attractive staff discount on our range of wellness products.
We are looking for individuals who embody our core values, challenge the status quo, and approach every circumstance with a positive attitude. If you are someone who aligns with our ethos, we encourage you to apply.
Key Responsibilities
- Drive sales and contribute to achieving company objectives.
- Oversee the opening and closing procedures of the store.
- Support the team and store management with operational duties.
- Assist with stock management, including unloading deliveries and inventory organization.
- Ensure adherence to company standards regarding housekeeping, cleanliness, and visual merchandising.
- Consistently provide exceptional customer service that aligns with NEOM’s brand values.
- Maintain proficiency in Microsoft Office, Excel, and Google Drive.
Candidate Requirements
- Prior experience in a retail environment, preferably in the health and beauty sector.
- A strong passion for wellness and wellbeing.
- Proven ability to provide excellent customer service.
- Aptitude for maintaining high standards within the store.
- Effective communication skills, treating all individuals with integrity and respect.
- Proactive and self-motivated with robust attention to detail.
- Ability to thrive in a fast-paced retail environment and adapt to evolving situations.
- Willingness to work flexible retail hours, including weekends and evenings.
Benefits
- TIME TO CHILL - Up to 25 days holiday plus bank holidays
- BIRTHDAY TREAT - Time off on your birthday
- WELLBEING TIME - take some time to recharge and reset
- NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy
- HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support
- DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising effort
Apply Now
If you’re ready to share some Good Vibesin our Liverpool Street Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
15 Hours Keyholder - Brent Cross in City of London employer: NEOM Wellbeing
NEOM Wellbeing is an exceptional employer that prioritises the wellbeing of its employees while fostering a positive and inclusive work culture. Located in the vibrant Brent Cross Shopping Centre, we offer a range of benefits including generous holiday allowances, wellbeing days, and unique perks like birthday leave and a monthly product allowance. Our commitment to employee growth and sustainability makes NEOM a rewarding place to work for those passionate about wellness and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land 15 Hours Keyholder - Brent Cross in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like NEOM Wellbeing, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like NEOM Wellbeing!
We think you need these skills to ace 15 Hours Keyholder - Brent Cross in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at NEOM Wellbeing, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at NEOM Wellbeing and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show NEOM Wellbeing that you’re ready to jump in and contribute right away!
How to prepare for a job interview at NEOM Wellbeing
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
