At a Glance
- Tasks: Engage with customers online, providing genuine support and building relationships.
- Company: Join NEOM Wellbeing, a B Corp certified company focused on enhancing community wellbeing.
- Benefits: Enjoy 25 days holiday, birthday time off, monthly product allowance, and enhanced healthcare.
- Other info: Flexible working hours and opportunities for personal development await you!
- Why this job: Be part of a movement that prioritises wellbeing and fosters a positive work culture.
- Qualifications: Two years in customer care, strong communication skills, and a team player attitude required.
The predicted salary is between 28800 - 42000 £ per year.
The Role
We are looking for a Customer Care Advisor to join our Harrogate office team, looking after our online B2C customers! We have a full-time permanent contract available.Looking for candidatesbased within a commutable distance from Harrogate, North Yorkshire to work alongside our Customer Care team. This role is based on a five-day working week, with Saturday included as one of the standard working days.
NEOM is growing dramatically year on year with the focus to create the ultimate wellbeing community amongst our customers; a place to share, advise, relate, and emotionally connect. Customer Care Advisors deliver customer care across every digital touchpoint in line with the strategy set out by the Customer Care Manager. Being ambassadors for the NEOM customer across the business, utilising every opportunity to connect, push boundaries & provide feedback whilst providing an honest, genuine, and ‘real’ experience that customers will engage with.
We are looking for someone that is based within a commutable distance from our Harrogate office, in North Yorkshire. To work alongside the wider Customer Care team.This full-time permanent position is for 37.5 hours a week and require flexibility in working hours.
Why NEOM Wellbeing?
At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.
We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and our great staff discount!
We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
What You Will Do
- Deliver a consistent, customer-centric, passionate, and ‘real’ experience at every touchpoint
- Apply versatility throughout brand platforms, ensuring you are professional, coherent and in line with our values, tone of voice & brand including CRM tool, Live Chat, phones, social messaging, and product and site reviews
- Build & improve customer relationships
- Take every opportunity to capture customer data in order to expand the NEOM Community and encourage customer loyalty
- Timely and accurate provision of reporting to drive prioritisation of issues and performance vs SLAs
- Accountable for all customer care communication, striving to resolve a customer contact within the 1st interaction
- Select the most appropriate method of communication to seek rapid resolution for the customer contact, and adapt to suit each individual customer
- Work collaboratively within the team and to carry out all assigned operational and administrative tasks for the department - E.g., returns reports, Yopto reviews, customer satisfaction and customer feedback
- Report to the Customer Care Manager and communicating all outstanding issues, ensuring data-driven feedback is prioritised for solution finding, proposals for improvement, analysis & development ideas
- Optimise product knowledge, wherever possible maximising selling opportunities
- Responsible for proactive customer care activities to reduce inbound customer contacts
- A minimum of two years’ experience within Customer Care
- A desire to always learn and develop, aiming to exceed customer expectations and create best-in-class experiences at every opportunity
- Ability to work collaboratively with a positive, growth mindset
- A true team player - flexible, adaptable, and able to manage a variety of tasks
- Excellent interpersonal and active listening skills
- Strong written and verbal communication skills and attention to detail
- Experience using Zendesk (or similar CRM tool) preferred, but not essential
- Experience using Shopify (or similar) preferred, but not essential
- Ability to learn and use IT systems
- TIME TO CHILL - 25 days holiday plus bank holidays
- BIRTHDAY TREAT - Time off on your birthday
- WELLBEING TIME - take some time to recharge and reset
- NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy
- HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support
- DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising efforts
Apply Now
If you’re ready to share some Good Vibesin Customer Care and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
#J-18808-LjbffrCustomer Care Advisor in Harrogate employer: Neom Ltd
At NEOM Wellbeing, we pride ourselves on being more than just an employer; we are a community dedicated to enhancing the wellbeing of our staff and customers alike. Located in the beautiful town of Harrogate, our team enjoys a vibrant work culture that prioritises personal growth, with generous benefits including extra wellbeing days, time off for volunteering, and a monthly product allowance. Join us to be part of an award-winning, B Corp certified business where your contributions truly matter and where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Harrogate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Neom Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Neom Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor in Harrogate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Neom Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Neom Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Neom Ltd!
How to prepare for a job interview at Neom Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
