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For Companies At a Glance
- Tasks: Engage with customers online, providing genuine support and building relationships.
- Company: Join NEOM Wellbeing, a B Corp certified company focused on enhancing community wellbeing.
- Benefits: Enjoy 25 days holiday, birthday time off, monthly product allowance, and enhanced healthcare.
- Why this job: Be part of a movement that prioritises wellbeing and fosters a positive work culture.
- Qualifications: Two years in customer care, strong communication skills, and a team player attitude required.
- Other info: Flexible working hours and opportunities for personal development await you!
The predicted salary is between 28800 - 42000 £ per year.
The Role
We are looking for a Customer Care Advisor to join our Harrogate office team, looking after our online B2C customers! We have a full-time permanent contract available.Looking for candidatesbased within a commutable distance from Harrogate, North Yorkshire to work alongside our Customer Care team. This role is based on a five-day working week, with Saturday included as one of the standard working days.
NEOM is growing dramatically year on year with the focus to create the ultimate wellbeing community amongst our customers; a place to share, advise, relate, and emotionally connect. Customer Care Advisors deliver customer care across every digital touchpoint in line with the strategy set out by the Customer Care Manager. Being ambassadors for the NEOM customer across the business, utilising every opportunity to connect, push boundaries & provide feedback whilst providing an honest, genuine, and ‘real’ experience that customers will engage with.
We are looking for someone that is based within a commutable distance from our Harrogate office, in North Yorkshire. To work alongside the wider Customer Care team.This full-time permanent position is for 37.5 hours a week and require flexibility in working hours.
Why NEOM Wellbeing?
At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.
We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and our great staff discount!
We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
What You Will Do
- Deliver a consistent, customer-centric, passionate, and ‘real’ experience at every touchpoint
- Apply versatility throughout brand platforms, ensuring you are professional, coherent and in line with our values, tone of voice & brand including CRM tool, Live Chat, phones, social messaging, and product and site reviews
- Build & improve customer relationships
- Take every opportunity to capture customer data in order to expand the NEOM Community and encourage customer loyalty
- Timely and accurate provision of reporting to drive prioritisation of issues and performance vs SLAs
- Accountable for all customer care communication, striving to resolve a customer contact within the 1st interaction
- Select the most appropriate method of communication to seek rapid resolution for the customer contact, and adapt to suit each individual customer
- Work collaboratively within the team and to carry out all assigned operational and administrative tasks for the department – E.g., returns reports, Yopto reviews, customer satisfaction and customer feedback
- Report to the Customer Care Manager and communicating all outstanding issues, ensuring data-driven feedback is prioritised for solution finding, proposals for improvement, analysis & development ideas
- Optimise product knowledge, wherever possible maximising selling opportunities
- Responsible for proactive customer care activities to reduce inbound customer contacts
- A minimum of two years’ experience within Customer Care
- A desire to always learn and develop, aiming to exceed customer expectations and create best-in-class experiences at every opportunity
- Ability to work collaboratively with a positive, growth mindset
- A true team player – flexible, adaptable, and able to manage a variety of tasks
- Excellent interpersonal and active listening skills
- Strong written and verbal communication skills and attention to detail
- Experience using Zendesk (or similar CRM tool) preferred, but not essential
- Experience using Shopify (or similar) preferred, but not essential
- Ability to learn and use IT systems
- TIME TO CHILL – 25 days holiday plus bank holidays
- BIRTHDAY TREAT – Time off on your birthday
- WELLBEING TIME – take some time to recharge and reset
- NEOM GOODIES – A free NEOM product each month, plus staff discount for you to enjoy
- HEALTH CARE – Cash back plans, outpatient cover, GP consultations, therapies and mental health support
- DO GOOD, FEEL GOOD – Time off for you to volunteer, plus support for personal fundraising efforts
Apply Now
If you’re ready to share some Good Vibesin Customer Care and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
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Customer Care Advisor employer: Neom Ltd
Contact Detail:
Neom Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with NEOM Wellbeing's mission and values. Understanding their focus on wellbeing and community will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight your customer care experience by preparing specific examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to deliver a 'real' customer experience, which is crucial for this role.
✨Tip Number 3
Research common customer care tools like Zendesk and Shopify. Even if you haven't used them before, showing that you're willing to learn and adapt to new systems can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you embody a positive attitude and a growth mindset. NEOM values these traits highly, so be ready to share instances where you've demonstrated flexibility and teamwork in challenging situations.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Care Advisor position. Tailor your application to highlight how your skills and experiences align with what NEOM Wellbeing is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer care and wellbeing. Mention specific values of NEOM Wellbeing that resonate with you, and provide examples of how you've embodied these values in your previous roles.
Highlight Relevant Experience: In your CV, emphasise your experience in customer care, particularly any roles where you’ve used CRM tools like Zendesk or Shopify. Include metrics or achievements that demonstrate your ability to improve customer satisfaction and loyalty.
Showcase Your Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your points effectively.
How to prepare for a job interview at Neom Ltd
✨Show Your Passion for Wellbeing
Since NEOM Wellbeing focuses on creating a wellbeing community, it's essential to express your passion for health and wellness during the interview. Share personal experiences or initiatives you've taken that align with their mission.
✨Demonstrate Customer-Centric Mindset
Prepare examples of how you've delivered exceptional customer service in previous roles. Highlight situations where you went above and beyond to resolve issues, as this aligns with the company's values of providing a 'real' customer experience.
✨Familiarise Yourself with Their Brand
Research NEOM Wellbeing's products and values thoroughly. Understanding their tone of voice and brand ethos will help you communicate effectively and show that you're genuinely interested in being part of their team.
✨Emphasise Team Collaboration Skills
As the role requires working closely with a team, be ready to discuss your experiences in collaborative environments. Share specific examples of how you've contributed to team success and adapted to different roles within a group setting.