Freelance Amazon Marketplace & Catalogue Specialist – UK Based

Freelance Amazon Marketplace & Catalogue Specialist – UK Based

Location: Remote, United Kingdom

Engagement: Freelance monthly retainer

Hours: 50 hours per month

Rate: £40–£50 per hour, depending on experience

Start date: As soon as possible

About the opportunity

Neocore is looking for an experienced, UK-based freelance Amazon Marketplace and Catalogue Specialist to take ownership of the operational management of our clients’ Amazon listings across the UK, Ireland and selected European marketplaces.

This is a hands-on marketplace operations role focusing on catalogue management, listing execution, compliance, content implementation and issue resolution. PPC is managed separately and is not included.

The engagement offers a guaranteed 50-hour monthly retainer. We are looking for an individual freelancer who will personally undertake the work, become familiar with the catalogue and provide dependable ongoing support.

Key responsibilities

Catalogue and listing management

• Conduct regular catalogue and content audits.
• Create and maintain ASINs.
• Update titles, bullet points, descriptions, search terms and product attributes.
• Implement approved keywords and content improvements.
• Upload and maintain images, videos, A+ Content and Brand Stories.
• Create, restructure and repair variation families.
• Correct pack sizes, categorisation and other catalogue attributes.
• Resolve stranded, inactive, blocked and suppressed listings.
• Monitor catalogue health, listing compliance and unauthorised changes.
• Maintain accurate and consistent listings across relevant marketplaces.
• Check that changes display correctly on desktop and mobile.

Amazon cases and compliance

• Open, monitor, follow up and upscale Seller Support cases.
• Resolve listing suppressions, health-claim issues and restricted-product problems.
• Coordinate the collection and submission of compliance documentation.
• Track appeals through to resolution.
• Monitor account-health and catalogue-health notifications.
• Maintain clear records of case numbers, evidence, actions and outcomes.
• Follow up with internal teams and clients for required copy, assets or documentation.
• Ensure product claims and creative materials are appropriately substantiated.
• Monitor relevant Amazon policy and category changes.

Content and creative coordination

• Prepare clear briefs for listing copy, imagery, A+, video and Brand Stories.
• Coordinate with designers, copywriters, clients, the PPC manager and strategic team.
• Quality-check content and creative before submission.
• Implement approved content and advertising creative.
• Replace outdated packaging, claims, branding or product information.
• Verify that every agreed change has gone live correctly.

Storefront management

• Create and maintain Amazon Brand Stores.
• Manage Store navigation, categories, product links, banners and merchandising.
• Add new products and remove discontinued products.
• Create seasonal or promotional Store pages.
• Check desktop and mobile presentation.
• Track Store submissions, approvals and publication status.

Promotions

• Set up approved coupons, deals, Brand Tailored Promotions, Subscribe & Save offers and launch discounts.
• Validate product eligibility, dates and discount levels.
• Confirm that promotions launch correctly.
• Investigate rejected, suppressed or failed promotions.
• Maintain an accurate record of promotional activity.

Reviews and customer experience

• Monitor product ratings, reviews, Voice of the Customer and return reasons.
• Categorise recurring negative-review themes.
• Escalate potential product-quality, safety or compliance concerns.
• Report relevant insights to the strategic team.
• Implement approved content changes that address common customer misunderstandings.
• Identify and report potential review-policy violations.
• Create new listings and variation structures.
• Coordinate launch copy, imagery, video and A+ Content.
• Check Brand Registry and compliance requirements.
• Manage Vine enrolment where appropriate.
• Coordinate promotional setup and PPC readiness.
• Conduct pre-launch and live-date checks.
• Monitor early listing health and resolve launch issues.
• Currently based in the United Kingdom.
• Demonstrable recent experience managing Amazon UK through Seller Central.
• Experience managing multi-product Amazon catalogues.
• Strong experience with listing creation, catalogue corrections and variation repair.
• Proven experience resolving suppressions and escalating Seller Support cases.
• Experience implementing A+ Content, Brand Stories and Brand Stores.
• Knowledge of Amazon promotions and Subscribe & Save.
• Excellent written communication and attention to detail.
• Able to work independently, maintain accurate records and escalation risks promptly.
• Available to reserve approximately 50 hours each month on an ongoing basis.
• Health, beauty, wellness, eye-care, medical-device or other claims-sensitive product experience.
• Experience managing Amazon Ireland and European marketplaces.
• Experience coordinating designers, copywriters, clients and PPC specialists.
• Knowledge of Amazon Brand Registry, Voice of the Customer and compliance appeals.
• Experience using ClickUp or a comparable task-management platform.

Working arrangements

• Initial three-month freelance engagement, with the intention of continuing longer term if successful.
• Guaranteed retainer of 50 hours per month.
• Additional hours require prior written approval.
• Fully remote.
• The freelancer must provide regular visibility of hours, completed work, outstanding cases and risks.
• Urgent suppressions or account-health issues must be acknowledged within an agreed response time.
• All client and company information must be handled confidentially and securely.

Individual freelancers only

This opportunity is for an individual freelancer who will personally undertake the work and remain the named day-to-day account owner.

Agencies, consultancies, outsourcing providers and applicants intending to subcontract or delegate the work will not be considered. Account credentials must not be shared with any other person.